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Annapolis Hyundai - Service Center

Edgewater, MD

3.8
958 Reviews

958 Reviews of Annapolis Hyundai - Service Center

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January 03, 2022

I had the same issue as others above: Sales say free oil changes and then want to charge more for the synthetic that is standard for the car. I complained to no effect but finally when I took it in they did More

by MJKBUILD
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
January 02, 2022

As always, Jacob was very kind and efficient. Great communication and timely service. Car wash is always welcome. More

by aniauw210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
January 01, 2022

The work was done and done correctly (I believe). The loaner car and rentals were not available so I had to Take a Lift/Uber home and one back. Because of the lack of loaner or rental I had to rush whic More

by JEROME.MASSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
January 01, 2022

What was supposed to be a free oil change with my new 2021 Hyundai cost me $90. When I complained to the Sales Manager (Kevin) he said there was nothing he could do. One of the sales gimics was 3 free oi More

by rbjaeger
Recommend Dealer
Yes
Employees Worked With
Karen Farina, Service Manager
December 31, 2021

I don't usually take my car to a dealership to be serviced but I was pleased by my experience at Annapolis Hyundai. Friendly and courteous service representatives who took the time to see how I was d More

by ERICSCARLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person I worked with was Tony, I believe, Jacob Swaim
December 30, 2021

I bought my 1st Hyundai in 2009 from this dealer. I've bought two more Hyundais and a used car for my daughter. I also love the Service Department, especially Jacob who is a treasure. More

by LUISAG105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim, Paul Brookman
December 30, 2021

Started and finished when stated. Service specifics were stated. They even washed my car, which helped me a lot! More

by gailamichaels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony , Jacob Swaim
December 28, 2021

Great, quick service. They were very pleasant, and even washed and vacuumed my car. Highly recommend! More

by cmyakscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
December 22, 2021

Jacob has always handled my service for all three of my cars; Equus and two Santa Fe (s) over the years. Very polite and speedy response to my needs More

by rebrowncpa3812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lagundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Swaim
December 20, 2021

I have twice beought my car here for service. Both times I had to return as the problem wasmot fixed correctly the first time they worked on it. More

by EE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Swaim
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