Annapolis Hyundai - Service Center

warranty service and oil change / 90K miles scheduling the appointment was very timely and I had to change at the last minute and Jacob Swaim made sure my request was accommodated. Jacob has alw scheduling the appointment was very timely and I had to change at the last minute and Jacob Swaim made sure my request was accommodated. Jacob has always been very professional, courteous and makes sure I am aware of everything involved in servicing my vehicle so there are no surprises. Great customer service and excellent staff. the shuttle service was also very accommodating. More

Oil change appt This was a simple appointment, but also included two recall notices. Everything was done professionally, with a friendly staff. We are not associated This was a simple appointment, but also included two recall notices. Everything was done professionally, with a friendly staff. We are not associated with any dealership or service center. I got a complimentary ride home, and pick up, once service was completed. This is our second Hyundai from your dealership. The quality of service was a key factor in our decision to get our second Hyundai. More

Top notch customer service! These guys know their stuff and get the job done right. Excellent service. Highly recommend to anyone in need of sales or service. Thanks guys! These guys know their stuff and get the job done right. Excellent service. Highly recommend to anyone in need of sales or service. Thanks guys! More

7500 mile checkup/tire repair I’ve never been one who used a dealership to service my vehicles. They were always overpriced, too busy, and indifferent. Not so at Annapolis Hyundai. I’ve never been one who used a dealership to service my vehicles. They were always overpriced, too busy, and indifferent. Not so at Annapolis Hyundai. I’ve bought two cars there, both Santa Fe Sports. The second of which I was’nt even in the market for, as my first was only three years old. We were there for a service call and wound up with a brand new upgraded vehicle. Amazingly, it cost us nothing out of pocket, and the payment was lower. I can tell you that has never happened to me before, and I doubt it will again. As for service, that’s the only place I take my car to, and have since I purchased the first. Everybody there is polite, friendly, and helpful, as well as professional. We had our car there on Monday for it’s 7500 mile checkup. The gentleman in service who took care of us, I believe his name is Jacob Swaim, is an example. He was, as always, easy to deal with, knowledgeable and friendly, making sure to explain what was being done, including a recall that we knew nothing about, explaining any costs, and having a slow tire leak fixed for us. I recognize that they are a business, and as such must make money, but I’ve never felt taken advantage of there, which I have elsewhere. I will continue to be a patron. More

Check engine light on - service encounter excellent Dropped auto in the evening, had it back by 2 the next day. Jacob fully explained the problem in a way I could understand. I totally trust the techs - Dropped auto in the evening, had it back by 2 the next day. Jacob fully explained the problem in a way I could understand. I totally trust the techs - with what i would call an "outside the box" approach - moving spark plugs around to determine the cause of the problem. More

Excellent customer service Provided excellent customer service during my routine service appointment for my Santa Fe. I waited for the vehicle and the overall experience was pr Provided excellent customer service during my routine service appointment for my Santa Fe. I waited for the vehicle and the overall experience was professional and timely. More