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Antwerpen Chrysler Jeep Dodge Ram - Service Center

Baltimore, MD

4.3
1,441 Reviews

1,441 Reviews of Antwerpen Chrysler Jeep Dodge Ram - Service Center

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September 26, 2020

Very pleased with today's service job. Work completed in less time than anticipated and Service Rep Mike reviewed all the work performed upon completion. Very friendly service dept. The valets and cashie More

by bopitahora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 28, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback!

September 26, 2020

I always go to this dealer shop because I bought my truck from there and the people are very nice and knowledgeable And very polite More

by chelseanitecki55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy from service jeep
Sep 28, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for you feedback!

September 23, 2020

I would recommend this dealership to others people. The staff has excellent customer service. As soon as you come in they greet you and have you situated immediately. The Mechanic Maintenance is always exc More

by RICFLEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Sep 28, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for your feedback!

September 22, 2020

This was my first time coming to this location. I normally go to the one by the checkers due to it being closer. Well since they aren’t open on Saturdays I decided to visit this location which still More

by chimeredidley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Admin Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback!

September 16, 2020

The drop off with the young woman who is usually there was awesome as usual. She is the best, I wish I knew her name to give her the credit. However, I never received a phone call last Friday when my ca More

by ERINSTROMBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Braunlich
Oct 07, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

We appreciate you choosing antwerpen Chrysler Jeep Dodge Ram to service your vehicle. glad to hear your advisor Jen was awesome. unfortuntely, you had issues with lack of communication and no phone response to your sticker issue. We can put a new mileage sticker on your vehicle. Spoke to Jen and she will contact you shortly.

September 14, 2020

I think there are issues with going here, came in for oil change, oil spilled over the engine cover, air filter box was left open unfasten. I will be looking to somewhere else or doing it myself. More

by haskell_oaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

We are very sorry for the service situation you experienced, I'm looking into it with our Service Advisors. Please contact me so we can resolve. Charles Braunlich Service Manager 410-302-6935

September 14, 2020

The Tech forgot the window sticker. Therefore I will not know when to bring my car in. That is all I have and a 25 word minimum is stupid More

by JSDENNEHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

We are sorry to hear about that, but thank you for your feedback.

Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

I am sorry to hear about your sticker, thank you for your feedback!

September 13, 2020

A fantastic experience with the dealership.. I will definitely send anyone who needs a great deal on a vehicle... I haven’t experienced service department quite yet .. More

by GRAHAM.BRUCE96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Mathes, Mark Nebo
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for your feedback!

September 13, 2020

Service was good but the wait after the service was finished took to long to return the car to me . Took another 2o minutes for me to get the car More

by kfloyd532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

We apologize for any inconvience for you, but I'm glad you had great service. Thank you for your feedback.

September 11, 2020

Jen is the best advisor to work with, outstanding every time! I would trust any other tech to work on my vehicle! Dealership was cleaning and every employee was wearing their face mask. More

by mcorso38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Sep 30, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback!

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