Antwerpen Chrysler Jeep Dodge Ram

Cherekee jeep Mr. Green was very helpful with the information he gave which helped be to decide to trade in my BMW for a Jeep Cherekee. He was very polite and pres Mr. Green was very helpful with the information he gave which helped be to decide to trade in my BMW for a Jeep Cherekee. He was very polite and presented me with a vehicle that had the things I desired to be in my vehicle. More

Willing to negotiate Very friendly, professional, willing to negotiate to get the best deal for their customers. Helped find the car I wanted that was within my budget wit Very friendly, professional, willing to negotiate to get the best deal for their customers. Helped find the car I wanted that was within my budget without pushing or hassling. More

Good Pricing I shopped for a year for a Wrangler and got the best price at this dealership. My salesman was polite and patient with me, I had my 3 yr old son with I shopped for a year for a Wrangler and got the best price at this dealership. My salesman was polite and patient with me, I had my 3 yr old son with me and there was a nice play room to keep him occupied. Mr. Green texted me as soon as the vehicle I was interested in was on the lot and it was waiting for me when I arrived. He has followed up several times with me since I purchased my Wrangler. I feel that I could have gotten a better price on my trade and that the financing could have been explained better. Other than that, I really couldn't beat the price and I love my Wrangler!! More

Worst service ever I give no star. Apparently Jack service department knows how to say No. Made an appointment a week ago and took the car in for service. Since I drop I give no star. Apparently Jack service department knows how to say No. Made an appointment a week ago and took the car in for service. Since I dropped the car off, the car sat in the parking lot all day from 8:10am until 4:50pm. The lame excuse we’re busy and could not get your car. Honestly, I wonder how many other cars that were brought in for service that day they did not get too? I took the car back in the next day at 7:30AM, this time I waited at the dealership. I went back to the service bay at 9AM to see if they pulled my car in, and my car was not there. When I went back to look at 9:30AM the car was still not in the Bay. I went to the service desk at 9:30 to find out why the car was not being looked at and I was told that they could not recreate the Brake Problem. I offered to wait and asked for them to do a longer test drive to heat up the brakes. I was told that they were backed up and could not spend any more time. So if this is supposed to be great customer service experience, I wonder what a bad service experience is with Antwerpen. More

Very Professional I've had the pleasure of driving to over 260,000 miles attained on my 300 and much of this record is owed to the professional service at Antwerpen. H I've had the pleasure of driving to over 260,000 miles attained on my 300 and much of this record is owed to the professional service at Antwerpen. Having my car serviced here has always been a wonderful experience. The prompt service and care my service technician provided was unparalleled to places I've taken my vehicles in the past. Although "Jack says Yes", I credit a significant amount of gratitude to Mr. DiNovo. If you ever want your car handled by an absolute gem, ask for Steve DiNovo. Marcus T. More

Dissapointing Service I wanted to pass along my disappointing service today at Antwerpen Jeep. I called and arranged an oil change and tire rotation for my 2014 Jeep Chero I wanted to pass along my disappointing service today at Antwerpen Jeep. I called and arranged an oil change and tire rotation for my 2014 Jeep Cherokee Limited for the following Saturday. Upon arrival at my scheduled time, only one service advisor was available (Joe Sacco). He was helping another customer, but relayed that “we are running behind today”. When Mr. Sacco was able to check me in, your Service Manager (Charles Braunlich) came in and was working on a nearby computer. I inquired with both of them how long my scheduled service would take, as I was concerned about the prior statement regarding “serving being behind”. Both gentleman advised my vehicle would be completed by 1pm. I checked several times with them to verify this was a realistic time change. Disappointed that my scheduled service time was running late, I still decided to wait and had lunch at the local diner. I returned to the service area at 12:25pm. Although I saw both Mr. Sacco and Mr. Braunlich over the next 35 minutes as they walked in and out of their office area, they never acknowledged me to provide a status update on my vehicle. As a result, I decided to inquire with them at the 1pm time frame. When I walked into their office area, Mr. Sacco was helping another customer and Mr. Braunlich was again on his computer. As Mr. Sacco walked out with his customer, he never provided along any updates on my vehicle as he walked by me. Mr. Braunlich then stood up and proceeded to help a women who just walked into the service office area. She was checking in for an oil change. A few minutes later, Mr. Baunlich then asked if I was also checking in for service. Surprised, I replied – “No, I am checking on a status of my 11am oil change”. Mr. Baunlich advised he would check on it and provide me an update. I then walked out to the waiting area. During that time another individual from Antwerpen (Bill Pratt) asked how I was doing and if he could check on anything. I advised him of my dilemma and proceeded to check on my vehicle’s status. A few minutes later, he came back and advised that Mr. Braunlich would be coming out to speak with me. Out of all my disappointment, I must recognize Mr. Pratt for his superior customer service. Around 1:20pm, Mr. Braunlich came out to advise – “your car is next and they should be driving it in the service bay now”. At that point I was extremely disappointed that my 11am schedule time, the 1pm late time, or not a simple “I am sorry” was acknowledged or stated. I voiced my displeasure and waited until 2pm for the car to be completed. After the service was completed, I appreciated Mr. Braunlich not charging me for the tire rotation (my oil change was free based upon a sales program). However, he never apologized for the lateness or relayed to me a “simple sorry”. I let Mr. Braunlich know of my displeasure and that Antwerpen unfortunately lost both a future service customer and a new sale when my lease expires next year. I asked if he did not want to apologize to me, he certainly should relay it to my sales associate, Charles Green, who has lost a future sale due to his lack of any simple customer service. More

Antwerpen Loyalty I was always a Chevy or Ford customer. Back in 2003, loved the look of the Hyundai Sonata and decided to try something new - a great decision! I vis I was always a Chevy or Ford customer. Back in 2003, loved the look of the Hyundai Sonata and decided to try something new - a great decision! I visited Antwerpen on Route 40 and was pleasantly surprised by the non-pressured attitude of the sales people. The quality and cost my new Sonata was right in line of what I requested; and I still have my Sonata to this day. Then came the Tiburon in 2008; gave me the same satisfaction as the Sonata. Now I needed something a little larger but wanted to keep with the Antwerpen Dealership; this is what brought me to the first and last search at Antwerpen Jeep. My sales person, Charles Green, was extremely accommodating, courteous and very patient with me. He is a great asset to the Antwerpen family! Thank you, Charles, for making this a very pleasant experience on my first purchase of a Jeep! More

Professional and courteous The saleperson that I had was Charles Green. He was very professional and helpful in explaining eveything about the Jeep Renegade. He was helpful in n The saleperson that I had was Charles Green. He was very professional and helpful in explaining eveything about the Jeep Renegade. He was helpful in negotiating the sales price and the rebate options. He also assisted in some of the finance questions that I had. I thought Charles handled his part the sale very well. More

First Wrangler I had Charles Green as a sales rep and he was so patient and helpful throughout the entire car buying process. I would definitely give them my busines I had Charles Green as a sales rep and he was so patient and helpful throughout the entire car buying process. I would definitely give them my business again. More

2nd Times a Charm This is the second time that I have purchase a Jeep Grand Cherokee (2016) from Charles Green. I brought a 2014 from him a few years ago and just wante This is the second time that I have purchase a Jeep Grand Cherokee (2016) from Charles Green. I brought a 2014 from him a few years ago and just wanted an upgrade. I give Charles a 5/5 on service. He worked quickly to get me in the vehicle that I wanted. There was no press. I told him my budget and before I know it I was gone. 4/5 for Antwerpen's service on a hole. More