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Antioch Chrysler Dodge Jeep RAM
Antioch, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Worst Service Department I bought my vehicle in Dodge Schaumburg originally and loved them but then moved to Fox Lake. I wanted to keep getting my oil changes from the dealer I bought my vehicle in Dodge Schaumburg originally and loved them but then moved to Fox Lake. I wanted to keep getting my oil changes from the dealer so I started taking it to Gurnee and they were fine at first but then they changed staff and I was waiting close to 1 1/2 hrs for an oil change. I figured I'd give this place a chance and I expressed my concern with time when I spoke with the service guy on the phone and he assured me they had an appointment for me at a certain time. I went for my oil change and I was right on time but after 2 hrs of waiting I went to ask about the progress of the oil change. They said they hadn't even started on my car yet because it was first come first serve. Now why in the world did the service person on the phone act like he was writing down an appointment when I spoke with him is beyond me even after expressing my disgust with Gurnee not honoring their appointments lately. I ended up leaving because I had to pick up my daughter at daycare, Never ever will I come here again and nor will I recommend it to anyone. More
they will scam you We were shown a "carfax" report that stated the car we purchased was perfectly fine. Shocked when we traded the vehicle in to find out it was in a FRO We were shown a "carfax" report that stated the car we purchased was perfectly fine. Shocked when we traded the vehicle in to find out it was in a FRONT and REAR collision! The use this "credit building" program as a way to lure in those with less than perfect credit only to dumpvehiclest that they can get rid of. The weekend after we bought the car, we had it back there to fix a piece of molding the came loose and the hodge podged something to keep it together temporary. They care ONLY about the sale. More
Very dishonest and unprofessional Do NOT go to that place. Very dishonest unprofessional pushy staff. They would promise the best deal and once you got there, everything changes on 18 Do NOT go to that place. Very dishonest unprofessional pushy staff. They would promise the best deal and once you got there, everything changes on 180 degrees. One more thing, couple of months ago the rating of that dealership on google was 1.5 stars out of 5, now it is 4.5 out of 5. They just write fake positive feedbacks to attract customers, don't buy it More
Worse car dealer ever My husband and I went there to purchase a Dodge Ram. We were ready to spend $50,000 there. We have had Dodge trucks in the past, done are research and My husband and I went there to purchase a Dodge Ram. We were ready to spend $50,000 there. We have had Dodge trucks in the past, done are research and knew exactly what we wanted. Salesman told us thats not what we want and showed us a truck that wasn't even close to what we wanted, and was very adamant that was the truck we should buy. Even lied to us and told us what we wanted did not exist, after we had already looked it up online, and that dealer was suppose to have one thats why we went there! Very rude and not helpful at all. What a waste of time and very disappointing. What happened to the sales man trying to please the customer. My God you would think they would want the sale,it was like we were brothering them. More
Buyer Beware, Please beware!!!!!!! Treat your trade-In as a totally different deal, I got the blue book value before going in, trusted they would give a fair price. They only gave me 35 Treat your trade-In as a totally different deal, I got the blue book value before going in, trusted they would give a fair price. They only gave me 3500 and I saw for sale for 8900. What do think? Sure they have to make a profit but c'mon. I had kept the maintamce up and had put a lot of money into it to keep it that way. Was tired of hangling after hours so I didn't pay attention because of signing a thousand forms... Til I got home. Called the next day and was put on hold for 15 min. Said they call back...they didn't after several hours, then I Called back, then without even answering my question redirected and they said they had to do some work on it(wouldn't tell me what) Ok I knew I was getting the CON run around. It's such xxxxxxxx, as a other review I read they will lowball you big time on your trade-in!!!!!! They must think there getting away with it, I truly hope and pray someone see's this and is buyer beware big time. I will be writing Crysler also but probably won't do much good. God will handle it from here, Also I be Leary of other site reviews, a lot are way way to candy coated to actually believe...makes ya wonder!!!! More
Ran my credit report without my authorization This dealership have caused a crime. They ran my credit report without my authorization and later passing the blame between sales manager and financ This dealership have caused a crime. They ran my credit report without my authorization and later passing the blame between sales manager and finance manager. I went there to pay off the new car with my own finance pre-approved cheque from a national well established credit union which they accepted and sold me the new car. But before that, dealership needed by ssn and I strictly told them specifically I am not looking for fianance and do not want them to run my credit report. They said its for titling purpose and address verification. Later during the closing, the finance manager shows my credit report/score they pulled out against my will and without my authorization. More
great help from a great group of people i just brought a 2015 dart and am very pleased with the price an the way the group worked to get me quilifiyed my sales person sean was there al i just brought a 2015 dart and am very pleased with the price an the way the group worked to get me quilifiyed my sales person sean was there all the way to help when it came to the finance nick was there with great help to finialize the sale i cant say more for all they did an recommend them to anyone that needs a new or used car thanks again to all the crew More
New managment problems Sep-2014 Although I had excellent experience of buying 10 new cars in past 4 years from this Antioch dealer, I will no longer purchase from them nor recommend Although I had excellent experience of buying 10 new cars in past 4 years from this Antioch dealer, I will no longer purchase from them nor recommend them. I struck a deal for my next car (a Hellcat) months before the car were available to order: MSRP and I would be ordering the first car allotted to them. On the first day the car was available to order I was told that management already used up that allotment. But I was welcome to place an order for the next allotment they received. Plus I would not be guaranteed MSRP but would have to agree to paying a market adder. This never happened with the old management that was happy making profit from my 2 or 3 new cars each year. Other than managment, these are a nice group of people to work with that I consider friends. Hope to find the same at my new Dodge/Jeep dealership. 9/17/14. More
James Hutchings Would like to thank Bob Swanson for fixing me up with my brand new Dart. Could not have got it without him. Only 1 problem was price given for trade i Would like to thank Bob Swanson for fixing me up with my brand new Dart. Could not have got it without him. Only 1 problem was price given for trade in but I would do it again!! Thank you Antioch Chrysler More
They did everything I didn't want them to do They lowballed my trade in by $3200. I was told my car was red and red does not sell... Very comical. They gave me their "bottom line" $500 below invo They lowballed my trade in by $3200. I was told my car was red and red does not sell... Very comical. They gave me their "bottom line" $500 below invoice price for a car at ANOTHER" dealer. Considering they gave me the other dealers Internet price and the salesman told me they did not contact the other dealer yet nor have they saw the invoice. I told Kevin I was unwilling to take a 7 yr loan. The numbers he brought back was $80 over my max payment and at 7yrs loan so they added another year. For his $80 over my payment request we went 76 mos on a loaded up Summit Grand Cherokee at Kunes not the Antioch Dodge Limited that was built with Overland options they were going to dealer trade for. They made every attempt to keep my equity in their pocket and up sell me more financing. Essentially I was told they aren't dealing on the Grand Cherokees and they wouldn't be able to sell my trade in. Which was very well kept and maintained. In the end it totally worked out for us as consumers. I guess Kevin and his sales manager / co-owner aren't use to dealing with educated buyers. But Im glad we didn't buy that Limited. We LOVE our Summit!! Buyer beware and alert of their nonsense. More