Antwerpen Hyundai Catonsville

I’m writing to share my recent experience with Antwerpen Hyundai in Catonsville, Nov 7, where I encountered several unprofessional practices that ultimately led to a breach of our agreement. In September Hyundai in Catonsville, Nov 7, where I encountered several unprofessional practices that ultimately led to a breach of our agreement. In September, I visited Antwerpen Hyundai looking to purchase a specific vehicle. Although the car wasn’t in stock, the dealership assured me they could get it and committed to honoring our negotiated terms. I went through the full purchase process, including a credit check, price negotiation, and signing an agreement outlining the price, payments, and terms—even though the vehicle was not physically present. I trusted I’d be notified once the car arrived and that the original terms would be upheld. However, I received no follow-up. When I checked the dealership’s website in November, I found the vehicle was now available. I returned to Antwerpen with my agreement, expecting to complete the purchase at the terms we had agreed on. Unfortunately, management (Maurice) informed me they would no longer honor the agreement. They provided various excuses and implied that my actions somehow showed a lack of commitment to the purchase. After some discussion, they agreed to honor the original terms only if I paid additional fees for a vehicle with the same specifications, though it lacked one optional feature. I reluctantly agreed, expecting the main terms of our original agreement to stay the same. Yet I kept encountering discrepancies, including mismatched prices and VIN numbers, along with unexpected additional fees. Finally, when I moved to the financing stage, the price, monthly payments, and interest rate had changed yet again. This experience has left me feeling that management was trying to subtly inflate the cost beyond our initial agreement. Their approach involved evasive explanations and, at times, efforts to undermine my understanding of the financial terms and the car buying process. While I’m disappointed with management’s conduct (Maurice). I do want to recognize my salesperson, Christopher Davis,for his professionalism and support. He was a positive presence during an otherwise frustrating experience. Overall, I’m deeply dissatisfied with the lack of transparency and professionalism displayed by the management at Antwerpen Hyundai in Catonsville, and I would not recommend purchasing a vehicle from this location without significant improvements in their practices. More

Great Customer Service-Thank you Ellery for keeping me posted on the work required for my vehicle. I have been a loyal customer for over 20 years at Antwerpen Hyundai Catonsville and their staff have alw posted on the work required for my vehicle. I have been a loyal customer for over 20 years at Antwerpen Hyundai Catonsville and their staff have always been attentive, prompt and professional. Thank you! More

Dropped it off in the morning. Told them work was done by 5. Had it ready at 4:50pm so right on time I suppose haha. No issues. Told them work was done by 5. Had it ready at 4:50pm so right on time I suppose haha. No issues. More

Here's how my day went drop my car off at 7 that's 7 in this morning for my 930 appointment first car from 1145pm-0132pm been calling to check on the status of my vehicle. The dealership kept hanging up on this morning for my 930 appointment first car from 1145pm-0132pm been calling to check on the status of my vehicle. The dealership kept hanging up on me finally got them around 0150 pm finally spoke to a service representative told them I was across the street and decided to wait sat down in the lobby chair only to sit on a crack pipe in the chair. Get my car to see the check engine light on. Asked about the trouble shoot code rep tells me that I should have said something got to auto zone got the code for the thermostat which is part of the coolant system to have checked. Heard a buzz from the cabin motor so guess where I am at right now for them to tell me oh the mechanics left at 5 o clock. More

Great experience with this dealership and our salesman Tyrone! They did everything we asked them to do and the whole process took a couple of hours from the beginning to the end. 5 stars! Tyrone! They did everything we asked them to do and the whole process took a couple of hours from the beginning to the end. 5 stars! More

Horrible service department. No one returns call. Been trying for 2 months to complete the service I need done. Think twice about purchasing a car here No one returns call. Been trying for 2 months to complete the service I need done. Think twice about purchasing a car here More

The staff was very welcoming and took the time to explain the entire process. They even stayed late to accommodate us. We were very impressed with the service. Definitely, recommend to my friends and fami the entire process. They even stayed late to accommodate us. We were very impressed with the service. Definitely, recommend to my friends and family More

Too long waiting time. Bad reservation experience. It took a whole month to reserve a service. Bad reservation experience. It took a whole month to reserve a service. More

The service was easy and convenient. Sabrina Tolley gave excellent service and is very knowledgeable. Sabrina Tolley gave excellent service and is very knowledgeable. More

I was impressed with their professionalism and efficiency. I met with a staff, who was welcoming and attentive. The diagnostic process was quick, and they called me to come pick it up right on tim efficiency. I met with a staff, who was welcoming and attentive. The diagnostic process was quick, and they called me to come pick it up right on time. My car runs perfectly now. More