Antonino Acura

Poor Customer Service Rude Customer service manager Mike Fedikovich. Bring my 2001 Acura MDX for dinostic and charge me $119. After all it wasn't the part that they told m Rude Customer service manager Mike Fedikovich. Bring my 2001 Acura MDX for dinostic and charge me $119. After all it wasn't the part that they told m . I return and they said I'm sorry and they told me it was another one and it end up it wasn't that ether. Now I have spend $150 extra and my problem wasn't resolved. Left the truck for 2 day and now it cost me $575 more. Hope is this last part the right one because if it's not we are going to have a long talk. Jordan Knowles is real nice guy. He is the assistance manager. More

Great Place to Buy a Car Purchased a new TLX from Antonino Acura this weekend. I can't believe I am surprised to be writing that it was a great experience dealing with Antoni Purchased a new TLX from Antonino Acura this weekend. I can't believe I am surprised to be writing that it was a great experience dealing with Antonino Acura, but it truly was. I dealt with two people in sales - Ron Roman and Justin Fortier. Each was extremely helpful and gave what was the best answer for what my needs were. They each patiently explained various features and the price was excellent. Justin didn't end the transaction as soon as we paid - he stayed with us and showed my wife how the various and impressive technologies worked - he actually seemed to enjoy his job. Thanks Ron and Justin. I appears that great service is part of the culture at Antonino - I ordered a couple of accessories from parts and Skip was very helpful. Thanks Antonino providing such great service. More

Great job Jose and Tony My name is Anders Bogan. I am sorry that I left Acura. I spoke to Tony, he told me to come and I talked to Jose Bocachica and they both were very awes My name is Anders Bogan. I am sorry that I left Acura. I spoke to Tony, he told me to come and I talked to Jose Bocachica and they both were very awesome at getting me out of my Nissan and putting me back on the Acura RDX and I thank you very very much. Thank you Antonino Auto Group. More

A Pleasant Buying Experience Contacted The dealership online and received an email response within hours. Met with Chris who was covering for Justin. He showed me the cars I wante Contacted The dealership online and received an email response within hours. Met with Chris who was covering for Justin. He showed me the cars I wanted to see and took us out for a test drive. Chris was knowledgeable and with the help of Tony the Sales Manager and Mario the Finance Manager, we were able to put a satisfactory deal together. I took delivery the same day of a 2012 Acura MDX. So far so good. Thanks. More

costumer service is not good How you ask for money to hold a car n then sell it to somebody else? 8,000 down payment on a 13,000 dollar car? It makes no sense, I can buy the same How you ask for money to hold a car n then sell it to somebody else? 8,000 down payment on a 13,000 dollar car? It makes no sense, I can buy the same car for $8,000 on the street no strings attached. The reason we come to a dealer is because we don't have enough to buy it cash.. overall worst customer service ever. The sales associate was great the rest of the crew not so great. More

Straight Shooters I've been around the block a few times with sales people buying a car. Didn't want to spend an entire day or raise my blood pressure doing it this ti I've been around the block a few times with sales people buying a car. Didn't want to spend an entire day or raise my blood pressure doing it this time either. I did my research on the internet ahead of time and pretty much knew what I wanted. What I found at Antonino Acura was an extremely knowledgeable sales person who thoroughly knew Acura products. He spent all the time we needed answering every question, coaching us thru extended test drives and eventually offered us a no pressure, no nonsense, price on a new TLX . Then he and the GM went out of their way making it possible for us to take delivery on our new Acura while I arranged financing. I appreciate a straightforward, professional buying experience and found exactly that at Antonino Acura. Highly recommend. More

Excellent Came to Antonino Acura for a used Acura. They had a good selection and were able to meet my expectations on price and financing terms. Would definitel Came to Antonino Acura for a used Acura. They had a good selection and were able to meet my expectations on price and financing terms. Would definitely recommend them to anyone looking for a new or used Acura. More

Deceptive Business This dealership is a joke. The receptionist gives you false information. The service department rips you off. The manager is arrogant. This is a decep This dealership is a joke. The receptionist gives you false information. The service department rips you off. The manager is arrogant. This is a deceptive business and has very bad reputation. The minute you went inside the showroom and the service department, you will feel it. Never go there again. More

Worst Experience Ever This was the second time I was leasing an Acura (first time at Antonino) so I knew to expect superior service. However, this was not the case at all a This was the second time I was leasing an Acura (first time at Antonino) so I knew to expect superior service. However, this was not the case at all at Antonino. I had an uneasy feeling the second I walked in the door. Firstly, I had to walk through smoke from the salesmen who were not busy and were just standing by the entrance smoking. Then I had to sit around and listen to small talk until the sales manager was available. Salesman was nice enough but literally did nothing. Sales manager was as slippery as they come - deceptive, condescending and rude. Was promised a full tank of gas but when I went to leave three hours later, the car was still on empty. I had no time to wait for them to do it then, so I stopped on my way home. When I tried to start the car again, I found out that the battery died. During the test drive I was told not to turn off the car when we returned- but I already had at that point - because someone had left a light on in the car the night before and drained the battery. When I first got there I was told they had "inventory" only to find out that this was the only car left. Once again, I figured that while I sat there for three hours, someone was charging the battery. Obviously, that didn't happen either. To make matters worse, the sales manager gave me completely inaccurate information. After several call to management, I have yet to hear an apology or an attempt to make things right. Buying or leasing an Acura should be a pleasurable experience. Do yourself a favor and go anywhere but Antonino-they do not care about customer service at all. More

Looking for a good used car and found one on the internet at this dealer. Contacted the dealer on line and received a call from their internet sales representative,Liz, the next day who qualified my car pre at this dealer. Contacted the dealer on line and received a call from their internet sales representative,Liz, the next day who qualified my car preference and invited me in to test drive the model. My wife and I stopped by the next day and was met by Ryan the sales manager at the door who set us up with the sales consultant, Rod. Rod had all our information at his finger tips from my conversation with Liz the day before. Rod had us test drive the car and explained all its functions extremely well. He spent considerable time with us and provided a great deal on this car. As experienced car buyers, Rod was a pleasure to work with as he guided us through the buying process vs pushing us through as I have seen in some dealerships. Finance options were discussed with Sean their financial rep and he was able to close the deal with an excellent interest rate and extended coverage deal. The overall experience with this dealer was very positive, the sales consultants were all friendly, helpful and genuine. I would recommed this dealer to anyone interested in buying a car. More