Antwerpen Hyundai Catonsville

To begin, when I arrived for appointment I was asked "Is this your car?", by the machines writing down my car information. I thought that was odd question to ask. The receptionist at the service desk explai this your car?", by the machines writing down my car information. I thought that was odd question to ask. The receptionist at the service desk explained to me that although my service was scheduled it was going to be 2 to 2 1/2 hours, before my car would be ready. Than the receptionist total ignored me while explaining to the receptionist on the other side of her the services I would due to the service coverage my car. Once was done, she direct me to have a set in the waiting area, which slowly began to fill with other customers waiting, which for me is a problem since I am very aware of the covid rates our state is facing because I test patients every single day for the infection. Unfortunately, not one of the employees sitting near by care about social distancing indoors so I move to a less crowded area where I felt less exposed. Finally, once my car was ready had go retrieve my own car from behind the parking lot myself after waiting 30 mintues because I was told that my car was beginning brought to me. More

My experience with them has been wonderful thru out the years I have been a loyal customer the customer service is outstanding especially Cory Daniel years I have been a loyal customer the customer service is outstanding especially Cory Daniel More

It Took longer then expected to receive vehicle back. My key was misplaced as well but eventually retrieved. I also notice a humming sound after engine was replacement. key was misplaced as well but eventually retrieved. I also notice a humming sound after engine was replacement. More

I have always received excellent service at this dealership. It’s a convenient and efficient. Location. The waiting room and restroom are clean and tidy. dealership. It’s a convenient and efficient. Location. The waiting room and restroom are clean and tidy. More

Wonderful experience on my last service. The dealer had been shut down the previous week due to COVID and was dealing with a backlog. The service department was still able to finish my car in 90 minutes. been shut down the previous week due to COVID and was dealing with a backlog. The service department was still able to finish my car in 90 minutes. More

Bare minimum. Need work on customer service and keeping you informed. I had to call several times to find out how repairs were going. No one ever answered when transferred to service department. Finally re you informed. I had to call several times to find out how repairs were going. No one ever answered when transferred to service department. Finally received call because I'd left messages. Got there and car wasn't ready when they said. More

The oil change took 1 1/2 hours to complete, why. The service center said fast oil changes. That has not been my experience thus far. service center said fast oil changes. That has not been my experience thus far. More

I was really pleased with everyone there. The hospitality was great. My dealer made sure I understood everything. And the paperwork was easy and fast. was great. My dealer made sure I understood everything. And the paperwork was easy and fast. More

I'm not pleased at all my vehicle isn't sanitized when I pick it up. This has to stop. This is the second time. pick it up. This has to stop. This is the second time. More

Did not know that the sensor on the blind spot detection system on passenger side was broken. Think about if I should pay for it system on passenger side was broken. Think about if I should pay for it More