Annapolis Nissan

Zeke never looked up from the desk or away from his computer. Just another customer. Needed warranty work explained the issues and was told there would be a diagnostic fee of over $250.00. It's warra computer. Just another customer. Needed warranty work explained the issues and was told there would be a diagnostic fee of over $250.00. It's warranty diagnostic. What gives. I paid for the Gold warranty and everything is covered. If there is a issue with coverage tell me. I can not recommend Sheehy Nissan for any service. They treat you as an irritant not a customer. They don't have to worry I see no reason to by again from them. More

I went in for a check engine light, they advised me of around $5,500 in repairs, which is fine, I have an old car that I do not believe that I will be keeping. I decided not to get the repairs, so I call around $5,500 in repairs, which is fine, I have an old car that I do not believe that I will be keeping. I decided not to get the repairs, so I called and let them know that I was going to pick my car up, they said that was fine. So i drove out there to get my car, I went into the service department and walked up to the counter. No one greeted me, much less acknowledged that I was even there. So, I said, "excuse me, I am here for my car". Finally Zeke looked up and said, "name". So I gave my name, he then told me to go around the corner to pay. So I walked around the corner, and the lady at the counter could not find my ticket, so she told me that I needed to go to the service counter. So, I returned to the service counter and informed Zeke that she did not have my ticket, so he again said "name". I gave him my name again and he said they did not know where my car was. I was then instructed to sit and wait. So I sat down in the waiting area, about 20 minutes later, Zeke came out and said that my car was ready. I went and paid the 100+ diagnostic fee and asked where my car was. The lady behind the counter said she did not know. So instead of going back to burden Zeke with another inconvienient "customer", I went to find my car. It was not out front so I had to walk back through the service department, and out the technician's door. It's a good thing Zeke did not care that someone was just walking around in the service department, or he may have offered to help me. I see my car in the back lot, tag in window and muddy paper mat in my floor, so I walked their trash to the trash can and drove off of the lot. This was my FINAL trip to this dealership, and I would not recommend anyone else going here for service. More

I am so mad that I am ready to picket in front of the store, First of all I was given a cash price of $13,100.00 out the door price for a 2011 versa that was basic. It only had power and a radio.No bells store, First of all I was given a cash price of $13,100.00 out the door price for a 2011 versa that was basic. It only had power and a radio.No bells no whistles. I was 1 day away from coming to sign and pick up my car when I was told it didnt include taxes and tags. I had spoken just the day before to a Shawn Ricker who insured that the above price was out the door cash....price... I spoke to The dealership in Glen Burnie that told me the Annapolis store would take advantage of me and boy were they correct. I would not trust a word these jerks have to say period!!! Jessie Hoover. More

This is a very good dealership I bought a Nissan frothier and they gave me a deal that I was willing to pay for. This is my 4th Nissan I bought I will keep on buying them. I had a problem with the paper work and they gave me a deal that I was willing to pay for. This is my 4th Nissan I bought I will keep on buying them. I had a problem with the paper work but they fixed it with no questions. They showed great deal of interest with the costumers and their satisfaction. I will be back for another Nissan from there dealership again. Thanks More

Explanation of Ratings: Customer Service 5/5: After Explanation of Ratings: Customer Service 5/5: After spending a day and a half being "jerked around" at other dealerships I just happened to drive pa Explanation of Ratings: Customer Service 5/5: After spending a day and a half being "jerked around" at other dealerships I just happened to drive past Sheehy Nissan, Annapolis. When I entered, I was immediately greeted by Shawn Olsen. He was friendly, kind, and worked hard to find the exact vehicle I was looking for. He did not try to push me into something which I was not interested. He presented himself well, explained the "Sheehy Difference", and was eager to help without being a pushy salesman. Quality of Work N/A: No work was performed by the service department during my visit Friendliness 5/5: I have already mentioned that Shawn was great, but in addition the rest of the staff at Sheehy was also outstanding. The sales manager also got involved because we had some difficulty finding the right vehicle in stock. He went out of his way to get a vehicle from another Nissan dealership brought over and inspected to be "certified used" at no cost to me. The Finance manager stayed after hours and got me an incredible interest rate that was lower than my credit union. All employees worked hard to get me the deal without complaint and while wearing a smile. Overall Experience 5/5: In the past 11 years I have purchased 12 vehicles. My experience at Sheehy was the best yet. I truly feel that I was the one that left with a good deal and not the other way around. So many times it seems that there is a battle between the dealership and the buyer. That was not the case with Sheehy Nissan, Annapolis. I highly recommend this dealership to anyone in the market for a new/used car. Price 5/5: Negotiation on price for my trade and purchase was absolutely painless. I did not have to deal with the constant back and forth with my salesman running to the manager. I was given more than KBB on my trade and was also given a deep discount off the advertised "internet price" of the used truck. Thanks again, I hope this review brings a new customer to Shawn Olsen and I hope they have as great of an experience as I had. Regards, Justin More

Wendi is an asset to this dealership. We had visited 3 previous Nissan dealerships and none of them took the time she took to thoroughly explain what "certified" meant as well as all the features of the c previous Nissan dealerships and none of them took the time she took to thoroughly explain what "certified" meant as well as all the features of the car we were looking at. She is extremely knowledgable about the different models and engines and we felt she was very honest. The men that we worked with through financing were polite enough, however we felt that they did not answer specific questions without having to be asked several times. We felt as though we were being played with, when it came to the numbers regarding the financing of the vehicle. In the end we were satisfied with the deal that we got from this dealership. More

I was very impressed with the professionalism and attentiveness of the sales team at NIssan Sheehy (Annapolis). As a customer I felt valued and Ted had a very easy, unconfrontational approach that m attentiveness of the sales team at NIssan Sheehy (Annapolis). As a customer I felt valued and Ted had a very easy, unconfrontational approach that made me want to stop looking and buy from their dealership. When it was time for financing, Jason was extremely helpful and took the time to walk me through the money aspect and showed me various payment options that I had not even considered. He was honest and forthright - the "used car salesman" persona does not exist here! Overall I was pleasantly surprised - car buying has never been this great! More

The best experience I ever had when buying a car. They kept my child busy so we could finish the deal (great idea to have a basketball hoop in the center). They even fed us while our new car was being det kept my child busy so we could finish the deal (great idea to have a basketball hoop in the center). They even fed us while our new car was being detailed!!! Great job! I love Nissan cars and I really like this dealer. I will be back! More