Annapolis Hyundai - Service Center

Good and bad. Had a flashing check engine light come on. Was able to get me an appointment. Called and couldn't get shold of anyone. Left a voice mail. After Had a flashing check engine light come on. Was able to get me an appointment. Called and couldn't get shold of anyone. Left a voice mail. After no call back for 24 hours called again. Kept on calling about 8 times until someone picked up. Was told they were moving and that's why their online appointments were backed for a month but someone would call me back to scheduling it sooner after the weekend. Waited, no call backs. After a workday, called again, got ahold of someone who told me to bring it in at 11 the next day. I work so that's inconvenient but whatever. Brought it in the next day. Got a message saying my car was done around 4. Called and they asked me to leave it there overnight so their tech could test drive it in the morning. Was also told that it would be covered under warranty. Shortly after that conversation got an email with a $150 bill. Called back was told that was a mistake and not to worry about it. Reiterated it would be ready around noon the next day. Take off work Friday to get my car. Showed up shortly after noon. Was handed a bill for $150. Told them it should have been covered under warranty. Thr guy I was talking to asked me who I spoke to. The other woman at the counter spoke up and said it should be under warranty and told me to take a seat so they could fix it. Waited, got a text but no one came to me. After 30 minutes went to the desk and asked what thr status was. Was told the billing was fixed. I then mentioned that I noticed that one of thr coolant was below min and was wondering if they caught that during their inspection. I guess not. Now the fun part. They asked me for my keys, but they never gave me my keys. I was then told the keys were missing. So I had to wait another hour for them to find them and finally leave. Tldr: pros: got an appointment sooner to address critical problem with the car Negatives: a lot of time wasted. Between the numerous phone calls just to get ahold of someone, from waiting around for someone to contact me but never did, from losing my keys, from billing for warranty repair after confirming it twice. More

Mostly good. It was impossible to get a phone call answered. I did get one of 4 returned. I had to go in to make a service appointment earlier than the availabili It was impossible to get a phone call answered. I did get one of 4 returned. I had to go in to make a service appointment earlier than the availabilities on the website. Once I was there the service was great. I called several times during the afternoon after the service was to be completed, but couldn't get anyone to pick up or return my calls. Didn't receive any texts advising status either. Out of frustration I called my salesman, Mo, who went to service dept to check on it. He called me back within minutes to tell me it was ready. He has always been very helpful, informative and responsive. When I was dropped off to pick up my car everyone was pleasant and accommodating. They told me they were having slower than usual service because 4 out of 8 people had been out sick at the same time. Understandable. When I went to drive out of the service area, the drive was blocked in both directions by two car carrier trucks. One staff member did help one of them to load the vehicle more quickly. Before the loading happened, the truck blocking the other end drove away enabling me to leave. I hope things will be better with more room at the new Edgewater location. More

I bought my car at a different dealership. But Annapolis Hyundia is more convenient for me and better service. But Annapolis Hyundia is more convenient for me and better service. More

Absolutely terrible service experience stemming from the front desk staff. No one answers the phone, no one even called me to tell me my car was ready for pickup. I had to go there 2 days later and ask if i front desk staff. No one answers the phone, no one even called me to tell me my car was ready for pickup. I had to go there 2 days later and ask if it was ready and they said "oh yeah it's ready." Also, the front desk staff did not pass on my notes to the technicians, meaning the techs didn't even fix the issue because they didn't know the details surrounding it. The techs were very nice though and listened to me directly. Please get new front desk staff or train them better. More

The service center is much better than before. We have had excellent service the last two visits. Thank you!! We have had excellent service the last two visits. Thank you!! More

I was originally told my oil change would not be free. The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed anot The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed another service for approximatly $200 that was based on the 31,000 milage. I told customer rep I thought I only had 21,000 miles. I told him if I was correct don't do the service. They did the service but when I got my car it only had 21,000 miles. Don't have the name of the person who waited on me at the service desk. First time I had issues with my oil change cost and the other thing mentioned. Jan Goebel was wonderful with checking on the status of my vehicle. More

Explains everything, very honest, very nice people to deal with. Service wait time fairly quick. deal with. Service wait time fairly quick. More

The customer service provided by Aidan and Sam in the service department is absolutely phenomenal. They always go the extra mile to ensure that customers are well taken care of and satisfied. service department is absolutely phenomenal. They always go the extra mile to ensure that customers are well taken care of and satisfied. More

Great experience. Good customer service. Nice folks. Easy to communicate what you are looking for. Good customer service. Nice folks. Easy to communicate what you are looking for. More

No issues with service. Was completed quickly. Waiting area was comfortable and service personnel were courtious and efficient... Was completed quickly. Waiting area was comfortable and service personnel were courtious and efficient... More