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Antwerpen Chrysler Jeep Dodge Ram - Service Center

Baltimore, MD

4.3
1,441 Reviews

1,441 Reviews of Antwerpen Chrysler Jeep Dodge Ram - Service Center

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November 10, 2020

Antwerpen is a very good dealership! I recommend to anyone to purchase their vehicle from them!!I I was there Saturday 11/7/20 to have my Jeep running boards installed on my Jeep. I was helped by the s More

by GWENLBROWN1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Mathes, Maurice Mitchell Jr
Nov 10, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

You're welcome and thank you for your feedback!

November 05, 2020

Great Service! Jennifer always takes good care of me! Friendly environment. The service was also timely. I have been using this dealership for quite some time now. More

by mundraedw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 06, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for the feedback we greatly appreciate it! I would also like to thank you for also being a loyal customer of ours!

November 04, 2020

Good customer service -Work that was paid for wasn’t actually fixed. Had to wait longer for them to go back and fix my light. More

by antoinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept rep
Nov 10, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for the feedback.

November 03, 2020

My visit was fast and professional. It was not a long wait when I got there. What I really appreciated was every employee that walked passed spoke. Most people will look in your face and walk right pass More

by OHJOAN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Nov 13, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

I'm glad to hear that we made you feel special! Thank you for the feedback.

November 03, 2020

Very professional and caring The gentleman who greeted me when I came through the door kept me in formed even when I was in the waiting room More

by selinajoiner50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hezikiah Washington
Nov 05, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for your feedback, we appreciate it!

November 01, 2020

Jen was great tech did a great job tech deserves a raise of atleast 5 more dollars a hour will be back for more service More

by kylemariani97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen
Nov 02, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback, I'm glad you had a wonderful experience with us!

October 31, 2020

As always attention to detail. But... I was told I As always attention to detail. But... I was told I needed rear discs and brakes. I have a brakes for life program at NTB and went there this mornin More

by yonatanavram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Braunlich
Nov 02, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for the feedback, it means a lot to us. please give me a call so we can resolve this matter. my phone number is: (410) 788-6600 Ext: 11080 Charlie Braunlich Service Manager

October 29, 2020

Service performed on my car was fine. The gentleman, Tarik, was polite and quick. Appreciated his efforts. Did not appreciate the lady next to him promoting her political views. Very unprofessional and More

by p.wilkins0330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarik
October 27, 2020

I had an issue with my service but the Service Manager resolved the problem quickly and efficiency! I appreciated the quickness in which the problem was correctly. More

by dede4761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the gentleman's name.
Oct 28, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for the feedback, I'm glad that we were able to resolve the issue!

October 26, 2020

Every time that I come to here with an appointment I am told that I need to make another after waiting hours on end, poor More

by ctcoleman2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Department
Oct 26, 2020 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for taking time for the feedback, we appreciate it. We do apologize for the experience you had with us or for the inconvience. if you could, please give me a call so we can resolve this matter. Charlie Braunlich (410) 788-6600 Ext: 11080

Oct 26, 2020 -

ctcoleman2 responded

No, the last time I was there which was last week, I had an appointment at 11:30 am. I was on time and my car was not even next in line after 1:30 pm. It was all the way in the back on top of the hill when I got tired of waiting for someone to look at it. And still, no one knew who the tech was going to be at 1:30 pm. I’m never coming back to this place. It has happened too many times.

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