Antioch Chrysler Dodge Jeep RAM

Very disappointed in working with this dealership. We were misinformed on a recent purchase of when the car was actually put in service. This affected the new car warranty, Jeep Wave membership and We were misinformed on a recent purchase of when the car was actually put in service. This affected the new car warranty, Jeep Wave membership and Sirius/XM trial period. We asked numerous times prior to purchase for confirmation on the actual service date and would we receive the full new car 36 month/36K warranty. Repeatedly told 'Yes' you will get the full complete service. After purchase, we signed up for an extended Mopar warranty and found out car warranty has already started almost 7 months prior and only 28 months remained. Called dealership and salesperson back numerous times and have not received any resolution. Salesperon admitted that we were indeed told that the warranty would be the full 36 months/36K, as this is 'what he was told by his team' and said he would speak with management to see if they could provide a resolution. No resolution and they no longer return my calls/text. Also, car did not have owners manual when we picked it up and was promised an owners manual would be sent in the mail. It has now been almost three months and have not received the manual. Continue to check in with dealer and get no response. In addition, this car was purchased outright and we have numerous issues with getting the title and registration on the car due to misinformation and poor execution by the dealership. Bottom line, I would not recommend working with this dealership. Have purchased numerous cars in my lifetime (many Jeeps) and this was Not a good experience. More

Very Proessional service department. I would go back anytime for my truck needs. Thank you Antioch Ram!! I would go back anytime for my truck needs. Thank you Antioch Ram!! More

They were easy to work with. They worked with me to help me meet my goals to get the vehicle I wanted and make sure the lease I turned in was ok. They worked with me to help me meet my goals to get the vehicle I wanted and make sure the lease I turned in was ok. More

Service writer was great, however it took too many visits to hopefully resolve the problem. I feel that the problem and replacement of the power unit actually caused the failure and replacement of the main b to hopefully resolve the problem. I feel that the problem and replacement of the power unit actually caused the failure and replacement of the main battery. More

friendly staff diverse community and efficient worked diligently to meet customer needs would recommend to neighbors diligently to meet customer needs would recommend to neighbors More

Never disapoints always on top of there trade very profetional and kind always make sure that i am happy with there service. profetional and kind always make sure that i am happy with there service. More

Correctly diagnosed the problem and was able to quickly make the proper repair. Frank was up-front with the repair cost, which I appreciated very much. make the proper repair. Frank was up-front with the repair cost, which I appreciated very much. More

The service staff was very professional and extremely helpful in getting my car fixed quickly. helpful in getting my car fixed quickly. More

Had Transmission drain flush and replace filter. Repairs were not completed correctly. Gaskets were replaced and not replaced correctly causing leaks. Had to have a local repair shop finish the job. Repairs were not completed correctly. Gaskets were replaced and not replaced correctly causing leaks. Had to have a local repair shop finish the job. More

Great service- knowledgeable staff - nice clean facility - I would definitely recommend this dealership for servicing your vehicle - I would definitely recommend this dealership for servicing your vehicle More