Antioch Chrysler Dodge Jeep RAM

Worse car dealer ever My husband and I went there to purchase a Dodge Ram. We were ready to spend $50,000 there. We have had Dodge trucks in the past, done are research and My husband and I went there to purchase a Dodge Ram. We were ready to spend $50,000 there. We have had Dodge trucks in the past, done are research and knew exactly what we wanted. Salesman told us thats not what we want and showed us a truck that wasn't even close to what we wanted, and was very adamant that was the truck we should buy. Even lied to us and told us what we wanted did not exist, after we had already looked it up online, and that dealer was suppose to have one thats why we went there! Very rude and not helpful at all. What a waste of time and very disappointing. What happened to the sales man trying to please the customer. My God you would think they would want the sale,it was like we were brothering them. More

Buyer Beware, Please beware!!!!!!! Treat your trade-In as a totally different deal, I got the blue book value before going in, trusted they would give a fair price. They only gave me 35 Treat your trade-In as a totally different deal, I got the blue book value before going in, trusted they would give a fair price. They only gave me 3500 and I saw for sale for 8900. What do think? Sure they have to make a profit but c'mon. I had kept the maintamce up and had put a lot of money into it to keep it that way. Was tired of hangling after hours so I didn't pay attention because of signing a thousand forms... Til I got home. Called the next day and was put on hold for 15 min. Said they call back...they didn't after several hours, then I Called back, then without even answering my question redirected and they said they had to do some work on it(wouldn't tell me what) Ok I knew I was getting the CON run around. It's such xxxxxxxx, as a other review I read they will lowball you big time on your trade-in!!!!!! They must think there getting away with it, I truly hope and pray someone see's this and is buyer beware big time. I will be writing Crysler also but probably won't do much good. God will handle it from here, Also I be Leary of other site reviews, a lot are way way to candy coated to actually believe...makes ya wonder!!!! More

Ran my credit report without my authorization This dealership have caused a crime. They ran my credit report without my authorization and later passing the blame between sales manager and financ This dealership have caused a crime. They ran my credit report without my authorization and later passing the blame between sales manager and finance manager. I went there to pay off the new car with my own finance pre-approved cheque from a national well established credit union which they accepted and sold me the new car. But before that, dealership needed by ssn and I strictly told them specifically I am not looking for fianance and do not want them to run my credit report. They said its for titling purpose and address verification. Later during the closing, the finance manager shows my credit report/score they pulled out against my will and without my authorization. More

great help from a great group of people i just brought a 2015 dart and am very pleased with the price an the way the group worked to get me quilifiyed my sales person sean was there al i just brought a 2015 dart and am very pleased with the price an the way the group worked to get me quilifiyed my sales person sean was there all the way to help when it came to the finance nick was there with great help to finialize the sale i cant say more for all they did an recommend them to anyone that needs a new or used car thanks again to all the crew More

New managment problems Sep-2014 Although I had excellent experience of buying 10 new cars in past 4 years from this Antioch dealer, I will no longer purchase from them nor recommend Although I had excellent experience of buying 10 new cars in past 4 years from this Antioch dealer, I will no longer purchase from them nor recommend them. I struck a deal for my next car (a Hellcat) months before the car were available to order: MSRP and I would be ordering the first car allotted to them. On the first day the car was available to order I was told that management already used up that allotment. But I was welcome to place an order for the next allotment they received. Plus I would not be guaranteed MSRP but would have to agree to paying a market adder. This never happened with the old management that was happy making profit from my 2 or 3 new cars each year. Other than managment, these are a nice group of people to work with that I consider friends. Hope to find the same at my new Dodge/Jeep dealership. 9/17/14. More

James Hutchings Would like to thank Bob Swanson for fixing me up with my brand new Dart. Could not have got it without him. Only 1 problem was price given for trade i Would like to thank Bob Swanson for fixing me up with my brand new Dart. Could not have got it without him. Only 1 problem was price given for trade in but I would do it again!! Thank you Antioch Chrysler More

They did everything I didn't want them to do They lowballed my trade in by $3200. I was told my car was red and red does not sell... Very comical. They gave me their "bottom line" $500 below invo They lowballed my trade in by $3200. I was told my car was red and red does not sell... Very comical. They gave me their "bottom line" $500 below invoice price for a car at ANOTHER" dealer. Considering they gave me the other dealers Internet price and the salesman told me they did not contact the other dealer yet nor have they saw the invoice. I told Kevin I was unwilling to take a 7 yr loan. The numbers he brought back was $80 over my max payment and at 7yrs loan so they added another year. For his $80 over my payment request we went 76 mos on a loaded up Summit Grand Cherokee at Kunes not the Antioch Dodge Limited that was built with Overland options they were going to dealer trade for. They made every attempt to keep my equity in their pocket and up sell me more financing. Essentially I was told they aren't dealing on the Grand Cherokees and they wouldn't be able to sell my trade in. Which was very well kept and maintained. In the end it totally worked out for us as consumers. I guess Kevin and his sales manager / co-owner aren't use to dealing with educated buyers. But Im glad we didn't buy that Limited. We LOVE our Summit!! Buyer beware and alert of their nonsense. More

Excellent experience! We drove from Wisconsin because their service over the phone was beyond amazing. They were all patient and willing to negotiate price. We will go the We drove from Wisconsin because their service over the phone was beyond amazing. They were all patient and willing to negotiate price. We will go there for our next vehicle. More

Buyer Beware! Really disappointing. Wish I would have read these reviews prior to agreeing to buy a car from this dealership. Constantly changing the deal in their Really disappointing. Wish I would have read these reviews prior to agreeing to buy a car from this dealership. Constantly changing the deal in their favor after the deal was struck, bad math, always blaming the invisible "boss man" for everything that they failed to come through on, wasting our time trying to convince us to rate them highly with Chrysler despite the poor customer service, etc. The worst dealership I have dealt with in my 30 + years buying cars. More

Overall experience was good. Sales consultant was very knowledgeable of the vehicle I purchased answering all questions and concerns I had. I visited three other dealerships in search of a jeep and I cho knowledgeable of the vehicle I purchased answering all questions and concerns I had. I visited three other dealerships in search of a jeep and I chose this one due to the friendliness and comfortable atmosphere that I felt. Would recommend to others looking to buy a vehicle. More