Annapolis Hyundai - Service Center

The wait times are long in order to get your needs addressed. We waited for two hours for a resolution to a problem that has been ongoing since July. The service center on the West Street site (where addressed. We waited for two hours for a resolution to a problem that has been ongoing since July. The service center on the West Street site (where this dealership split from) was much worse than this one I definitely will not be purchasing a Hyundai If I buy another car. I have been disappointed because we have had an ongoing problems and July and two recalls to date and this car is Airle six months old. More

Always great working with Shawn at Annapolis Hyundai. Shawn is a straight shooter and I’ll continue going back. Shawn is a straight shooter and I’ll continue going back. More

Everything went very smoothly and no problems with any staff. No was very knowledgeable on all the vehicles. staff. No was very knowledgeable on all the vehicles. More

The staff was very helpful and accommodating to install front plate on vehicle that moved from another state. Required a non universal mount that was not in stock do they looked for what was on other vehic front plate on vehicle that moved from another state. Required a non universal mount that was not in stock do they looked for what was on other vehicles on lot. i look forward to their continued good service at my first maintenance appointment. More

I requested a BG fuel induction service on my 2023 Kona SEL. A multi valve injector protection - fuel system clean was a recommended option at the previous Hyundai service. A multi point inspection wa SEL. A multi valve injector protection - fuel system clean was a recommended option at the previous Hyundai service. A multi point inspection was also completed and a rear wiper was replaced . I'm glad I accepted this work as the performs beautifully.. I highly recommend the Service Center at Annapolis Hyundai, and all necessary maintenance completed, as the staff are very professional and costing is market competitive, as safety maintenance is a must, especially as this vehicle often goes off road, on sand and dirt small rocky roads, in snow bound parks. I find the Kona SEL performs really well in all weather conditions. I make sure this vehicle has frequent detailing, cleaned by a third party service. At 40,234 miles I have full confidence in the Annapolis Hyundai team to make the 2023 Kona SEL a very reliable car.. More

The new dealership is quite attractive. The chairs in the waiting room are nice but uncomfortable for somebody who is short. My feet did not reach floor. Service people were quite nice The chairs in the waiting room are nice but uncomfortable for somebody who is short. My feet did not reach floor. Service people were quite nice More

Service was quick and easy. The managers took some extra time to go over concerns with my vehicle that led to another appt that was the following week. Overall super nice folks The managers took some extra time to go over concerns with my vehicle that led to another appt that was the following week. Overall super nice folks More

Many people are talking about the sales team and how nice they are. That's easy. Who wouldn't be nice to you if you are spending $30K for a new car? But I feel the true measure of a dealership is the way the they are. That's easy. Who wouldn't be nice to you if you are spending $30K for a new car? But I feel the true measure of a dealership is the way they treat you once the big purchase has been made One of those areas is the service department. And there is a LOT of room for improvement here. We have been disappointed with the service department at this dealership since the very first time we encountered them. They are poor at communicating - and often do not answer the phone when you call. We had one situation where parts had been ordered and received by the dealership, and they had the parts for a week and still hadn't called me. I happened to stop in personally and ask pointed questions to figure it out. And the reason I stopped in personally goes back to the earlier comment about them being bad at answering the phone or returning voicemails. Once they get the car in the door and get to work, their technicians are competent and the work is performed well, and done right the first time. The biggest problem with the service department is the lack of attention to detail by the people working up front. If they could just get better at answering the phones and following through with agreed-upon plan of action for a customer, it would be a drastic improvement. More

Happy to update my one-star review from earlier. Don't know what changed, but despite there being a mixup from the earlier awful experience, the people I interacted with were professional and commun Don't know what changed, but despite there being a mixup from the earlier awful experience, the people I interacted with were professional and communicative, and the work got done in a timely fashion. Maybe the issue was simply with the previous employee, who was nowhere to be found. If you ever get a guy who mumbles with a foreign accent, maybe ask for another representative, because everyone else is fine. More

Everyone was very pleasant. Service was done in a timely and professional manner I was very pleased. Service was done in a timely and professional manner I was very pleased. More