Antwerpen Chrysler Jeep Dodge Ram - Service Center

what a great experience I purchased a 2016 Billet silver Chrysler 200 for my birthday from Charles Green in December and i am loving it. thanks so much for your help and good I purchased a 2016 Billet silver Chrysler 200 for my birthday from Charles Green in December and i am loving it. thanks so much for your help and good customer service. More

Very Professional I've had the pleasure of driving to over 260,000 miles attained on my 300 and much of this record is owed to the professional service at Antwerpen. H I've had the pleasure of driving to over 260,000 miles attained on my 300 and much of this record is owed to the professional service at Antwerpen. Having my car serviced here has always been a wonderful experience. The prompt service and care my service technician provided was unparalleled to places I've taken my vehicles in the past. Although "Jack says Yes", I credit a significant amount of gratitude to Mr. DiNovo. If you ever want your car handled by an absolute gem, ask for Steve DiNovo. Marcus T. More

Worst service ever I give no star. Apparently Jack service department knows how to say No. Made an appointment a week ago and took the car in for service. Since I drop I give no star. Apparently Jack service department knows how to say No. Made an appointment a week ago and took the car in for service. Since I dropped the car off, the car sat in the parking lot all day from 8:10am until 4:50pm. The lame excuse we’re busy and could not get your car. Honestly, I wonder how many other cars that were brought in for service that day they did not get too? I took the car back in the next day at 7:30AM, this time I waited at the dealership. I went back to the service bay at 9AM to see if they pulled my car in, and my car was not there. When I went back to look at 9:30AM the car was still not in the Bay. I went to the service desk at 9:30 to find out why the car was not being looked at and I was told that they could not recreate the Brake Problem. I offered to wait and asked for them to do a longer test drive to heat up the brakes. I was told that they were backed up and could not spend any more time. So if this is supposed to be great customer service experience, I wonder what a bad service experience is with Antwerpen. More

Dissapointing Service I wanted to pass along my disappointing service today at Antwerpen Jeep. I called and arranged an oil change and tire rotation for my 2014 Jeep Chero I wanted to pass along my disappointing service today at Antwerpen Jeep. I called and arranged an oil change and tire rotation for my 2014 Jeep Cherokee Limited for the following Saturday. Upon arrival at my scheduled time, only one service advisor was available (Joe Sacco). He was helping another customer, but relayed that “we are running behind today”. When Mr. Sacco was able to check me in, your Service Manager (Charles Braunlich) came in and was working on a nearby computer. I inquired with both of them how long my scheduled service would take, as I was concerned about the prior statement regarding “serving being behind”. Both gentleman advised my vehicle would be completed by 1pm. I checked several times with them to verify this was a realistic time change. Disappointed that my scheduled service time was running late, I still decided to wait and had lunch at the local diner. I returned to the service area at 12:25pm. Although I saw both Mr. Sacco and Mr. Braunlich over the next 35 minutes as they walked in and out of their office area, they never acknowledged me to provide a status update on my vehicle. As a result, I decided to inquire with them at the 1pm time frame. When I walked into their office area, Mr. Sacco was helping another customer and Mr. Braunlich was again on his computer. As Mr. Sacco walked out with his customer, he never provided along any updates on my vehicle as he walked by me. Mr. Braunlich then stood up and proceeded to help a women who just walked into the service office area. She was checking in for an oil change. A few minutes later, Mr. Baunlich then asked if I was also checking in for service. Surprised, I replied – “No, I am checking on a status of my 11am oil change”. Mr. Baunlich advised he would check on it and provide me an update. I then walked out to the waiting area. During that time another individual from Antwerpen (Bill Pratt) asked how I was doing and if he could check on anything. I advised him of my dilemma and proceeded to check on my vehicle’s status. A few minutes later, he came back and advised that Mr. Braunlich would be coming out to speak with me. Out of all my disappointment, I must recognize Mr. Pratt for his superior customer service. Around 1:20pm, Mr. Braunlich came out to advise – “your car is next and they should be driving it in the service bay now”. At that point I was extremely disappointed that my 11am schedule time, the 1pm late time, or not a simple “I am sorry” was acknowledged or stated. I voiced my displeasure and waited until 2pm for the car to be completed. After the service was completed, I appreciated Mr. Braunlich not charging me for the tire rotation (my oil change was free based upon a sales program). However, he never apologized for the lateness or relayed to me a “simple sorry”. I let Mr. Braunlich know of my displeasure and that Antwerpen unfortunately lost both a future service customer and a new sale when my lease expires next year. I asked if he did not want to apologize to me, he certainly should relay it to my sales associate, Charles Green, who has lost a future sale due to his lack of any simple customer service. More

Amazing service department Great experience. Service department is so helpful and professional. Great prices. Trust management and their advice. I would not take my car to any o Great experience. Service department is so helpful and professional. Great prices. Trust management and their advice. I would not take my car to any other services department . More

TICK FOR TACK PERHAPS! I TRANSFERRED FRM ANOTHER DEALERSHIP TO THIS ONE BECAUSE OF RELOCATING TO ANOTHER AREA. BRING MY VEHICLE IN FOR SERVICE THAT HAD BEEN A PART OF A PREV DIAGNOSIS THAT I PAID TO DEALERSHIP TO THIS ONE BECAUSE OF RELOCATING TO ANOTHER AREA. BRING MY VEHICLE IN FOR SERVICE THAT HAD BEEN A PART OF A PREV DIAGNOSIS THAT I PAID TO HVE DONE AND WAS TOLD THAT FEE WLD COME OFF OF THE SERVICE DONE WHN I DECIDED TO DO SO. I ALSO REC'D AN 10% ADDITIONAL DISCOUNT IN THE MAIL FRM THE SERV MGR IN THE MEANTIME. SERVICE PERSON WAS WRITING MY ORDER HE QUOTED ME A PRICE OF WHT THE WORK WLD COST, I THEN PRESENTED HIM W- MY ADDITIONAL 10% COUPON & WAS BLATENTLY TOLD NO I CLDNT USE IT! WE WENT WRD FOR WRD I THEN DECICED ILL JUST CALL THE GUY WHO'S NAME WAS ON THE DISCOUNT. CLLD HE THEN ADV OK WELL WE WILL MAKE SURE U GET THAT ADDITIONAL 10%. I THANKED HIM AND WENT ON W-MY WRK DAY THIS WAS 10AM. I GET A CALL FRM THE SERVICE GUY AFTER 5PM WHO SAYS TO ME YOUR VEHICLE IS READY OH & BTW YOUR QUOTE WENT UP AND ADDITIONAL $3 SNCE U SPOKE TO MR. ----, AND U ALSO HVE A LEAKING WATER PUMP WCH IS GNNA COST U AND ADDITIONAL $600 PLUS & UR LEAKING ANTIFREEZE. O_O MY RESPONSE WAS, BECAUSE I REQ TO USE MY 10% DISCOUNT MY QUOTE INCREASED & NOW I HVE A BUSTED HOSE IN ADDITION! I SD SIR I HVE A DRIVE WAY THT I PARK ON AND IVE NEV SEEN ANY LEAKS OF A FLUID ON THE GROUND, HE BLEW MY STAMEMENT OFF AND SD WELL WE HVE AN ESTIMATE WRITTEN UP FOR U HERE I RESPONDED IM ON MY WAY, HE ADV HE WLDNT BE THERE. I GET THER ABT 645-650 LITERALLY NO ONE WAS THER BUT THE CASHIER THAT I CLD TLK TOO. THEY DIDNT CLOSE MY HOOD, DIDNT CHANGE MY MILEAGE STICKER SO I CAN KNW WHN MY NEXT OIL CHANGE WAS DUE, NOR DID THEY GVE ME ANY ESTIMATED EXPLANATION OF THE IMPORTANCE OF THE $600 ISSUE THAT I SUDDENLY ACQUIRED. IM THE CONSUMER THAT TAKES CARE OF MY VEHICLE AND WILL STRUGGLE TO GET THE FUNDS TO MKE SURE WHATS ADV TO ME BY THE DEALER IS DONE. IM VERY INTUNED WHN SOMETHING IS WRONG W-MY VEHICLE AS WELL. I RIDE IN MY VEHICLE SILENT A LOT WHN IM IN THINKING MODE AND MY TRUCK IS QUIET MINUS THE NICE SOUND OF THE ROAR IN MY ENGINE. IM DRIVING THE DAY AFTER THE SERVICE, I HEAR THINGS KNOCKING FLUIDS GURGLING & SWISHING, WHICH I NEVER HEARD B 4, LET ME B CLEAR ON THAT. MY PREV ISSUES WERE WITH THE PINION SEAL FORE ARMS THINGS OF THAT NATURE. WITH ALL THIS BEING SAID, I DONT TRUST THIS DEALERSHIPS SERVICE DEPT. I DONT TRUST THE GUY WHO WROTE UP THE SERVICE AGREEMENT BECAUSE BASED UPON THE WAY HE SPOKE TO ME ON THE PHNE HE WAS PRETTY UPSET THAT I WENT AND CALLD ABT MY 10% COUPON OVER HIS HEAD. MY TRUCK IS BEING REPAIRED BY ANOTHER JEEP DEALERSHIP AS I TYPE. I ALSO HVE AND ADDITIONAL OIL CHANGE OWED TO FROM A PREV AGREEMENT I PURCHASED, U CAN HAVE IT. I WILL NEVER GIVE U MY BUSINESS AS LONG AS I OWN MY JEEP. THIS EXPERIENCE LEFT A VERY BAD TASTE IN MY MOUTH AND U MUST KNOW THERE ARE DEALERSHIPS THAT WILL TREAT FOLKS WAY BETTER THEN THIS, BECAUSE IM A DEALERSHIP MAINTENANCE KIND OF GIRL i DONT DO BUSINESS W-SIDE BAR MECHANIC SHOPS BECAUSE I WANT TO B ABLE TO TRUST THAT MY WRK IS CORRECT AND GUARANTEED. I DONT TRUST U FOLKS & CONGRATS U HVE JUST LOST A LOYAL CUSTOMER... More

my 2006 chrysler sebring needed electrical work. I was not expecting the problems i was having. i left the lot happy in my brand new chrysler 200. I am elated, Iam still in shock. I love the vechicle. not expecting the problems i was having. i left the lot happy in my brand new chrysler 200. I am elated, Iam still in shock. I love the vechicle. More

JACK SAYS......NO! I bought 4 cars from Antwerpen and JACK SAYS......NO! I bought 4 cars from Antwerpen and co-signed for 1 other one. Three of the cars I traded back to this dealership. The fourth c JACK SAYS......NO! I bought 4 cars from Antwerpen and co-signed for 1 other one. Three of the cars I traded back to this dealership. The fourth car I traded to Heritage Honda in Westminister MD., While at Heritage I was told to go back to Antwerpen and get a refund of the balance left on my warranty. No one had ever told me I could do that before. When I went back to Antwerpen I was told in the service dept I had to speak with a specific person. I did and he told me, had to get in touch with the warranty company and find out the forms to send to them. This was a contradiction of what I'd been told by Heritage so, when he finished speaking with me I went out to my car and called the warranty company and they told me the finance mgr would be the one to send in the forms. I got out of my car went into the Hyundai side of the lot and asked to speak with the finance mgr. She told me they would send in the forms, all I had to do was fax or bring in the statement from the bank showing the car would be paid off. Fine. I go to my car get in and drive up the street to the Wendy's. I got out of my car at Wendy's walk around the back of it and see this baseball size dent in it with scrapes and scratches. I don't even hesitate. Back to Antwerpen I go. I go to the desk and explain what happened of course I'm upset but trying not to disrepect anyone. The guy the commercial shows as Mr Giggles; says to me a customer could have done it another gentlemen the General Mgr. says they can't take responsibility for something they don't know if it happened on their lot or not. I had the car for a week. They likened what happened to my car as if I had parked on the parking lot of a supermarket. As you turn into drive way the sign says ANTWERPEN there is no other business there. It's not a strip mall. When they thought the dent and ping guy (I don't know what you call them) could fix the car they were going to do that as a courtesy they said. When he told them he couldn't do a quick fix I was immediately told;call your insurance company, we can't do anything for you, this is why you have insurance.My mouth flew open. I'm retired, I have a $500 deductible, (money I don't have). I've had the car for a week at least pay the deductible. This man says to me oh, that's what's bothering you. DO YA THINK? I have been up there four times, I left a note asking anyone named Antwerpen to call me so I could explain the situation and hopefully get some help. Nothing. So, now I will have to find a way to pay the deductible because I don't want a car I just bought to have anymore damage than it already has. So, when you go to any Antwerpen Dealership keep in mind, Jack says, Yes!.....for as long as he gets to take your money, and remember when you pull up that driveway with the Antwerpen sign, PARK AT YOUR OWN PERILE AND EXPENSE. Valderine Johnson. More

My time at Antwerpen was first class service all the way. I visited the dealership for service on my old Jeep, Drove out of there with my NEW 2012 Jeep Liberty and I LOVE IT! Thanks to the Wonderful Mr. Char I visited the dealership for service on my old Jeep, Drove out of there with my NEW 2012 Jeep Liberty and I LOVE IT! Thanks to the Wonderful Mr. Charles Green.. He had faith in me getting in a new Jeep when I didn't even have faith in myself. HE is Truly a TOP Sales Man! I'm hooked for life at Antwerpen because of Charles. I had wanted a new jeep for quite some time. He took the time to ensure I got what I wanted and could afford. While Charles was back in forth with me and the Finance TEAM (his colleagues, Aaron Collins and Mr. Bill Pratt and the lovely young lady kept me company with small talk and much more! Antwerpen has a really good staff and a great idea to market their products.. Who could say no to a new car when you got them in the middle of the floor at the Service center!! GREAT IDEA! I must say! Kudos to Darlington as well- My Finance Manager and to the gentelman that test drove my old Jeep (sorry cannot remember his name) Their smiles and courtesy are to die for! But If I could name each person name by name I would... Antwerpen Baltimore has a POWER HOUSE for a team and A GREAT SELECTION OF AUTOMOBILE! Again, FIRST CLASS VIP Service! Kindly, Cynthia Cosby More

This was by far the greatest, easiest car buying This was by far the greatest, easiest car buying experience I have even experienced. Mr. Pratt made everything simple to understand. Mike & Mike This was by far the greatest, easiest car buying experience I have even experienced. Mr. Pratt made everything simple to understand. Mike & Mike also were involved, assisting in the purcahse & delivery of my new car. Bill Pratt was very efficient in explaining the cell phone usage and going over the Sirrus radio set-up. Recently I updated toa new cell phone. I had trouble getting it "synced". I went to the dealership and within 15 minutes, Bill Pratt made it happen!!! Service above and beyond. I can only hope that the rest of your employees are like these fine gentlemen. I have recommended them and the Chrysler products to many of my friends. A great group of dedicated employees.....just don't see much of that in this world today. CONGRATS!! Douglas Simpkins Proud owner 2012 Chrysler 300 More