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Antwerpen Chrysler Jeep Dodge Ram - Service Center

Baltimore, MD

4.3
1,441 Reviews

1,441 Reviews of Antwerpen Chrysler Jeep Dodge Ram - Service Center

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February 28, 2021

My experience is always pleasant. The service is exceptional, staff a friendly and always offer suggestions and knowledgeable about my vehicle. Best place for service. More

by ShidahSparks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Mar 01, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

We are greatful to have you as a valued customer.

February 27, 2021

Jamie is a great service advisor,she helps me out with everything I need! Gives me good prices and doesn’t try to take advantage of me More

by kenstep819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown, Sean Lonas
Feb 27, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

We appreciate you as a loyal customer, and Kudos to Jennifer for the integrity.

February 25, 2021

I sat for two hours only to find out that Sean had ordered the wrong part!! That man seriously needs some supervision! Very poor follow up! More

by James Mittura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Lonas
Feb 25, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Mr. Mittura, we apologize about that. We would like to speak with you about this. Please contact our service manager, Charles Braunlich at 410-788-6600.

February 25, 2021

We had a great experience. Good service, friendly and helpful salesman Gregg Johnson, finance manager Mr. Mike, and Ms. Brenda who closed out the experience was amazing. Even the gentleman who cleaned a More

by Vanessa A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Admin Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Johnson, Brenda Mathes, Mike Jones
Feb 26, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for the opportunity to earn your business. We appreciate all of the business you have given us in the years. Please feel free to call me with any needs you ever have. Maurice Mitchell Jr General Manager 410-788-6600

February 24, 2021

My issue was not resolved and I feel very unsafe driving my vehicle. Apparently there was not enough manpower to complete this task of not fixing my Jeep. More

by brinblake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Lonas
Feb 25, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

We would like to resolve your issue. We've already scheduled you to come in on monday, please contact our service manager to discuss further. Charlie Braunlich, 410-788-6600

Feb 25, 2021 -

brinblake responded

Sir, yes i will be there on Monday but all i want is my Jeep to be fixed so i can feel safe driving my vehicle again. Its not a great feeling when you go for servive and your vehicle is not fixed. I actually took pictures to proof that my vehicle needs fixing by what came on the dashboard. When you turn the vehicle off, the warning on the dashboard dissapears. When you drive the vechicle, the warning signs come on. The problem is that on the weekend, you do not have the manpower. I wasted my time coming there last Saturday.

Feb 26, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Our Service Manager will be intouch with you today. We appreciate the feedback.

February 24, 2021

Fast, friendly and excellent customer service! I want to thank Sean for taking great care of me this was my first time here and he made my experience a great one. More

by timmy671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lonas
Feb 24, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

It was a pleasure having you as a customer. Thank you for your business, and, we hope to continue servicing your vehicle.

February 23, 2021

The dealer ship is very good i always take my jeep there.i also got it from there.and you don't wait that long. More

by DIANAMORE1933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lonas
Feb 23, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for being aloyal customer. we appreciate your business!

February 23, 2021

I love my sales and service staff at the Baltimore National Pike location. They are professional, efficient, skilled and everyone has excellent customer service skills. I feel like family! More

by M.REGINA2520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Admin Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Green, Sean Lonas
Feb 23, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

It makes us so happy that you feel this way. It means we did our job right for you to feel a part of our Antwerpen family. We appreciate your continuous business.

February 19, 2021

Jennifer the service advisor was great she promised me when my part would be in notified and set up a service appointment my car was finished as promised More

by wmn2crzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Feb 27, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Yes, Jennifer is great, we are honored to have her on our team. Thank you for being our valued customer.

February 17, 2021

My sale person Hezikiah was amazing and so was Brenda from the finance The manager was also helpful All together I had an amazing experience More

by DANIELA_KAVOURAKIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Mathes, Hezikiah Washington
Feb 23, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you so much for the wonderful review. we are so pleased to know your experience with us was amazing.

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