Antwerpen Hyundai Catonsville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Excellent customer service, professional, friendly and courteous. Always pleasure to correct with good people at Antwerpen Hyundai dealership. I got the vehicle I was searching for at Antwerpen courteous. Always pleasure to correct with good people at Antwerpen Hyundai dealership. I got the vehicle I was searching for at Antwerpen More
I waited at the dealership for four hours to receive an oil change, air filter change, and tire rotation. I was told when I checked in that it would be a 2.5 hour wait due to staff illnesses and they also oil change, air filter change, and tire rotation. I was told when I checked in that it would be a 2.5 hour wait due to staff illnesses and they also covered the charge of my oil change. While I understand staff shortages are difficult to manage, I would like the dealership to come up with a solution so I do not need to wait four hours. I also appreciate the coverage of my oil change, but I would rather pay my full bill and have a shorter wait. The long wait has been a reoccurring issue at this dealership since I have been going the past three years but four hours was a new record. I will be researching other service departments that comply with my warranty. More
Everyone at the dealership was a pleasure to work with. I think part of any good business is to employ good people, the rest takes care of itself. I think part of any good business is to employ good people, the rest takes care of itself. More
horrible, I visited the shop 3 times for the same problem and spent over $3k without result. I was forced to sell the car miserably. I think they are only good for oil changes; they lack the technical know-h and spent over $3k without result. I was forced to sell the car miserably. I think they are only good for oil changes; they lack the technical know-how to fix complex issues. More
Dropped my truck off at 10:45 am for an appointment for oil change. I was told by advisor that it would be at least a 2 hour wait. She then took my phone number down and said that the center would call aft oil change. I was told by advisor that it would be at least a 2 hour wait. She then took my phone number down and said that the center would call after completion. At 2:40pm I called about the status of my truck. The lady (not sure of her name) was very rude saying that she didn’t know what was going on and that the center would be closing at 3 and I was put on hold. Once she returned, she told me to hurry up and come and get my truck because they were closing in the next few minutes. Once I got there I was directed to the cashiers counter where the same lady on the phone asked me what I was there for. I explained to her that I just had a conversation with her and was picking up my truck. Nobody ever called to tell me my truck was ready. She slammed my receipt on the counter and I picked up a pen to sign what I thought I needed to sign for services. She said “No!, just take the receipt and go!” I asked her why hadn’t I been notified that my truck was ready, she rolled her eyes and said “Ma’am I don’t know, there are your keys!” Very nasty and unprofessional. I thought highly of this dealer when I originally purchased my truck but after that, I’m disgusted. More
The service was absolutely outstanding from start to finish ! The professionalism exhibited by Mr.Mitchell and Mr.Daniels was unmatched. Mr.Daniels was very informative and knowledgeable of all that Hyu finish ! The professionalism exhibited by Mr.Mitchell and Mr.Daniels was unmatched. Mr.Daniels was very informative and knowledgeable of all that Hyundai has to offer, with the help of Mr.Mitchell my process was quick and painless. I left the dealership feeling extremely grateful and happy with my purchase.I was given direct contacts and assurance that I would be assisted if anything should come up in the future. I am ecstatic about my new 2023 Hyundai. Thank you Antwerpen Hyundai! More
The service team at Antwerpen Hyundai ( Mohammed S Khan was friendly and professional in the attention) was friendly and professional in the attention) More