Annapolis Hyundai - Service Center

I had the same issue as others above: Sales say free oil changes and then want to charge more for the synthetic that is standard for the car. I complained to no effect but finally when I took it in they did changes and then want to charge more for the synthetic that is standard for the car. I complained to no effect but finally when I took it in they did honor the free change. So all is good. More

As always, Jacob was very kind and efficient. Great communication and timely service. Car wash is always welcome. communication and timely service. Car wash is always welcome. More

The work was done and done correctly (I believe). The loaner car and rentals were not available so I had to Take a Lift/Uber home and one back. Because of the lack of loaner or rental I had to rush whic loaner car and rentals were not available so I had to Take a Lift/Uber home and one back. Because of the lack of loaner or rental I had to rush which didn’t give the dealership the opportunity to wash my car after maintenance. The important parts of the service was handled and the employees were very polite and had great interpersonal skills. More

What was supposed to be a free oil change with my new 2021 Hyundai cost me $90. When I complained to the Sales Manager (Kevin) he said there was nothing he could do. One of the sales gimics was 3 free oi 2021 Hyundai cost me $90. When I complained to the Sales Manager (Kevin) he said there was nothing he could do. One of the sales gimics was 3 free oil changes and tire rotation. Oh, free BUT not if you put synthetic oil in, which isn't in my sales papers anywhere. I stated unless corrected this he would never see my face in this dealership again. I noted that my own service mechanic doesn't charge me $90 to change to oil in my Jeep Grand Cherokee. Shortly after I left the dealership, I receive a phone call from the Service Manager, Karen, who could not have been more apologetic. She refunded my money and indicated this would never happen again. Kevin could have corrected the situation but chose not to. If not for Karen doing the right thing, I would never return to this Hyundai dealership again. But now, thanks to her, I will...providing she is still here! Point is...you have a great product...why not stand behind it instead of trying to nickel and dime a new customer who just spent $$$thousands on a new Hyundai. Oh, the "loner car" that was advertised by the salesman to be available when dropping the car off for maintenance...another falsehood! This is why many people, like me, do not trust car dealerships but would rather take our cars to a time-trusted local mechanic. Stand behind what you say and advertise. Thanks Karen for being a stand-up person with integrity. My rating is for the Service Center Manager...not the dealership. More

I don't usually take my car to a dealership to be serviced but I was pleased by my experience at Annapolis Hyundai. Friendly and courteous service representatives who took the time to see how I was d serviced but I was pleased by my experience at Annapolis Hyundai. Friendly and courteous service representatives who took the time to see how I was doing while I was waiting impressed me. More

I bought my 1st Hyundai in 2009 from this dealer. I've bought two more Hyundais and a used car for my daughter. I also love the Service Department, especially Jacob who is a treasure. bought two more Hyundais and a used car for my daughter. I also love the Service Department, especially Jacob who is a treasure. More

Started and finished when stated. Service specifics were stated. They even washed my car, which helped me a lot! stated. They even washed my car, which helped me a lot! More

Great, quick service. They were very pleasant, and even washed and vacuumed my car. Highly recommend! washed and vacuumed my car. Highly recommend! More

Jacob has always handled my service for all three of my cars; Equus and two Santa Fe (s) over the years. Very polite and speedy response to my needs cars; Equus and two Santa Fe (s) over the years. Very polite and speedy response to my needs More

I have twice beought my car here for service. Both times I had to return as the problem wasmot fixed correctly the first time they worked on it. I had to return as the problem wasmot fixed correctly the first time they worked on it. More