Antwerpen Chrysler Jeep Dodge Ram - Service Center
Baltimore, MD
1,442 Reviews of Antwerpen Chrysler Jeep Dodge Ram - Service Center
My customer service associate was really helpful nice offered me water while I waited explained everything, she was very professional I came in for an oil change offered me water while I waited explained everything, she was very professional I came in for an oil change More
I always get excellent customer service when I come. I love my service writer Jennifer. She always greet me with a smile. They believe in getting you in and out a quickly as possible, and I love it. love my service writer Jennifer. She always greet me with a smile. They believe in getting you in and out a quickly as possible, and I love it. More
My service Advisor kept me in the loop the entire time my vehicle was in the shop which was for over two months due to the warranties company not communicating and fixing the car property the first time vehicle was in the shop which was for over two months due to the warranties company not communicating and fixing the car property the first time More
I went almost two weeks without a vehicle nor an offered status update from this dealer which put me in a very hard place with finding transportation to and from work. Requested multiple times to speak with status update from this dealer which put me in a very hard place with finding transportation to and from work. Requested multiple times to speak with a supervisor and directly with the person that was dealing with my Jeep and rarely got any call backs or true assistance from the clerks. The man that was dealing with my jeep was a nice guy just didn’t communicate enough and the woman that was working in the service area had a very nasty attitude and was all around not accommodating or understanding of my frustration. I was told the dealers didn’t participate in the loaner car program but witnessed another customer get offered a loaner car while her vehicle was being serviced. More