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Annapolis Hyundai - Service Center

Edgewater, MD

3.8
958 Reviews

958 Reviews of Annapolis Hyundai - Service Center

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September 17, 2021

I was disappointment ,because they did not put the synthetic oil back in my car . The man did not even tell me that Hyundai don't pay for synthetic oil . So i think i need a free oil with synthetic oi More

by IMBACHMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Meiklejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Swaim, David Holcomb
Oct 24, 2021 -

Annapolis Hyundai responded

Thank you for the feedback. We will make a better effort to communicate the Hyundai Complementary Maintenance program. Hyundai’s comp maintenance includes an oil change that replaces the type of oil that came into the car from the factory. Thank you for servicing with us and we hope to see you soon!

September 16, 2021

They are terrific!Their service goes above and They are terrific! Their service goes above and beyond! We dropped our vehicle off for service on a given afternoon, thinking it would be serviced t More

by TBIEBER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
September 15, 2021

Great customer service and experience. Will bring my car back for service. Nothing else to say. More

by daynamayo67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
September 14, 2021

Person @ desk was professional. But 9:00 appt for oil change took 2 1/2 hrs. More

by PLUMPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know his name. Man at service desk was awesome!
Oct 25, 2021 -

Annapolis Hyundai responded

Sorry for late reply and delay with getting your car back to you. We have recently made some improvements with staff to help this exact occurrence. Thank you for feedback and servicing with us.

September 11, 2021

This dealership offers great customer service. This is our second visit both have been a pleasure. We have 2 Hyundai’s, we will continue to come to Annapolis Hyundai. More

by vfeelingsii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
September 03, 2021

The service department at the Annapolis dealership has always been extremely helpful. Whether I've had a small car issue or a big one they have always worked with me to ensure that it is taken care of in More

by GSTANSBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Jacob Swaim
August 29, 2021

The staff has always been so friendly and helpful when I bring my car to get it checked up. I feel like I’m getting a good deal for the service as well. More

by Tharkler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
August 29, 2021

For the second time in two weeks, I had a bolt in my tire. Everything went smoothly the first roadside assistance. However, the second time was a total mixup that involved six hours from when I placed t More

by MDULINA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mayfield (Gen mgr), Janet (receptionist), Karen, Brian (Transporter), Jacob Swaim
August 28, 2021

First time I'm using this service department. First maintenance for my 2021 Alantra. I was told it would take about an hour. I arrived 15 minutes before scheduled maintenance. It took over 2 hours befo More

by paul117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Roberge
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Swaim
August 28, 2021

The customer service is great. Unlike other Hyundai dealerships which are closed to where we live, we drive pass a closer one to go to Annapolis. More

by vfeelingsii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
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