Antwerpen Chrysler Jeep Dodge Ram - Service Center

It's been a very disappointing experience, this far. However, we've not completed the process. I'm hoping that it will get better. Thanks However, we've not completed the process. I'm hoping that it will get better. Thanks More

Horrible. They were supposed to have upgraded my Uconnect on the October 15 2020 visit. I found out they did not update it correctly. Took it back. Still cannot upgrade. Charged me 143$. Horrible on the October 15 2020 visit. I found out they did not update it correctly. Took it back. Still cannot upgrade. Charged me 143$. Horrible More

Great customer service (Jennifer Brown) she was a great help and she kept me inform about my vehicle. Didnt take long to do work on my truck. Thanks alot. help and she kept me inform about my vehicle. Didnt take long to do work on my truck. Thanks alot. More

I wanted to thank Jennifer Brown for her assistance in meeting my vehicle service needs. I appreciate her dedication and professionalism. I always count on her advice. meeting my vehicle service needs. I appreciate her dedication and professionalism. I always count on her advice. More

I sent an email into the dealership. Poor customer service in the service shop Review that and get the comments. Jennifer needs more follow up training service in the service shop Review that and get the comments. Jennifer needs more follow up training More

The timing was grand. I did not have an appointment and had my service done within 2 hours. I was checking to see if they were busy and how long it would take. I AM SO HAPPY AND PLEASED, not having this on had my service done within 2 hours. I was checking to see if they were busy and how long it would take. I AM SO HAPPY AND PLEASED, not having this on the agenda for the day. More

You should look at how O’Donnell honda’s service department is run. Only 1 guy working. He was on the phone for 20 minutes while we stood there and waited. It took him a long time to write our work department is run. Only 1 guy working. He was on the phone for 20 minutes while we stood there and waited. It took him a long time to write our work order. He kept answering calls. Misquoted price. More

Jen always does her best to accommodate me for any service I have needed. She does her best to find me the best deal via my warranty and/or coupons. She does her best to keep me updated on service c service I have needed. She does her best to find me the best deal via my warranty and/or coupons. She does her best to keep me updated on service completion times. Jen is the BEST!! More

Good - they fit me in to accommodate my work schedule for an oil change - totally appreciated it. Bad - multiple times, I've indicated their records were not correct on how many oil changes & tire rotations an oil change - totally appreciated it. Bad - multiple times, I've indicated their records were not correct on how many oil changes & tire rotations I had left in my pkgs. Each time, I've been told they would research & get back to me. This time was no different. After 3 calls, they did call back to tell me I only had 2 oil changes & tire rotations left. My records show 6 of both should be left. My purchases are below from my receipts/records: 2/2016 purchased pkg with 4 & used 1 on visit - 3 remaining 4/2016 used 1 - 2 remaining 7/2016 used 1 - 1 remaining 10/2016 used last of that pkg & purchased new pkg of 4 - 4 remaining 1/2017 used 1 - 3 remaining 5/2017 used 1 - 2 remaining 7/2017 purchased oil change with coupon - 2 remaining 9/2017 used 1 - 1 remaining 10/2017 purchased new pkg of 6 - 7 remaining 1/2018 used 1 - 6 remaining 5/2018 used 1 - 5 remaining 8/2018 used 1 - 4 remaining 2/2019 used 1 - 3 remaining 6/2019 purchased oil change (for dealer records didn't show any left) - 3 remaining 10/2019 purchased oil change - 3 remaining 2/2020 purchased new pkg of 4& used 1 - 6 remaining 9/2020 used 1 - 5 remaining Charles indicated on my 9/2020 visit that he saw where I purchased the 4 in 2/2020 but they were never updated in my account. Jennifer indicate when she returned my call that I used one of the ones purchased in 2/2020 on that visit even though it was never added to my account & that I used a second one since but Charles indicated on 9/2020 I used one that was expiring in 10/2020 (I also got an email indicating it was about to expire) and the ones purchase 2/2020 were good for 36 months. I just want what I paid for and my detailed records show I still have 5 remaining, not 2 as the dealership is now indicating. More

They seam to rush through all service. Always a problem and have to return. Scrap on bumper when I go home and then when reported it was too as if they didn't care. Wheel Alignment had no warranty. Told and have to return. Scrap on bumper when I go home and then when reported it was too as if they didn't care. Wheel Alignment had no warranty. Told me I drove it off the lot so alignment was not covered. Tire pressure too high. Never review what need to be done after for future. Service seam overworked and rushed. More