Antioch Chrysler Dodge Jeep RAM

Outstanding service, Service department was outstanding. Johnny Andrade was the person I spoke with. He was kind, took care of my vehicle so fast it was awesome. Service department was outstanding. Johnny Andrade was the person I spoke with. He was kind, took care of my vehicle so fast it was awesome. More

absolutely great My experience was awesome DJ took care of me new I wanted to get out quickly and was the best, He got me in and took care of what was needed, and got My experience was awesome DJ took care of me new I wanted to get out quickly and was the best, He got me in and took care of what was needed, and got me out faster then he thought it would take. Glad I bought my 300 there and very happy going there for service. Thanks I appreciate it. More

Outstanding service Service department is slways top notch. Appointment times are kept and guys that check you in are always helpful and patient. Trchs keep car clean. Service department is slways top notch. Appointment times are kept and guys that check you in are always helpful and patient. Trchs keep car clean. More

2017 Wrangler unlimited Great customer service in sales and office staff.This is the second vehicle bought here and another for my son.Fair negotiating and did not hide anyth Great customer service in sales and office staff.This is the second vehicle bought here and another for my son.Fair negotiating and did not hide anything.I always feel like a get a good deal.Everyone leaves happy.I understand dealerships have to make money too.These people went out of their way to make sure I got the vehicle I wanted at a fair price. More

Purchased a Jeep After a long day of trying to car shop with another dealership, we left without purchasing and not in the best mood - happened to stop into Antioch Je After a long day of trying to car shop with another dealership, we left without purchasing and not in the best mood - happened to stop into Antioch Jeep dealership on our way home. Wish we have went there in the beginning - they were friendly, knowledgeable and quick!! Our sales person Bree was amazing, made us feel super relaxed and she was super informative. The finance guy was very nice as well. Not pushy at all like some dealerships. My husband and I left with a car we love - plan on referring friends and family to them in the future. More

Blackmailed I took our Grand Caravan in for what I knew would be a lot of warranty service. As I suspected, there was a laundry list of items. Of course our "Life I took our Grand Caravan in for what I knew would be a lot of warranty service. As I suspected, there was a laundry list of items. Of course our "Lifetime warranty" wasn't as good as it was made out to be when we purchased the car. I agreed to have most of the work done, and asked if I could drop the car off on Thursday of the same week because I couldn't go without out a second vehicle all week. They told me I had to leave it that day or pay an exorbitant fee for the vehicle inspection. They then lied and told me that all of the parts needed were in stock and it would only take 1 day. The next day came with a call that informed me that they didn't have the parts and they didn't know when I would have my car back. They will never see my business again, either on the sales floor or the service department. More

Lacks Integrity: Recommends Costly Service Not Needed I brought my Town & Country in for an oil change. They said they'd do a multipoint inspection while they were at it. I said "fine," though I really I brought my Town & Country in for an oil change. They said they'd do a multipoint inspection while they were at it. I said "fine," though I really only wanted a quick full-synthetic oil change. The Service Advisor came out and presented me with a diagnosis of heavy carbon build up that would require a $189 cleaning. Right. I said "no." Then I thought about his recommendation and challenged the Service Advisor and the technician. My engine is only fuel injected, not direct-injected, not turbo charged. I only use Top Tier fuel. I knew the SA was fishing for easy profit at my expense. I asked them to show me the "heavy carbon build-up." They could not. After much pressing, the SA admitted his recommendation was based on mileage and not on any actual carbon build-up. But they would have gladly taken my $189. I chose this dealership with hopes of building a lasting service relationship built on trust. I maintain my vehicles very well and am willing to pay for quality maintenance often ahead of what is normally called for. I'm not cheap, just educated and smart with my money. This SA (and by extension, the dealership) damaged my trust in his ability to conduct business honestly. I now will approach this dealership much more cautiously. I'd like to avoid the dealership altogether, but my thought is they are par for the course, and going to another dealership will just force me to relive this embarrassment with different players. These days, this is just how dealerships conduct business, putting service writers on commission and giving them heavy sales targets to reach. In a lot of ways, the SA is probably just as much a victim as I could have been. This crap starts at the top, with the Antioch Dodge dealership ownership and management. Shameful xxxxxxxx. Here's a novel idea: pay your SA's and techs a decent, living wage, and treat your customers with integrity. More

Great place to buy a car Bree and John were great to work with bought a new jeep there yesterday would highly recommend them drove one hour to get there after leaving two deal Bree and John were great to work with bought a new jeep there yesterday would highly recommend them drove one hour to get there after leaving two dealerships around my house. More

Fantastic Bree was very professional and courteous. She's was extremely helpful and understanding when I explained what I was looking for and worked really har Bree was very professional and courteous. She's was extremely helpful and understanding when I explained what I was looking for and worked really hard to get me the car I wanted while working with my somewhat low budget. Overall she's just very friendly and extremely knowledgeable about the cars there. She was able to answer any questions or concerns I had about Jeep Renegades which is something the other jeep dealerships lacked when I went. The financial managers were fantastic as well and very patient considering the dealership was closed by the time I left. More