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Antwerpen Chrysler Jeep Dodge Ram - Service Center

Baltimore, MD

4.3
1,441 Reviews

1,441 Reviews of Antwerpen Chrysler Jeep Dodge Ram - Service Center

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September 07, 2020

I was informed that I needed a repair to my oil line that is over $1000.00. I asked the clerk if it was the repair that was done a little over a year ago and he responded "yes" but it is no longer under warr More

by dmjoseph65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MIchael
Oct 06, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

We are very sorry for the service situation you experienced, I am looking into it with our Service Advisors. Please contact me so we can resolve. Charles Braunlich Service Manager 410-302-6935

September 06, 2020

Jennifer is Wonderful to work with. Good, quick, reasonable, Service I dont have 25 words to write I dont have 25 words to write Thanks More

by DAVIDPBUTLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 28, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback!

September 05, 2020

My 2017 Pacifica had to be towed to Antwerpen, it's battery needed to be replaced, needed an oil change, all after they investigated and diagnosed it's needs. They were very concerned and communicated More

by jmckee10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, service; Bill Pratt
Sep 06, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

August 30, 2020

My service advisor was very helpful and extremely excellent in how she handled me as a walk in and didn't over price me that was really kool More

by COREYHILL327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Sep 28, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback!

August 30, 2020

Process was simple and fast; walk in, drop keys, sit down and wait. Oil change the rotation and break check was quick. Checkout was just as simple and quick. Sign paperwork that's ready to go, take keys and More

by jjcurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Admin Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for the feedback!

August 30, 2020

Great service! Kudos to Jennifer (service advisor) Great service! Kudos to Jennifer (service advisor) -always professional, competent, and customer service oriented. Kudos to Bill - good coffee, as More

by zoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 28, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback!

August 29, 2020

My service representative, Jennifer Brown, kept me informed about my repairs needed once the problem was determined. Once the part ordered and installed, she was great in letting me know my vehicle wa More

by waltergb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Admin Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for your feedback!

August 29, 2020

2nd time with the service rep Jennifer. She was great! Love having her! Very accommodating and kept me updated throughout the process of my cars service. More

by A.MARIELONG114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for the feedback!

August 26, 2020

Jennifer Brown was amazing and very professional I came in for a oil change and cabin filter replacement and I only had to wait for 1 hour. More

by MIKE.ELLERBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

So glad you had a wonderful experience with us! Thanks for the feedback.

August 14, 2020

Outstanding Customer Service. Jennifer Brown was an excellent employee for Chrysler. She is very knowledgeable of the service departments. Explain throughly of my car concerns. More

by joyceleeseivers
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for your feedback

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