Antonino Acura
Groton, CT
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Let me tell you how I got LEMONIZED by Antonio Acura. They don't honor 60 day warranty! They use semantics about language to stick you! Known Hidden defects underneath that you won't see in a test They don't honor 60 day warranty! They use semantics about language to stick you! Known Hidden defects underneath that you won't see in a test ride. They give you an inspection certificate that shows all the areas that they inspected giving you a false sense of security. Upon inspection for registration, I was informed of problems with struts and shocks and other items that would cost me thousands. They did nothing, and would do nothing... They used semantic language like the warranty covers "only safety items", yet the actual warranty language says "mechanically sound". Shady. Prepared to be deceived, and LEMONIZED STAY AWAY More
Best group of people you can ask for to help you in buying a car. Tony and Amanda are awesome and will go out of their way to help you get a great deal! Stephanie is an amazing sales person and was ver buying a car. Tony and Amanda are awesome and will go out of their way to help you get a great deal! Stephanie is an amazing sales person and was very knowledgeable at every point of buying, to include her knowledgeof every car on the lot. She went way out of her way to help us and made us feel very comfortable in every decision we made. This dealership will always be my first stop in any car buying endeavors. More
My wife lost her vehicle in a flood last year. Sale Executive Stephanie was a great help in finding a vehicle for my wife during the chip shortage. She really went above and beyond to help get my Sale Executive Stephanie was a great help in finding a vehicle for my wife during the chip shortage. She really went above and beyond to help get my wife what she wanted. Thanks to everyone at Antonino Acura. More
We purchased a pickup a number of years ago from this dealership. Hoping for a similarly satisfying experience, I walked onto the "used" lot at Antonino Acura dealership last week and was met quickly by dealership. Hoping for a similarly satisfying experience, I walked onto the "used" lot at Antonino Acura dealership last week and was met quickly by their friendly sales associate, James. This young man was pleasant, helpful and very attentive – not at all aggressive or pushy as one would expect of the stereotypical “used car salesman.” I picked out two vehicles, which James kindly allowed me to test drive. He invited my husband and I to come back and take our choice, the 2017 Jeep Grand Cherokee Trail Hawk, for several hours on a Saturday afternoon, which we did – clinching the sale in our minds, of course. After some weekend research and shopping around, we made our decision. I returned to Antonino the following Monday with my offer and plan of action to purchase the Trail Hawk. Tony, the very helpful sales manager, accepted my offer. The finance manager, Adam, was very information and knowledgeable about my financing and what was best for me regarding interest, and helped me select an extended warranty. At all times, James was there to kindly and politely answer all my questions. He even schooled me on how to operate all the toys and whistles – Special Thanks to YOU, James!!! This entire team went above and beyond my expectations and I am already recommending this excellent dealership to family and friends, and to anyone else who will listen. More
I tried to buy a new TLX here and was met with the worst experience. I was told on the phone that the car had several thousand miles on the odometer and was told a discount off the MSRP could be worked out. experience. I was told on the phone that the car had several thousand miles on the odometer and was told a discount off the MSRP could be worked out. I drove 2 hours to the dealership under the impression a negotiation could be had. Once I arrived the salesperson, Adam, would not negotiate whatsoever claiming that the car was "practically new". I was told two different stories about how the car had 3K miles on it between the person on the phone and Adam. I was lied to and manipulated to come to the dealership so I walked away. The same scenario happened at another dealership and they gave me a fantastic deal on the car so I am unsure why this dealership felt the need to lie and hardball me. More
James from Antonino Acura was an amazing salesperson. He made sure I got everything I needed in my lease for a 2022 Acura MDX. I shopped the deal around to multiple Acura dealerships but Antonino was the b made sure I got everything I needed in my lease for a 2022 Acura MDX. I shopped the deal around to multiple Acura dealerships but Antonino was the best deal by far and it was thanks to James and the sales manager, Tony, and the finance guy Adam. They are such kind wonderful people, I will always get my vehicles here. They are the best! More
I was enticed into the Acura dealership by an advertisement on TV. Although it was a little misleading, a super salesperson, Sarah Glas explained the difference between what was advertised and wh advertisement on TV. Although it was a little misleading, a super salesperson, Sarah Glas explained the difference between what was advertised and what I was really looking for, ie more expensive. She was incredibly knowledgeable about the car, I had a lot of questions! If you want a direct but not too pushy (as that is very annoying!), honest, pleasant salesperson, go to Sarah. I will get an Acura Tech model next year because it’s a great car, and I will look forward to buying it from Sarah. Overall I was impressed with this dealership. More
Experience was okay half & half. Customer service was good. But had my valve gasket fixed, had to wait an extra day cause the mechanic didn't put something on tight enough I guess. Then a month or so dow good. But had my valve gasket fixed, had to wait an extra day cause the mechanic didn't put something on tight enough I guess. Then a month or so down the road the same problem occured. So they really didn't fix anything properly. Then I brought it back & they told me I had to pay to have something else fixed before fixing what they messed up for free. I paid 400 for nothing. A few months ago or so still have the same problem. Was very disappointing to me.. Would have wrote a review sooner but couldnt figure out how. Will not be going back. More
An impeccable sales interaction. Justin, Tony, and Adam made my experience leasing a 2020 TLX seamless as possible. I highly recommend this dealership. Patrick C made my experience leasing a 2020 TLX seamless as possible. I highly recommend this dealership. Patrick C More