Antwerpen Chrysler Jeep Dodge Ram

On or around Nov 21, 2013 I went in to Antwerpen Chrysler Jeep on Baltimore National Pike to upgrade my 2013 Jeep Cherokee 2x4 to a 2014 Cherokee 4x4. My sales rep for both cars was Mr. Charles Green. His Jeep on Baltimore National Pike to upgrade my 2013 Jeep Cherokee 2x4 to a 2014 Cherokee 4x4. My sales rep for both cars was Mr. Charles Green. His professionalism, patience and knowledge base of the product was exceptional. It was very clear to me that he was not willing to sell me a car just to make a deal, but ensured that I was completely satisfied with the new purchase before closing the deal. Although I had to pay just a little more for the new vehicle and my payments was slightly higher, both he and the sales manager made every effort to make sure the vehicle was affordable and still meet my upgrade specifications. This past Sunday, Dec 8, 2013 I got a chance to see just what the Jeep was made of during our first official snow/sleet/freezing rain event and I have to say the Jeep handles itself very well on the road. So, if you are in the market to purchase a new car, make sure you stop in to see Mr. Charles Green at Antwerpen Chrysler Jeep. He is a fine individual who will not sell you anything just to get a sale. He puts the customer first and tells you the truth and it's rare to find someone like that these days!!! Keep up the good work Charles! More

Great customer service, personable staff, great salesmanship, and accommodating practices made my car buying experience very pleasant and enjoyable. I'd definitely recommend Antwerpen Chrysler to p salesmanship, and accommodating practices made my car buying experience very pleasant and enjoyable. I'd definitely recommend Antwerpen Chrysler to prospective car buyers. More

To Whom It May Concern, Back in Dec To Whom It May Concern, Back in Dec 2012, I went on the internet to get information on new vehicles. Ms Carr was the sales Rep from To Whom It May Concern, Back in Dec 2012, I went on the internet to get information on new vehicles. Ms Carr was the sales Rep from ur dealership that called me back, set an appointment, assured me I would receive an excellent quality vehicle of my likings & with great team work, she sealed the deal! Ms Carr really listened to my concerns & placed me in a Jeep of my dreams. I am very satisfied with my Jeep & the service I received from Ms Carr. I would highly recommend anyone in need of a vehicle to Antwerpen & Ms Carr as a Sales Rep. Thank u Ms Carr for ur excellent service, friendly attitude & smile! More

my experience was OK with the dealership. I hope I have better experience with my new 300. The last one was a lots of problems. . better experience with my new 300. The last one was a lots of problems. . More

I went into the dealership to just price the Chrysler 300 (I had driven the sme model as a rental) the gentleman was so helpful I decided to buy! A wonderful experience. (I had driven the sme model as a rental) the gentleman was so helpful I decided to buy! A wonderful experience. More

I was here a few weeks back and had the most miserable sales experience of my life - not just car sales - any sales. Every single person I dealt with from the moment I walked in the door to the moment I l sales experience of my life - not just car sales - any sales. Every single person I dealt with from the moment I walked in the door to the moment I left the building was shady, lying, manipulative, RUDE, and just plain rotten to me. If I could give them all zeros on this scale, I would. I NEVER seek out rating websites after experiences in stores because usually I can shake off the experience after a couple hours. Yet, here I am almost three weeks after, and I felt the need to warn anybody who considers coming here that you will be treated like dirt from the moment you set eyes on the building. I feel like I have a guilty conscience after even CONSIDERING giving them my business. The best advice I can give you is go somewhere else - seriously, ANYWHERE else. Good luck. More

When I walked into Antwerpen Chrysler I was given a friendly greeting from Rose. I felt relaxed not pressured. Rose showed me the cars I was interested in. The test drive went well. Rose explained friendly greeting from Rose. I felt relaxed not pressured. Rose showed me the cars I was interested in. The test drive went well. Rose explained the features of the car and she was interested in what I wanted not just there to sell a car. I was impressed with 300S. I liked working the details out on the phone on price and terms. This saved me alot of time. I returned the next day pick up our new 300S. The staff was friendly and made my expierence a good one. I got all the features in the car I wanted. This made parting with our old car easier. We love our new 300S. Thanks Antwerpen. Michael Austin More

TICK FOR TACK PERHAPS! I TRANSFERRED FRM ANOTHER DEALERSHIP TO THIS ONE BECAUSE OF RELOCATING TO ANOTHER AREA. BRING MY VEHICLE IN FOR SERVICE THAT HAD BEEN A PART OF A PREV DIAGNOSIS THAT I PAID TO DEALERSHIP TO THIS ONE BECAUSE OF RELOCATING TO ANOTHER AREA. BRING MY VEHICLE IN FOR SERVICE THAT HAD BEEN A PART OF A PREV DIAGNOSIS THAT I PAID TO HVE DONE AND WAS TOLD THAT FEE WLD COME OFF OF THE SERVICE DONE WHN I DECIDED TO DO SO. I ALSO REC'D AN 10% ADDITIONAL DISCOUNT IN THE MAIL FRM THE SERV MGR IN THE MEANTIME. SERVICE PERSON WAS WRITING MY ORDER HE QUOTED ME A PRICE OF WHT THE WORK WLD COST, I THEN PRESENTED HIM W- MY ADDITIONAL 10% COUPON & WAS BLATENTLY TOLD NO I CLDNT USE IT! WE WENT WRD FOR WRD I THEN DECICED ILL JUST CALL THE GUY WHO'S NAME WAS ON THE DISCOUNT. CLLD HE THEN ADV OK WELL WE WILL MAKE SURE U GET THAT ADDITIONAL 10%. I THANKED HIM AND WENT ON W-MY WRK DAY THIS WAS 10AM. I GET A CALL FRM THE SERVICE GUY AFTER 5PM WHO SAYS TO ME YOUR VEHICLE IS READY OH & BTW YOUR QUOTE WENT UP AND ADDITIONAL $3 SNCE U SPOKE TO MR. ----, AND U ALSO HVE A LEAKING WATER PUMP WCH IS GNNA COST U AND ADDITIONAL $600 PLUS & UR LEAKING ANTIFREEZE. O_O MY RESPONSE WAS, BECAUSE I REQ TO USE MY 10% DISCOUNT MY QUOTE INCREASED & NOW I HVE A BUSTED HOSE IN ADDITION! I SD SIR I HVE A DRIVE WAY THT I PARK ON AND IVE NEV SEEN ANY LEAKS OF A FLUID ON THE GROUND, HE BLEW MY STAMEMENT OFF AND SD WELL WE HVE AN ESTIMATE WRITTEN UP FOR U HERE I RESPONDED IM ON MY WAY, HE ADV HE WLDNT BE THERE. I GET THER ABT 645-650 LITERALLY NO ONE WAS THER BUT THE CASHIER THAT I CLD TLK TOO. THEY DIDNT CLOSE MY HOOD, DIDNT CHANGE MY MILEAGE STICKER SO I CAN KNW WHN MY NEXT OIL CHANGE WAS DUE, NOR DID THEY GVE ME ANY ESTIMATED EXPLANATION OF THE IMPORTANCE OF THE $600 ISSUE THAT I SUDDENLY ACQUIRED. IM THE CONSUMER THAT TAKES CARE OF MY VEHICLE AND WILL STRUGGLE TO GET THE FUNDS TO MKE SURE WHATS ADV TO ME BY THE DEALER IS DONE. IM VERY INTUNED WHN SOMETHING IS WRONG W-MY VEHICLE AS WELL. I RIDE IN MY VEHICLE SILENT A LOT WHN IM IN THINKING MODE AND MY TRUCK IS QUIET MINUS THE NICE SOUND OF THE ROAR IN MY ENGINE. IM DRIVING THE DAY AFTER THE SERVICE, I HEAR THINGS KNOCKING FLUIDS GURGLING & SWISHING, WHICH I NEVER HEARD B 4, LET ME B CLEAR ON THAT. MY PREV ISSUES WERE WITH THE PINION SEAL FORE ARMS THINGS OF THAT NATURE. WITH ALL THIS BEING SAID, I DONT TRUST THIS DEALERSHIPS SERVICE DEPT. I DONT TRUST THE GUY WHO WROTE UP THE SERVICE AGREEMENT BECAUSE BASED UPON THE WAY HE SPOKE TO ME ON THE PHNE HE WAS PRETTY UPSET THAT I WENT AND CALLD ABT MY 10% COUPON OVER HIS HEAD. MY TRUCK IS BEING REPAIRED BY ANOTHER JEEP DEALERSHIP AS I TYPE. I ALSO HVE AND ADDITIONAL OIL CHANGE OWED TO FROM A PREV AGREEMENT I PURCHASED, U CAN HAVE IT. I WILL NEVER GIVE U MY BUSINESS AS LONG AS I OWN MY JEEP. THIS EXPERIENCE LEFT A VERY BAD TASTE IN MY MOUTH AND U MUST KNOW THERE ARE DEALERSHIPS THAT WILL TREAT FOLKS WAY BETTER THEN THIS, BECAUSE IM A DEALERSHIP MAINTENANCE KIND OF GIRL i DONT DO BUSINESS W-SIDE BAR MECHANIC SHOPS BECAUSE I WANT TO B ABLE TO TRUST THAT MY WRK IS CORRECT AND GUARANTEED. I DONT TRUST U FOLKS & CONGRATS U HVE JUST LOST A LOYAL CUSTOMER... More

my 2006 chrysler sebring needed electrical work. I was not expecting the problems i was having. i left the lot happy in my brand new chrysler 200. I am elated, Iam still in shock. I love the vechicle. not expecting the problems i was having. i left the lot happy in my brand new chrysler 200. I am elated, Iam still in shock. I love the vechicle. More

So far everything has been very good. The sales personnel were very friendly and helpful and went out of their way to make sure everything was as we wanted. personnel were very friendly and helpful and went out of their way to make sure everything was as we wanted. More