Antwerpen Chrysler Jeep Dodge Ram - Service Center

Jeep Wrangler 1st oil change ( Mr. Evans ) Love the service very easy, fast paced crew. Got in, & out a lot fast Than expected. This made my day, because it was my day off. Please keep up the g Love the service very easy, fast paced crew. Got in, & out a lot fast Than expected. This made my day, because it was my day off. Please keep up the good work. More

Service The service technician should not leave your car unlocked after dropping off key. Items in car can be stolen or the car in a matter of seconds My ca The service technician should not leave your car unlocked after dropping off key. Items in car can be stolen or the car in a matter of seconds My car was left in locked More

Repair Check Engine Light On Wednesday, 6/22, my check engine light came on. I called the service dept. and they told me they were busy and to bring the car in on Tuesday, 6/26 On Wednesday, 6/22, my check engine light came on. I called the service dept. and they told me they were busy and to bring the car in on Tuesday, 6/26. On Friday I was concerned about the light being on and wondered if I should be driving it, so I stopped in your service dept. and Mr. Solly Schwartzman hooked up a meter and after reading the results, told me that I could drive the car as long as the light wasn't blinking. On Tuesday, 6/26 I arrived at the service department about 7:45 a.m. and presented my car for service. It took them until about 2 p.m. to do the work while I waited. As I drove the car home I could feel a BIG difference it the way the motor was running. Today, Wednesday, 6/27 I drove it the most AND WHAT A DIFFERENCE. The car's engine runs smoother and has more pep than it has had since new. THANKS . . . THANKS . . . AND ANOTHER BIG THANKS! More

Solomon in service is awesome!! Solomon isn’t listed here but he should be. I worked with him when I hand my Sonata and now I’m working with him with my Jeep. He has always been a ge Solomon isn’t listed here but he should be. I worked with him when I hand my Sonata and now I’m working with him with my Jeep. He has always been a gentleman and very professional. He is truly a pleasure to work with. Solomon always does his best to make sure that your experience is convenient and hassle free. he always give great customer service. He is a model employee. Thank you Solomon! More

As always, great staff at Antwerpen! Thanks to both Allan and Ruthie for making my routine service visit a pleasant experience! In the last 15 years, I have been a loyal Antwerpen custom Thanks to both Allan and Ruthie for making my routine service visit a pleasant experience! In the last 15 years, I have been a loyal Antwerpen customer - I still have my 2003 Sonata and also have a 2016 Jeep. I will continue to deal with Antwerpen because of their great customer service and their thoroughness when servicing my vehicles. More

Service was rendered in a timely manner. The service that was rendered was excellent. Service rep Solomon Harmon was very knowledgeable and helpful and looks out for the customer. Would hig The service that was rendered was excellent. Service rep Solomon Harmon was very knowledgeable and helpful and looks out for the customer. Would highly recommend the dealership for service. More

Poor Customer Service and malfunctioning vehicles We purchased a vehicle and with in the first week it doesn't run properly, has a check engine light on and no one is able to fix the vehicle. On 11/ We purchased a vehicle and with in the first week it doesn't run properly, has a check engine light on and no one is able to fix the vehicle. On 11/17/2017 we purchased a used 2010 Cadillac SRX. On 11/18/17 we had to bring the vehicle back to the dealer because of a check engine and other lights on the dash. We were told by the Service Tech Sean Lonas that they were old codes that just needed to be cleared from the history. After that the lights came back on and we had to bring the vehicle again. This time the lights were accompanied by the vehicle shaking violently when idling and a very loud rumbling noises. This happens when driving, reversing, or at stop lights. The vehicle has also turn off on a major intersection while turning. I was stuck in the middle of the street, scared for my life. We brought the vehicle in about 9-10 times in reference to the same issue. We have been told everything from the issue is resolved to "I'm not going to do it because I don't want to" by the GM Don Nelson. They have replaced the TCM and ECM, replaced O2 sensors, added fuel cleaner, among other things and as of 04/27/2018; this issue is still unresolved. We are calling on a daily basis with no call backs. We were told by several staff members that we shouldn't have been sold the vehicle. The new Service Manager came aboard and ensure that he would be able to help us but unfortunately it seems as if he is being bombard with complaints from other customers and we have been placed to the side. I am at this dealership so often that most of the employees know me by name and know who I am when I call. At this point I feel like an employee with a regular shift because I am at the dealership that often to drop off or pickup my vehicle only to find out that it still isn't working. We aren't looking for anything other than the guarantee that you all advertise. We want to have the vehicle fixed or be placed in another vehicle if this one can not be fixed. With you all being such a large well know dealership in Maryland, we never expected to receive a this type of service or that you all would sell an unsafe vehicle. More

Great Customer Service Called for 15,000 mile service. Soloman got me in same day and turned around service in a couple of hours. An assistant brought the vehicle to me, r Called for 15,000 mile service. Soloman got me in same day and turned around service in a couple of hours. An assistant brought the vehicle to me, removed carpet protection, and I was ready to go. Exceeded expectations! More

Friendly and efficient Arrival time I was waited on by service personnel. My problem was taken care of right away and I was out of dealership in less than 60 minutes. Highly Arrival time I was waited on by service personnel. My problem was taken care of right away and I was out of dealership in less than 60 minutes. Highly unusual for a dealership. More

Great Service Wendi Martin my service advisor is always very helpful. She's been my go to person for service! Also she's got be out of a few binds with my DIY proje Wendi Martin my service advisor is always very helpful. She's been my go to person for service! Also she's got be out of a few binds with my DIY projects. More