Antwerpen Chrysler Jeep Dodge Ram

TICK FOR TACK PERHAPS! I TRANSFERRED FRM ANOTHER DEALERSHIP TO THIS ONE BECAUSE OF RELOCATING TO ANOTHER AREA. BRING MY VEHICLE IN FOR SERVICE THAT HAD BEEN A PART OF A PREV DIAGNOSIS THAT I PAID TO DEALERSHIP TO THIS ONE BECAUSE OF RELOCATING TO ANOTHER AREA. BRING MY VEHICLE IN FOR SERVICE THAT HAD BEEN A PART OF A PREV DIAGNOSIS THAT I PAID TO HVE DONE AND WAS TOLD THAT FEE WLD COME OFF OF THE SERVICE DONE WHN I DECIDED TO DO SO. I ALSO REC'D AN 10% ADDITIONAL DISCOUNT IN THE MAIL FRM THE SERV MGR IN THE MEANTIME. SERVICE PERSON WAS WRITING MY ORDER HE QUOTED ME A PRICE OF WHT THE WORK WLD COST, I THEN PRESENTED HIM W- MY ADDITIONAL 10% COUPON & WAS BLATENTLY TOLD NO I CLDNT USE IT! WE WENT WRD FOR WRD I THEN DECICED ILL JUST CALL THE GUY WHO'S NAME WAS ON THE DISCOUNT. CLLD HE THEN ADV OK WELL WE WILL MAKE SURE U GET THAT ADDITIONAL 10%. I THANKED HIM AND WENT ON W-MY WRK DAY THIS WAS 10AM. I GET A CALL FRM THE SERVICE GUY AFTER 5PM WHO SAYS TO ME YOUR VEHICLE IS READY OH & BTW YOUR QUOTE WENT UP AND ADDITIONAL $3 SNCE U SPOKE TO MR. ----, AND U ALSO HVE A LEAKING WATER PUMP WCH IS GNNA COST U AND ADDITIONAL $600 PLUS & UR LEAKING ANTIFREEZE. O_O MY RESPONSE WAS, BECAUSE I REQ TO USE MY 10% DISCOUNT MY QUOTE INCREASED & NOW I HVE A BUSTED HOSE IN ADDITION! I SD SIR I HVE A DRIVE WAY THT I PARK ON AND IVE NEV SEEN ANY LEAKS OF A FLUID ON THE GROUND, HE BLEW MY STAMEMENT OFF AND SD WELL WE HVE AN ESTIMATE WRITTEN UP FOR U HERE I RESPONDED IM ON MY WAY, HE ADV HE WLDNT BE THERE. I GET THER ABT 645-650 LITERALLY NO ONE WAS THER BUT THE CASHIER THAT I CLD TLK TOO. THEY DIDNT CLOSE MY HOOD, DIDNT CHANGE MY MILEAGE STICKER SO I CAN KNW WHN MY NEXT OIL CHANGE WAS DUE, NOR DID THEY GVE ME ANY ESTIMATED EXPLANATION OF THE IMPORTANCE OF THE $600 ISSUE THAT I SUDDENLY ACQUIRED. IM THE CONSUMER THAT TAKES CARE OF MY VEHICLE AND WILL STRUGGLE TO GET THE FUNDS TO MKE SURE WHATS ADV TO ME BY THE DEALER IS DONE. IM VERY INTUNED WHN SOMETHING IS WRONG W-MY VEHICLE AS WELL. I RIDE IN MY VEHICLE SILENT A LOT WHN IM IN THINKING MODE AND MY TRUCK IS QUIET MINUS THE NICE SOUND OF THE ROAR IN MY ENGINE. IM DRIVING THE DAY AFTER THE SERVICE, I HEAR THINGS KNOCKING FLUIDS GURGLING & SWISHING, WHICH I NEVER HEARD B 4, LET ME B CLEAR ON THAT. MY PREV ISSUES WERE WITH THE PINION SEAL FORE ARMS THINGS OF THAT NATURE. WITH ALL THIS BEING SAID, I DONT TRUST THIS DEALERSHIPS SERVICE DEPT. I DONT TRUST THE GUY WHO WROTE UP THE SERVICE AGREEMENT BECAUSE BASED UPON THE WAY HE SPOKE TO ME ON THE PHNE HE WAS PRETTY UPSET THAT I WENT AND CALLD ABT MY 10% COUPON OVER HIS HEAD. MY TRUCK IS BEING REPAIRED BY ANOTHER JEEP DEALERSHIP AS I TYPE. I ALSO HVE AND ADDITIONAL OIL CHANGE OWED TO FROM A PREV AGREEMENT I PURCHASED, U CAN HAVE IT. I WILL NEVER GIVE U MY BUSINESS AS LONG AS I OWN MY JEEP. THIS EXPERIENCE LEFT A VERY BAD TASTE IN MY MOUTH AND U MUST KNOW THERE ARE DEALERSHIPS THAT WILL TREAT FOLKS WAY BETTER THEN THIS, BECAUSE IM A DEALERSHIP MAINTENANCE KIND OF GIRL i DONT DO BUSINESS W-SIDE BAR MECHANIC SHOPS BECAUSE I WANT TO B ABLE TO TRUST THAT MY WRK IS CORRECT AND GUARANTEED. I DONT TRUST U FOLKS & CONGRATS U HVE JUST LOST A LOYAL CUSTOMER... More

my 2006 chrysler sebring needed electrical work. I was not expecting the problems i was having. i left the lot happy in my brand new chrysler 200. I am elated, Iam still in shock. I love the vechicle. not expecting the problems i was having. i left the lot happy in my brand new chrysler 200. I am elated, Iam still in shock. I love the vechicle. More

So far everything has been very good. The sales personnel were very friendly and helpful and went out of their way to make sure everything was as we wanted. personnel were very friendly and helpful and went out of their way to make sure everything was as we wanted. More

Had a good experience overall. Was a bit confused and disappointed that the Internet price included a bunch of rebates we did not qualify for, nor did we get a loyalty rebate. That's all. disappointed that the Internet price included a bunch of rebates we did not qualify for, nor did we get a loyalty rebate. That's all. More

I went to this dealer because I had purchased a mini van some years before from them. At that time, my experience was very good. This time however, the experience was not so good. I did purchase a jeep libe some years before from them. At that time, my experience was very good. This time however, the experience was not so good. I did purchase a jeep liberty but I came in three times. This was not entirely their fault. However, the second and third time I came in to take care of the final sale, I was asked for documentation that I could have brought with me if I had been informed of ahead of time. Then, I took the vehicle home for the night and returned the next day to sign paperwork. While I waited for the car to be cleaned for me, the employee that cleaned the car also stole something out of the car. When I confronted him about it he did admit it but gave a weak excuse for his actions. The dealership is fine itself however you are only as good as your employees. More

The staff was very professional, courteous and friendly. They were knowledgable and caring. I have recommended three people already and will contiue to do so. 5 STARS!! They were knowledgable and caring. I have recommended three people already and will contiue to do so. 5 STARS!! More

JACK SAYS......NO! I bought 4 cars from Antwerpen and JACK SAYS......NO! I bought 4 cars from Antwerpen and co-signed for 1 other one. Three of the cars I traded back to this dealership. The fourth c JACK SAYS......NO! I bought 4 cars from Antwerpen and co-signed for 1 other one. Three of the cars I traded back to this dealership. The fourth car I traded to Heritage Honda in Westminister MD., While at Heritage I was told to go back to Antwerpen and get a refund of the balance left on my warranty. No one had ever told me I could do that before. When I went back to Antwerpen I was told in the service dept I had to speak with a specific person. I did and he told me, had to get in touch with the warranty company and find out the forms to send to them. This was a contradiction of what I'd been told by Heritage so, when he finished speaking with me I went out to my car and called the warranty company and they told me the finance mgr would be the one to send in the forms. I got out of my car went into the Hyundai side of the lot and asked to speak with the finance mgr. She told me they would send in the forms, all I had to do was fax or bring in the statement from the bank showing the car would be paid off. Fine. I go to my car get in and drive up the street to the Wendy's. I got out of my car at Wendy's walk around the back of it and see this baseball size dent in it with scrapes and scratches. I don't even hesitate. Back to Antwerpen I go. I go to the desk and explain what happened of course I'm upset but trying not to disrepect anyone. The guy the commercial shows as Mr Giggles; says to me a customer could have done it another gentlemen the General Mgr. says they can't take responsibility for something they don't know if it happened on their lot or not. I had the car for a week. They likened what happened to my car as if I had parked on the parking lot of a supermarket. As you turn into drive way the sign says ANTWERPEN there is no other business there. It's not a strip mall. When they thought the dent and ping guy (I don't know what you call them) could fix the car they were going to do that as a courtesy they said. When he told them he couldn't do a quick fix I was immediately told;call your insurance company, we can't do anything for you, this is why you have insurance.My mouth flew open. I'm retired, I have a $500 deductible, (money I don't have). I've had the car for a week at least pay the deductible. This man says to me oh, that's what's bothering you. DO YA THINK? I have been up there four times, I left a note asking anyone named Antwerpen to call me so I could explain the situation and hopefully get some help. Nothing. So, now I will have to find a way to pay the deductible because I don't want a car I just bought to have anymore damage than it already has. So, when you go to any Antwerpen Dealership keep in mind, Jack says, Yes!.....for as long as he gets to take your money, and remember when you pull up that driveway with the Antwerpen sign, PARK AT YOUR OWN PERILE AND EXPENSE. Valderine Johnson. More

I went in to purchase a new car. I knew the make, model and type vehicle I wanted. Besides red, the color was not important. Since I value my time and have very little to spare, I must say I was very happ and type vehicle I wanted. Besides red, the color was not important. Since I value my time and have very little to spare, I must say I was very happy with the whole process. Staff was friendly, courteous and professional. But the most incredible part of the whole ordeal is I test drove the car, salesman obtained financing, car washed and fuel, and I drove off the lot in a little less than two hours. I don't recall the name of person obtaining financing, but, his pleasant sense of humor made the process even more delightful. Way to go guys!!! Keep up the good work. I've already sent two friends to this dealership...with more to come. More

My time at Antwerpen was first class service all the way. I visited the dealership for service on my old Jeep, Drove out of there with my NEW 2012 Jeep Liberty and I LOVE IT! Thanks to the Wonderful Mr. Char I visited the dealership for service on my old Jeep, Drove out of there with my NEW 2012 Jeep Liberty and I LOVE IT! Thanks to the Wonderful Mr. Charles Green.. He had faith in me getting in a new Jeep when I didn't even have faith in myself. HE is Truly a TOP Sales Man! I'm hooked for life at Antwerpen because of Charles. I had wanted a new jeep for quite some time. He took the time to ensure I got what I wanted and could afford. While Charles was back in forth with me and the Finance TEAM (his colleagues, Aaron Collins and Mr. Bill Pratt and the lovely young lady kept me company with small talk and much more! Antwerpen has a really good staff and a great idea to market their products.. Who could say no to a new car when you got them in the middle of the floor at the Service center!! GREAT IDEA! I must say! Kudos to Darlington as well- My Finance Manager and to the gentelman that test drove my old Jeep (sorry cannot remember his name) Their smiles and courtesy are to die for! But If I could name each person name by name I would... Antwerpen Baltimore has a POWER HOUSE for a team and A GREAT SELECTION OF AUTOMOBILE! Again, FIRST CLASS VIP Service! Kindly, Cynthia Cosby More

Charles and his colleagues, Glen and Mike, all provided excellent service. We really enjoyed buying a Jeep here due to the staff. Charles and his associates provided helpful information, good value for o excellent service. We really enjoyed buying a Jeep here due to the staff. Charles and his associates provided helpful information, good value for our trade in, and a good deal on the Jeep. More