Annapolis Hyundai - Service Center

Courteous staff and clear explanations for the work to be done. When something was discovered that required attention, offered a suggestion and understood that I might want additional estimates. done. When something was discovered that required attention, offered a suggestion and understood that I might want additional estimates. More

Had my car in for a windshield leak. Dealt with Karen the service manager and she bent over backwards to make sure everything went well. This was customer service at it's best. All th Dealt with Karen the service manager and she bent over backwards to make sure everything went well. This was customer service at it's best. All the service staff here are very helpful and efficient. More

Jacob was very helpful and the work was completed in a timely fashion. I would recommend them. timely fashion. I would recommend them. More

I did not care for salesman Shawn, he was dismissive and unprofessional. I would have chosen another salesman if he wasn’t the first person I saw when I walked in the building. Jacob in the service depa unprofessional. I would have chosen another salesman if he wasn’t the first person I saw when I walked in the building. Jacob in the service department has been just the opposite however. He was very professional and very efficient. I enjoyed my experience due to his good attitude and overall competence. More

Excellent service at usual. Annapolis Hyundai service department is consistent to do a good job with my vehicle in a timely and friend way. Annapolis Hyundai service department is consistent to do a good job with my vehicle in a timely and friend way. More

Although my service was good I felt it could have been better because I didn’t receive the same level of services that I would have if I had gone during the week and as a loyal Hyundai customer who works better because I didn’t receive the same level of services that I would have if I had gone during the week and as a loyal Hyundai customer who works out of state I feel I should have that courtesy. More

My check engine light flashed on. I drove to Annapolis Hyundai without an appointment. I left the car with Jacob, he said he would call me to let me know what the problem was and what I drove to Annapolis Hyundai without an appointment. I left the car with Jacob, he said he would call me to let me know what the problem was and what the solution would be. He then arranged a courtesy ride home for me. I spoke to Jacob next day and he told me what the problem was and the cost to fix it. He then said that he would check to see if my extended warranty would cover any of the cost. He then asked if I wanted him to proceed with the repairs. I said that the repairs are necessary and proceed. Jacob called be back in less than 10 minutes with the good news that 1/2 of the repair costs would be covered. Jacob called me back shorty there after the the repairs were completed along with my oil change. I asked if he could send a courtesy car for me, which of course he did. I did a few things at home before going downstairs to wait for the driver. I got downstairs and the driver was just pulling into the driveway. While the check engine light going on at the start of a holiday week-end was very annoying...everything and everyone associated with the repairs and service deserves 5 times 5 stars. I have owned several Hyundais and my future cars will also be Hyundais as well even if I may be able to afford so called luxury cars. I am a very satisfied customer. More

My wife raves about Karen, the Service Manager. ..how she is the most wonderful, friendly, accommodating professional you ever want to meet. The staff there is just as amazing! I am so appreciativ ..how she is the most wonderful, friendly, accommodating professional you ever want to meet. The staff there is just as amazing! I am so appreciative of how you treated my wife. She was so pleased! She was greeted by a lovely young lady upon entering. Jacob picked up from there, and then she was dropped off by a very pleasant young man to her office that morning. She was contacted by Tony regarding the need for new windshield wipers. Thank you to all of the staff there!! A big THANK YOU to Karen, Jacob, and Tony!! God Bless! Marvin Lawrence More

I had to schedule an appointment 30 days in advance which is too long and nearly 2,000 miles from the date I scheduled my appointment due to a trip I had planned. is too long and nearly 2,000 miles from the date I scheduled my appointment due to a trip I had planned. More