Annapolis Nissan

Here's the headline on the latest visit: they were about to provide poor service, but rallied and put together some great customer service. In the previous visits they have struggled. A real weak spot to provide poor service, but rallied and put together some great customer service. In the previous visits they have struggled. A real weak spot is arguably not very important--the "free" car washes that come with VIP club membership. They marketed this well and collected the money at the time of sales but about half the time they "can't" provide the car wash for whatever reason. During the week between Christmas 2011 and New Year's Day, probably a tough time to fully staff up, they said when I checked in that they couldn't wash the car as someone didn't come to work. I objected but they were more cranky than helpful--probably had been yelled at repeatedly that morning. I left my car there without resolution--the car needed more important routine service, and what was I to do? I picked up the DealerRater Card from the service desk countertop before I left, intending to complain about this (by the way, I had not heard of you and no one mentioned you there, but your "postcards" were prominently available). Yet, when I came back, the car had been washed, and washed well. They had called the sales operation across the street and gotten someone sent over to wash the cars--exactly the right fix for the occasion, which I very much appreciated. (Though it must be said, long-term, I don't know if they have reliably worked out this part of their operation--we'll see over time). Also, maybe more impressive, on this same visit I failed to ask for them when I dropped the car off to replace the wiper blade inserts. That afternoon, as I was about to leave with my car, I realized this, and went back in to ask to buy the inserts and do it myself at home. That's a pain, but my fault. Walt in Parts said, "Why don't I just do this for you, there's no one waiting here." It was about 10 to 5pm in a week when many people are off. He came out to my car in nasty weather, pulled off the wipers and put the inserts in for me. So, past experience notwithstanding, I received above and beyond service by two individuals in two separate parts of the operation, and that is worth noting. Thank you for this service, I hope the reviews are from trustworthy customers. More

I was very pleased with the attitude and approach of the people I dealt with. They were efficient, courteous and friendly without being pushy or aggressive. They cheerfully and willingly provided all inform people I dealt with. They were efficient, courteous and friendly without being pushy or aggressive. They cheerfully and willingly provided all information and answers to my questions objectively so I could make informed decisions regarding my options. I ended up buying a used car at a great price without any haggling, and received a fair value for my trade-in. More

KIM WAS VERY FRIENDLY AND PLEASANT. SHE WAS CONCERNED ABOUT MY VEHICLE SITUATION AND WAS NOT PUSHY WHICH MADE THE BUYING PROCESS NOT STRESSFUL. I WOULD RECOMMEND SHEEHY NISSAN AND KIM TO ANYONE WHO ASKS ABOUT MY VEHICLE SITUATION AND WAS NOT PUSHY WHICH MADE THE BUYING PROCESS NOT STRESSFUL. I WOULD RECOMMEND SHEEHY NISSAN AND KIM TO ANYONE WHO ASKS ABOUT MY VEHICLE. SATISFIED CUSTOMER More

When I visited Sheehy Nissan of Annapolis, I was really unsure of the model I wanted in terms of style, comfort and affordability. Anthony met my son and I in the lot, and was genuinely friendly and intere unsure of the model I wanted in terms of style, comfort and affordability. Anthony met my son and I in the lot, and was genuinely friendly and interested in my meeting my needs. He asked pertinent questions which helped to narrow my focus, and patiently explained different features and options. We sat in a few vehicles, and took two for a test drive. Throughout the sales process, Anthony proved to be very knowlegeable and helpful, but maintained a low-key approach -- I didn't have to contend with any overly aggressive or disengenuous sales pitches that I've experienced at other dealerships. Anthony made me comfortable in my decison-making and selection of a 2012 Altima 3.5 SR. When it came time to discuss price, Anthony and his manager, Allison, were open-minded and provided a very reasonable price without any haggling. Allison also outlined some of my financing options, which were thoroughly explained to me by the finance manager, Russell. This was great teamwork by Sheehy! I left the dealership with a deal that exceeded my expectations. I'll definitely recommend Sheehy of Annapolis to others. More

What a wonderful car purchasing experience I had working with Allison Hofmann and Richard Townes! In fact, EVERYONE was great at this dealership. No pressure, no bull _hit, no problems. I went back yeste with Allison Hofmann and Richard Townes! In fact, EVERYONE was great at this dealership. No pressure, no bull _hit, no problems. I went back yesterday for a small adjustment to my car, and everyone seemed genuinely happy to see me. I’m no stranger to car dealerships, as the Maxima I just purchased from Sheehy Nissan was my 19th new car purchase. Having said that, I will also say that this was the easiest new car purchase I’ve ever made, and the most fun! Because of the friendly and laid back atmosphere, I never had the feeling that I was just a number. I feel confident that my relationship with these great people, and the dealership will grow. More

Nissan needs to keep salesperson, Kim Stock! She is refreshingly honest. Kim sold my husband a 2009 Altima and then in the very same day sold me a 2011 Rogue. I was not actively looking to purchase a c refreshingly honest. Kim sold my husband a 2009 Altima and then in the very same day sold me a 2011 Rogue. I was not actively looking to purchase a car, however, after the experience my husband and I had earlier in the day with the purchase of his car, it made us consider the opprotunity to get us both into better vehciles! Kim was able to get me the best price possible for my trade in which was our major concern for my husband and I. She was not pushy and was very helpful! Kim even came back to Nissan that evening after getting off of work to help me get the sale of my car done (I really only wanted to deal w her since she had helped my husband and I sooo much that day)!! That was really impressive to us!! Russell was my finance guy at Nissan. He was AWESOME as well! He was able to beat my NFCU interest rate and was actively looking to help me find a cash back deal or someway to get my monthy payments down! I had signed the papers and left with my new car that night. The very next day I got a call from Russell stating he had found me an even better loan that could get my payments down even more! So i went back into the dealership signed new papers and was back out the door in 5 minutes with better monthly payments and more of my downpayment going to the principle of the car! I have NEVER in my life had such a GOOD experience at a car dealership!! THANK YOU NISSAN OF ANNAPOLIS! My husband and I will recommend this dealer to everyone we know! More

I first visited this dealer 3 weeks before I actually made my purchase. I had been the fourth dealer I went to at the time and from the first time I walked in it was a helpful, no-stress, no-pressure env made my purchase. I had been the fourth dealer I went to at the time and from the first time I walked in it was a helpful, no-stress, no-pressure environment. Jamie, my sales rep, was set on finding me exactly what I wanted and wouldn't accept selling me a car I wasn't completely satisfied with. On my first visit, I ended up passing on a great used Nissan "fully loaded" hybrid and came back the next week only to find it sold. Little did I know that, that any fully loaded hybrid is extremely rare. After kicking myself in the butt and dealing with high pressure dealerships that only wanted to sell me a car and didn't actually care what I wanted, I returned to Sheehy Nissan of Annapolis for the third time at 8 pm at night after receiving a call from Nate Pack, another sales manager. Jamie remembered me right as I came through the door and knew exactly what I was looking for. He narrowed my selection down to 2 great used Nissan Altimas and a new 2012 Nissan Altima. Long story short, because I am in the military, I got a better price on the new Altima than I did on the used. The manager Allison Hoffman, hooked me up with a custom leather interior package for $1500 and through in an XM receiver for free. This is after they already preinstalled a custom navigation system in the car, making a relatively common car, very unique, sporty, and technical. Once I finally found the car for me, then came the financing. Due to some bad decisions, a couple failed businesses, and undeserved collections, my credit was shot. They pulled my credit and gave me an initial quote of around $500 a month for 72 months. Russell, their new financing guy, brought me in and said that he'd work with my credit and that it wasn't actually that bad. (Its a 598-- thats pretty bad). After talking me into some essential warrenties, he estimated my payments to be around $530 with a 10% apr. For a 598, that was fantastic and given that I had been denied by both of my own banks I was ready to take it. However, He said that he would work to bring it as low as possible and to come back tomorrow. (By this time is was almost midnight, three hours past closing). I agreed, and drove my new car home. AFter work the next afternoon I returned, to hear that he could get me a 5.9% rate, but there was a collections out on my report keeping the bank from agreeing and the only way they would is if I resolved it. I tried for two hours to contact the company and colletions, but couldnt even get through. I put a dispute on my report and told Russell that was the best I could do. I left to grab some food and when I got back, he called me into his office and said he worked with the bank to drop the stipulation and give me the 5.9% apr! 5.9% with a 598, you have to be the best financial rep in the world to pull that off. I signed a few more papers, they put on my tags and I was sitting in my brand new 2012 Custom Altima Special Edition S class for $26000 at 5.9%. In simple words, I don't think I would ever by a car from another dealership and would recommend it to anyone looking to buy a new or used car, especially if they are in the military. No pressure, great service and great friendly people. 10/10 on every scale. -Yoshi More

We went to several dealerships and saw this one to be the best for us. So we stayed everyone was friendly and helpful. We have purchased 15 cars in our lives and this was the best experience we have had. best for us. So we stayed everyone was friendly and helpful. We have purchased 15 cars in our lives and this was the best experience we have had. More

Went there to price a new vehilcle which we ended up buying (2012 Altima 3.5SR). Everyone there was extremely friendly and helpful- including John the manager- in getting us what I considered a tremend buying (2012 Altima 3.5SR). Everyone there was extremely friendly and helpful- including John the manager- in getting us what I considered a tremendous deal. This car is loaded! we also sold our 2007 Toyota Rav4 Limited to them at a price we were very comfortable with. Thanks to Allison the finance paperwork was a breeze and we were out of there much sooner than usual in dealing with a finance dept. Before weleft Yanni took considerable time to explain many functions of the car especially the navigation and stereo system. Learning all the capabilities of this car is going to be an ongoing process. Everyone there invited us back anytime we need further help or explanation. A really tremendous car buying- and selling- experience. More

I have been taking my 1999 Maxima to Sheehy in Annapolis for 12 years. I would say overall I have been satisfied with the work, although recently the quality of the work has diminished. However, I was the for 12 years. I would say overall I have been satisfied with the work, although recently the quality of the work has diminished. However, I was there today (08/19/11), dealt with sally, and got new brake pads and rotors. I was in and out in about 90 minutes and I felt the price was reasonable. Overall, I would recommend this dealer's service department, but some visits the service is better than others. More