Annapolis Hyundai - Service Center

First service on my new Tucson Overall the service I received was good. Making the appointment was difficult. I called a few times, tried to schedule through the and ultimately had Overall the service I received was good. Making the appointment was difficult. I called a few times, tried to schedule through the and ultimately had to schedule the service through Bluelink. Drop off was quick and easy and was able to get a shuttle pick up after my class to pick up my car. The only reasons I can’t give a 5 star rating is because: 1 scheduling was a challenge 2 they didn’t vacuum my floor mats 3 they left an oil/grease finger prints on the inside of the drivers door 😕 More

Best service ever! Jacob leads the service team with his professionalism, knowledge, and outgoing personality. He always makes a task that most people dread a pleasant Jacob leads the service team with his professionalism, knowledge, and outgoing personality. He always makes a task that most people dread a pleasant experience. He gets you in and out in a timely manner while making helpful suggestions and educating you about your car and service so you can proactively take steps to keep your vehicle in top condition. This means a lot to me as I am very busy and depend on my vehicle for my livelihood. Good job Hyundai team! More

Friendly and professional The service was estimated at 2hrs. It's good to know up front how long you have to wait. HAVE A BLESS WEEKEND WITH YOUR FAMILY AND FRIENDS The service was estimated at 2hrs. It's good to know up front how long you have to wait. HAVE A BLESS WEEKEND WITH YOUR FAMILY AND FRIENDS More

Reprogramming my fob and making a new key to replace my los I called Annapolis Hyundai and spoke to Jacob in Service about my lost key and fob. He directed me to Brian in Parts who ordered a new fob to be se I called Annapolis Hyundai and spoke to Jacob in Service about my lost key and fob. He directed me to Brian in Parts who ordered a new fob to be sent to him.Just 2 days later Jacob called me saying Brian had the part. I drove to Annapolis Hyundai and they reprogrammed the new fob, and cut me a new key in a very few minutes. I was so relieved when they told me the old fob no longer worked as soon as the new one was programmed. I was protected from car theft and although I never found the original key and fob, I now have peace of mind. Such courtesy in your very skilled technicians goes a long way to continue my loyalty to Annwpolia Hyundai. More

Excellent service from Jacob Jacob has always given us excellent service during the seven years we have owned Hyundais. I confirm that I am not associated with any dealership. Jacob has always given us excellent service during the seven years we have owned Hyundais. I confirm that I am not associated with any dealership. More

Quick, responsive service experience Granted I was there for an oil change, but it was an easy experience. Dropping off the car was easy, service was fast, and the waiting area is pleasa Granted I was there for an oil change, but it was an easy experience. Dropping off the car was easy, service was fast, and the waiting area is pleasant. The free-wifi helps. The only strange part was the miles on my 'return' windshield sticker was way less than the recommended 7500 mile oil change interval. More

Simple and easy! Always friendly and great service! They make it easy to schedule appointments and are honest and fair when it comes to vehicle concerns. Keep up the a Always friendly and great service! They make it easy to schedule appointments and are honest and fair when it comes to vehicle concerns. Keep up the awesome work! More

Splendid Surprise We brought our Sonata in for the 17500 service thanks to a reminder mailing from Ryan Gregory. We turned the keys over to Jacob Swaim who we believe i We brought our Sonata in for the 17500 service thanks to a reminder mailing from Ryan Gregory. We turned the keys over to Jacob Swaim who we believe is the all-time best person we deal with at Hyundai. That transaction only took a couple of minutes because Jacob always demonstrates the highest possible level of customer service, job knowledge, and best of all, superior interpersonal skills. We toddled down the street and deliberately took our time over lunch. When we returned, 40 minutes before the car was promised to be done, the work was complete with the car clean and ready to go. We were just delighted to have that time back to get on with what was a busy day. The service department at Annapolis Hyundai is the greatest asset that dealership has. We were really pleased to see that they have received some well deserved awards. They certainly embody role model behavior --Hyundai should use them for training films. Ryan Gregory knows how to lead and manage a team. More

Car service Jacob is always very pleasant and very knowledgeable, experienced and always will to help with all and any questions I may have at the time of visit. Jacob is always very pleasant and very knowledgeable, experienced and always will to help with all and any questions I may have at the time of visit. More