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Antwerpen Chrysler Jeep Dodge Ram

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.4
2,441 Reviews
Antwerpen Auto Group is one of the premier Group dealers of new Group and used Group vehicles in Baltimore, Washington, Silver Spring, Rockville. We carry the most complete selection of new Group and used Group vehicles available in Maryland. At Antwerpen Auto Group in Baltimore Maryland, we are your one stop shop for all your Group needs. At Antwerpen Auto Group, customer service is our number one priority. If you plan to buy a car, you will always find the lowest prices and the best service at Antwerpen Auto Group. No other Group dealership in Maryland sells more new Group and used Group vehicles and has more satisfied customers then Antwerpen Auto Group
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6440 Baltimore National Pike

Baltimore, MD

21228

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Showing 2,441 reviews

January 17, 2023

Overall no real complaints with the service provided other than their appointment scheduling system. What is the purpose of scheduling an appointment only to be told there is going to be a 5 hour wait? More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Shreve
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 17, 2023

When ever coming to this dealership I'm always treated with respect and dignity. I'm always pleased with the work performed on my vehicle and never have a complaint More

by Preacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Brown
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Jan 19, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 14, 2023

Was provided false information over the phone that created a two and a half hour wait when I arrived, terrible customer service! More

by Vicd122014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Shreve
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (410) 788-2973 so we can work towards a resolution.

Jan 19, 2023 -

Vicd122014 responded

No one came and got me when my vehicle was complete either. I had to keep asking. On top of providing false information over the phone that created a two and a half hour wait when I arrived, terrible customer service!

January 14, 2023

Everyone at this dealership was pleasant. The salesman was very patient and helpful. He made sure I got what I wanted and stayed within my budget. More

by BEAUTYISMATH
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Johnson, Ellie Onrubia
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Jan 19, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Antwerpen Chrysler Jeep Dodge Ram. We hope you have a great day!

January 13, 2023

Never ever again will I bring my vehicle to this establishment. Poor service. Never Again More

by LATASHAHULL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Shreve
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (410) 788-2973 to discuss this further.

January 12, 2023

In and out even when it’s busy and eta is giving to be on the longer side More

by derekrsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Shreve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Brown
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Jan 18, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

January 12, 2023

This dealer gives great service and the staff is very friendly! Always in and out in less than two hours. More

by Goddess Goode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Morse
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Jan 18, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

January 09, 2023

Not taking care of me just bought car haveing problems not given me good service More

by JJOHNSON3117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Lonas
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Jan 12, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please contact us at (410) 788-2973 so we can understand your situation better in order to try and turn your experience around. Thank you, Antwerpen Chrysler Jeep Dodge Ram

January 07, 2023

Look here I was not please with this service , I've bought my jeep from you all 5 years ago, and I had a bad experience then and now I had a problem with it after buying the Mopar protection plan and More

by Gerald Watson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Jones, Sean Lonas, Sean Lonas
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Jan 09, 2023 -

Antwerpen Chrysler Jeep Dodge Ram responded

Hi Gerald, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (410) 788-2973 to speak to our manager directly.

January 07, 2023

They seemed to do everything they Said they would. . and the price was very good. Everyone was very friendly and they took care with my truck. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Brown, Sean Lonas
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Jan 07, 2023 -

Bryan responded

Everything is correct and I was happy with my service.

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