Annapolis Hyundai - Service Center

Worst Customer Service by Service Front Desk I needed a diagnostic run on my new 2020 vehicle and when I called in to schedule an appointment, I was told that diagnostic appointments are only don I needed a diagnostic run on my new 2020 vehicle and when I called in to schedule an appointment, I was told that diagnostic appointments are only done on weekdays. So I scheduled service appointment for a Thursday, requested a shuttle ride, and took time off from work to drop the car off. When I get to the front desk, the lady found my appointment and asked me what the issue was. Upon explaining the issue I was told since this issue would require driving the car around and traffic at this time is bad, we won't be able to check it for you today. When I asked why diagnostic appointments aren't done on weekends then, the lady tells me they are only done on weekdays (but not the weekday I scheduled the appointment for). When I insisted, she said she will get it looked at but won't be able to offer shuttle because they are running low on shuttle drivers and they don't go more than 10 miles away and hence can't drop me off. I owned a Toyota before this car and the dealership that's literally next door has the same 10 miles policy and I always got a shuttle ride because I was within 10 miles of the Toyota dealership. I was told not to buy a Hyundai because it is a cheaper brand and the customer service at this dealership is a proof of just that. Don't make the mistake I made and stay away from this dealership and Hyundai in general. More

As always, great service. Done well and on time. They only do what needs to be done. And they tell you in advance what it’s going to cost. No surprises. The service manager Jacob is awesome! only do what needs to be done. And they tell you in advance what it’s going to cost. No surprises. The service manager Jacob is awesome! More

Check-up and oil change for a 2016 Sonata with 25,000 miles Jake was terrific Work was done on time as presented The place was neat and comfortable the bathrooms were very clean and well cared for Jake was terrific Work was done on time as presented The place was neat and comfortable the bathrooms were very clean and well cared for More

great service! From Drop off to pick up servicing our Hyundai was perfect. The employees who create you and explain cost and information are wonderful. Thank you for From Drop off to pick up servicing our Hyundai was perfect. The employees who create you and explain cost and information are wonderful. Thank you for doing such a great job! More

Always going above and beyond! Jacob makes getting service on your vehicle a pleasure. Instead of dreading the experience I enjoy his positive attitude and knowledge he is happy to Jacob makes getting service on your vehicle a pleasure. Instead of dreading the experience I enjoy his positive attitude and knowledge he is happy to share with me. The place is always clean and well run. More

Amazing Service The employees here are always amazing! They always take great care of myself and my husband. We have recommended this dealership to many of our friend The employees here are always amazing! They always take great care of myself and my husband. We have recommended this dealership to many of our friends! More

Jacob Swaim is awesome I really enjoy going to this dealership. Jacob Swaim has really put in the extra effort to make customers happy. He has really gone over the top to he I really enjoy going to this dealership. Jacob Swaim has really put in the extra effort to make customers happy. He has really gone over the top to help me as much as he can. I would highly recommend them. More