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958 Reviews of Annapolis Hyundai - Service Center
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January 08, 2014
I brought my Sonata in for recall work and regular maintenance without an appointment. Not only was the crew able to get the car in but they were able to get the car finished that day. The crew was ve maintenance without an appointment. Not only was the crew able to get the car in but they were able to get the car finished that day. The crew was very friendly and didn't care that I didn't call in advance. I was told that they could complete the work by the end of the day. I was called and given the status a couple hours after drop off and approximate time that it would be done and was contacted again when the car was ready. While I had the car in I stopped in to see some of the new models. I had my Sonata for 3 years and have really enjoyed the car but was curious about some of the new models and features. I asked about trade in value and got info on a couple of models of interest. This was during the cold "vortex" that was hitting the east coast but Chris Zook (sales guy) took me around outside to see different models even though I conveyed that I was just curious. I ended up getting an appraisal for my 2011 and Chris worked with George and Drew to come up with a favorable deal. There was no pressure and my wife and I ended up enjoying talking with Chris, George and Drew about many topics - nothing to do with getting me into the car today etc. etc. that you might expect with a typical dealership visit. Everyone we talked to was really down to earth and seem to genuinely enjoy meeting people. I ended up giving them a particular car/color/option choice later in the day after leaving and coming back to pick up my Sonata after the service was done. The car was immaculate and everything that was done was explained and documented. So even though the review started with a great service visit it turned into a great sales visit as well. I'll continue this review in the sales section since that was completed on a different day. More
by noshoken
Employees Worked With
chris zook, drew litherland, George Sparks
June 13, 2013
This has to be one of the best dealerships I ever worked with. I took my car to them after another dealership did over $4000 worth of damage to the engine while trying to fix it. Rick took control of the si with. I took my car to them after another dealership did over $4000 worth of damage to the engine while trying to fix it. Rick took control of the situation and quickly got the right people involved to get it repaired under warranty. Rick and his team went way above what I was anticipating and made sure that my car was %100 before I go it back. I would recommend this dealership to everyone!! More
by dchriesthotmailcom
November 08, 2012
Believe it or not,I look forward to bringing our 2012 Sonata in for routine maintenance. The service is excellent, the coffee is good, and the waiting area is always neat and welcoming. I enjoy looking u Sonata in for routine maintenance. The service is excellent, the coffee is good, and the waiting area is always neat and welcoming. I enjoy looking up George Sparks and hearing what is new in the Hyundai product line. My wife and I have owned many makes of cars in the past 40 years and Annapolis Hyundai is the top of three dealerships worth recommending. More
by 20Sonata12
Employees Worked With
George Sparks
November 07, 2012
The reason why I gave this high rating is because the Service Department is very efficient, friendly, and prompt in following up with service repairs or concerns. They also keep you informed through out Service Department is very efficient, friendly, and prompt in following up with service repairs or concerns. They also keep you informed through out the process. I was disappointed that the Sales Department did not inform me when purchaing the Elantra that it did not come with a Spare Tire. My daughter had a flat, but was lucky that she was near a Service Station to get it repaired. To me, this is a severe safety hazard that the Sales Department should be held accoutable for. Otherwise, I think this dealer and Service Department should be commended for their work and customer response More
by gemory52
Employees Worked With
George Sparks
November 06, 2012
Dealership's service department exhibits a commitment to customer satisfaction that other dealers and other businesses would do well to emulate. They have taken care of my car for several years and have al customer satisfaction that other dealers and other businesses would do well to emulate. They have taken care of my car for several years and have always done high quality work. More
by william.jeffers.79
Employees Worked With
william r jeffers
April 27, 2012
I brought my vehicle in for a warranty problem, the service manager after looking at the oil determined that my vehicle has been abused and would not be covered under warranty. I offered to bring in oi service manager after looking at the oil determined that my vehicle has been abused and would not be covered under warranty. I offered to bring in oil change receipts and proof of purchase for oil filters purchased and installed by me. He told me that would not be necessary.(he basically called me a liar. after removing my car from the dealership i took it to a master mechanic. we discovered that the reason the oil was sludged due to a head gasket leak which introduced antifreeze into the engine and caused the sludge and probably spun a bearing. when i asked them to diagnose the problem at the dealership the only thing i got was a bill for 132 dollars and was told i needed a new engine at a cost of 5000dollars for a used one or 7000dollars for a rebuilt one. no pressure testing was to determine what caused the problem , as a matter of fact no tests were done at all. worst service department i have ever dealt with More
by snoopy346
Employees Worked With
service manager
January 15, 2012
I was traveling with my family, and late on a Friday afternoon sufferead a breakdown near Annapolis Hyundai. Though it was very late in the afternoon, Mr. Adam Rue went out of his way to repair my car q afternoon sufferead a breakdown near Annapolis Hyundai. Though it was very late in the afternoon, Mr. Adam Rue went out of his way to repair my car quickly and at a very reasonable cost. I was on the road again much more quickly than I ever would have expected and was able to continue on to my home in Chincoteague, Virginia without further incident. Mr. Rue impressed me with his professionalism, and I was able to save the expense and inconvenience of an unexpected layover two hours away from home. Kudos to Mr. Rue and the staff at Annapolis Hyundai. More
by Hicoselman
Employees Worked With
adam rue
November 07, 2011
My son bought a certfied used Hyundai from this dealership 5 months ago (GREAT experience!!) He also bought the Platinum extended warranty at the same time. Yesterday he went to start his car and dealership 5 months ago (GREAT experience!!) He also bought the Platinum extended warranty at the same time. Yesterday he went to start his car and the battery was dead. He jumped it and it was fine the rest of the day but when he came out this morning it would not start again. We made an appointment with service to get the battery checked. When he arrived he spoke with Adam and Adam informed him that if it needed a new battery it would be $115 (discounted price under warranty). I had already checked and a new battery at the auto store was $100 so my son told Adam that if it was the battery he would not have them replace it (he is a young college student with not much money). Adam proceeded to tell him that of he had it tested and it was the battery that he would be charged $135 (for the "free" battery test) and that if he had it tested for anything else he would also be charged at least $135 and probably more if it was not covered under the warranty. My son then drove 30 minutes back home and I drove it to AutoZone who does a truly free battery and alternator test. Bothe the battery and the alternator tested fine so I guess i need to take the car back there myself and see if they will repair what is wrong under the warranty or if my son paid $1600 for a worthless warranty. Bottom line ... great if you are buying a car from them but avoid the service department at all costs!!! More
by bccweb
Employees Worked With
Adam Rew
