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Antwerpen Chrysler Jeep Dodge Ram - Service Center

Baltimore, MD

4.3
1,441 Reviews
Call Service Center (410) 788-2973

1,441 Reviews of Antwerpen Chrysler Jeep Dodge Ram - Service Center

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November 29, 2022

I had an extremely unprofessional experience at this dealership and would not recommend it to anyone. From the General Manager (M.Mitchell), Sales Manager (M. Jones)) and Ryan F., this business needs r More

by cames2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice Mitchell Jr, Mike Jones, Ryan Morse
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Nov 29, 2022 -

cames2004 responded

I had an extremely unprofessional experience at this dealership and would not recommend it to anyone. From the General Manager (M. Mitchell), Sales Manager (M.Jones) and Service Consultant (Ryan F), this business needs restructuring and new staff. Ryan attempted to overcharge me by $200 and I was referred to the new car Sales Manager, Mike Jones. Mike agreed that I was overcharged and laughed, then he stated “Well just like we’re in the business of selling vehicles, they’re in the business of selling services “. I couldn’t believe he said that and I should have taken my vehicle then because it got worse after that. My vehicle was there from the beginning of June until the second week in November and my vehicle still needs repairs! And the General Manager had the audacity to be extremely rude to me on the morning of the day I picked up my vehicle. I even reached out to Mike Antwerpen before the situation spun out of control and he promised to call me back, but never did!

November 28, 2022

This is a very nice dealership. .very clean and friendly and I would definitely recommend to my friends and family.. More

by elainebooth51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Shreve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Brown, Sean Lonas
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Nov 30, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

November 26, 2022

I bring my car for service. Problem was not solved. Over charged. When I bring back my car to them, I was told it is new problem new bill was very high. Problem was same in th More

by Shafiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Admin Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Shreve
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2022 -

Shafiq responded

I have reviewed, it is correct

Nov 28, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi Shafiq, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (410) 788-2973 at your earliest convenience to discuss how we can turn this experience into a positive one.

November 26, 2022

Service dept. was great in interfacing with the insurance company to get required repairs done More

by michaeladams.sax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Lonas
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Nov 28, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

November 26, 2022

Very efficient courteous I've dealt with them several times and each time I was satisfied with the service More

by Jamazing.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
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Nov 28, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

November 26, 2022

The staff is friendly and helpful. They offered options to help address my vehicle issues. More

by IVYSTAR32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Shreve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Brown, Sean Lonas
Report | Print
Nov 28, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

November 26, 2022

I love the service in an out every time I show up thanks alot very appreciated More

by Daymonstewart1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Lonas
Report | Print
Nov 28, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

November 25, 2022

No service was performed altho customer service was good Mr Ryan was great thank you More

by Chaniemoody
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Nov 27, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Antwerpen Chrysler Jeep Dodge Ram! If you have any further questions, please give us a call. We're always happy to help!

November 25, 2022

This dealership was very nice and hopeful with all my wants and desires in the Jeep I was looking for. More

by Msouders22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Admin Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, thank you so much for your positive comments about Antwerpen Chrysler Jeep Dodge Ram! If you have any further questions, please give us a call. We're always happy to help!

November 23, 2022

Great dealership. Purchased three minivans at Antwerpin. Stellar service. Feels like being part of a family. Plan on purchasing a car for our daughter's graduation nex More

by Lcfryer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown, Sean Lonas
Report | Print
Nov 25, 2022 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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