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Antwerpen Chrysler Jeep Dodge Ram - Service Center

Baltimore, MD

4.3
1,441 Reviews

1,441 Reviews of Antwerpen Chrysler Jeep Dodge Ram - Service Center

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March 13, 2021

I didn’t need an appointment, arrived and was assisted right away. As soon as I walked outside they were taking my vehicle back for service. Great experience every single time I come in. More

by SCOOTER8312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Mar 18, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

We appreciate you.

March 13, 2021

Jennifer was especially helpful and supportive throughout the entire process. She answered every question I had and was very pleasant and patient. I would love to work with her again. More

by SHEDAMOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Mar 18, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for the wonderful review. We are happy to have Jennifer on our team.

March 12, 2021

Fatu was charming, however some employees from the parts department gave xxxx for changing. TV Channel. My car was damaged due to the work in shop. More

by Craig961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hezikiah Washington, Charles Braunlich, Fatu Balde, Jennifer Brown, Sean Lonas
Mar 15, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Mr. Craig, thank you for your feedback. Can you please give our service manager a call so we can look into this further. Charles Braunlich, 443-636-2306

March 12, 2021

Great service. Took a little longer then expected however I was kept up to date through the process. I will definitely be back to this dealership in the future More

by GMGNETWORK7137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lonas
March 12, 2021

Sean stayed in contact with me throughout the process. He was awesome. He made sure I was aware of what was needed and the cost of all the work More

by cassf.jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lonas
March 11, 2021

Jennifer is the best best best best best best best best best best. Oh Jennifer is also the best. Did I mention Jennifer is the best? More

by Bear42478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Mar 11, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Yes she is! And so are you!Thank you!

March 10, 2021

Jennifer in Jeep Services always and I mean always does her best to make sure every issue is resolved with precise explanations of any issues that needs to be address or what was resolved. You have a grea More

by CBSSR1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown
Mar 11, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for your continuous business. And, yes we are happy to have jennifer on our team.

March 10, 2021

I had my car towed on Friday and i was told it could not be looked at until Monday. That was fine, on Monday i was told that i should get a call around 8:30 am. Well that call never came. Instead i had to c More

by marmstrong534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fatu Balde, Jennifer Brown, Sean Lonas
Mar 10, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi Ms. Armstrong, we appreciate your feedback. We apologize about any inconvenience that this situation may have caused you. Usually when customers have their vehicles dropped off, their tow company parks the vehicle on our lot and leaves their information. Unfortunately this didn't happened and we had to search the entire lot/and off lot to find the vehicle. We wanted to make sure to keep you in the loop about everything that was going on. If it's okay with you, we would like to discuss this further and make sure to leave you feeling completely satisfy with our services. Please call our service manager, Charles Braunlich at 443-636-2306 to further assist you.

Mar 10, 2021 -

marmstrong534 responded

I understand that, However i have an issue with whoever had the key had contact with the guy who tow my car. Which i was told was a sales person. To me look like he/ she would have asked and where are you parking the car or even tell the guy who tow my car where he would like it to be parked.

March 09, 2021

My service on my oil being changed I feel as though it was rushed, because I had no lights on my dash. So they felted as though, they could just brush my vehicle off. & not taking the initiative to actual More

by STEFENIE_FORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Mathes
Mar 10, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Ms. Ford, Thank you for your business. We apologize you felt this way and would like to make thing better. Please contact our service manager Charles Braunlich, 443-636-2306 to further discuss your concerns.

March 09, 2021

The team offers excellent customer service, they were fast and efficient. I was in and out with no problems and able to get to work on time. 🙂 More

by M.REGINA2520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lonas
Mar 10, 2021 -

Antwerpen Chrysler Jeep Dodge Ram responded

Thank you for allowing us to serve you

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