Antwerpen Chrysler Jeep Dodge Ram - Service Center

Great Save on the Rebound Brought my leased 2015 Jeep Wrangler in to replace rear window panel that was torn. Phone rep had incorrectly indicated same day repair. At service p Brought my leased 2015 Jeep Wrangler in to replace rear window panel that was torn. Phone rep had incorrectly indicated same day repair. At service point, indication was part was unavailable. Possible roof replacement. Customer service manager Danny saved the day on multiple levels. 1. Defused the pending rage episode that was percolating. 2. Got oil change done while I waited. 3. ordered the window panel for Saturday delivery. 4. Offered options to pickup part and install Sturday AM, or if I could wait would install part. 5. I was in around 8:10 Am, Danny Approached me, service writer got the part, I was out and on the road by 8:30 AM. As I'll be buying, a vehicle in May-June range, this was a big Save and feather in the cap for Antwerpen. More

Poor service on my Jeep 2-24-18 My jeep lease needed it's last oil change and I had a nail in my tire and needed my tire fixed. Oil was changed but tire was not fixable so I purchas My jeep lease needed it's last oil change and I had a nail in my tire and needed my tire fixed. Oil was changed but tire was not fixable so I purchased a new tire. Hour and a half later I was on the way home I noticed my jeep driving different and a pop up on my message center saying my tires were mismatched warning lower performance. I stopped looked at the new tire it was the wrong size 225-60-17 instead of 225-65-17. Took the jeep back and explained to Solomon Harmon. Who said wrong size was put on because the correct size was not in stock. Wet roads unbalanced car I could have crashed with my wife and myself in the car. I was pissed and wanted no charge for the tire. If they did not have the correct size someone should have said something. Don't just send me out in a dangerous car. Mr Harmon was very apologetic when he found out what happened . Between Mr Harmon and Mr Josh Colwell since the right tire was not in stock the fix was to give me a low mileage 225-65-17 tire on the same kind of rim and I was ready to go in 30 minutes. Both Mr Harmon and Mr Colwell were very apologetic and did what was needed to solve the dangerous condition and the inconvenience Antwerpen's Service department put me in. I have had lack of training issues with Antwerpen Jeep before. Mr Harmon and Mr Colwell recognized a mistake had been made and did apologized for it and made it right that's more than I can say about my September 5th incident with Mr. Maurice Mitchell. Mr. Harmon and Mr. Colwell asked if I could return on Monday to receive a full refund. I returned Tuesday February 20, 2018 and received a full refund. Patrick H Boggs Jr More

Great Vehicle Service Experience My recent express service experience with Antwerpen's service department was outstanding from start to finish. I felt welcomed by everyone. I was kep My recent express service experience with Antwerpen's service department was outstanding from start to finish. I felt welcomed by everyone. I was kept informed about the status of my vehicle which was completed in the time promised. Thank you, Antwerpen! I highly recommend. More

Service Department It is comforting to know that there are dealerships out there that truly have Service Departments that have qualified Mechanics in their employment th It is comforting to know that there are dealerships out there that truly have Service Departments that have qualified Mechanics in their employment that give your vehicle honest service. I am a 2011 Jeep Sahara owner and love my Jeep and plan to hold on to it for as long as I can get great service for it. Your Service Department really provides that. I don't know who worked on my Jeep Sahara the other day but it's running like a Brand New Jeep, Solomon was the Service Agent who provided me service he nows who worked on my Jeep. After having and driving a vehicle for years you really get to know your vehicle and when there's something wrong going on with it. Thanks again for the great service. Linwood Bullock (Proud Jeep Owner) More

Jeep Grand Cherokee Cylinder Head Replacement I had selected Antwerpen Chrysler Jeep without prior knowledge of their services. I had my vehicle serviced for the same problem once before, at a di I had selected Antwerpen Chrysler Jeep without prior knowledge of their services. I had my vehicle serviced for the same problem once before, at a different location, and I was prepared to be disappointed again. Much to my surprise, the staff was very helpful and were able to fix my issue on the first diagnosis. The parts department put in their full effort to ensuring that they received my part as soon as it possibly could. Additionally, during the waiting process, I was informed of all progress and the plan/schedule moving forward. i was returned a clean, working vehicle, and would definitely recommend Antwerpen Chrysler Jeep to anyone. A special thank you to my service associate Wendi Martin, and the service manager Charlie. More

great I was waited on immediately. Solomon was extremely polite and explained everything. The service was faster than I expected. I am very pleased with I was waited on immediately. Solomon was extremely polite and explained everything. The service was faster than I expected. I am very pleased with my service. More

Good help Wendi was amazing with helping me while I came to get an oil change. She helped with making sure ny experiencewas quick and easy. I truly appreciate h Wendi was amazing with helping me while I came to get an oil change. She helped with making sure ny experiencewas quick and easy. I truly appreciate her services More

Body work Body work took 5 days longer, but overall experience wasn’t bad. Nathan, & Mairice made up for mistakes. I realize the world is not perfect. True pr Body work took 5 days longer, but overall experience wasn’t bad. Nathan, & Mairice made up for mistakes. I realize the world is not perfect. True professionals More

Great Very good service, Carla was very helpful, polite and got everything tooling card of. She got me an appointment right away and Clare’s with updates a Very good service, Carla was very helpful, polite and got everything tooling card of. She got me an appointment right away and Clare’s with updates as soon as she knew them. More

Survey on service for jeep wrangle Everyone was polite and took care of my needs with my recall of the airbag on my jeep. I asked to run my jeep through car wash and they made sure of Everyone was polite and took care of my needs with my recall of the airbag on my jeep. I asked to run my jeep through car wash and they made sure of that as well. More