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Annapolis Hyundai - Service Center

Edgewater, MD

3.8
958 Reviews

958 Reviews of Annapolis Hyundai - Service Center

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November 20, 2022

Annapolis Hyundai charged me $169 to diagnose that a faulty AM antenna (on a 2017 Hyundai Sport). This is a widely known defect in Hyundai antennas and easily diagnosed since the radio picks up strong More

by JCI605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Kirkpatrick
Nov 21, 2022 -

Annapolis Hyundai responded

Thank you for the feedback. We may need to re-evaluate how we communicate such repairs. The short in the antenna was no longer under warranty and the $169 diag fee would be deducted from the final repair. Our Service Manager is aware and would love to help you with the repair so you have your AM radio working again. We appreciate your business in the past and want to continue being a part of your vehicle's health. -Mike Mayfield. GM. My direct email is mike.mayfield@annapolishyundai.com. Thank you.

November 19, 2022

My service advisor Jacob is always awesome! !!! He takes care of my vehicle. Even though I myself work in Service its nice to have someone else take care of your vehicle and I know what may thru More

by cahillj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
Nov 21, 2022 -

Annapolis Hyundai responded

Thank you for the nice review! See you again next time!

November 11, 2022

It was a good experience. They gave a car wash which is not available to other car dealers More

by ASYNCLINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim, Tony Kirkpatrick
Nov 21, 2022 -

Annapolis Hyundai responded

Thanks for the comments and nice review :)

November 04, 2022

Expert engaged service from a trusted source. Responsive to questions and concerns. Work done well and as stated. More

by NavyVet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
Nov 21, 2022 -

Annapolis Hyundai responded

Thank you for servicing with us and your service to our country.

November 01, 2022

Very professional, kind and honest. Thank you for Annapolis Hyundai for a great service. We are very satisfied with their service and kindness. More

by lea6625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim, Tony Kirkpatrick
Nov 21, 2022 -

Annapolis Hyundai responded

Such a kind review. Thank you!

October 31, 2022

Annapolis Hyandai and Jacob Swain always go out of their way to help me out! I can rely on both for great service! More

by christinesexsmith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Meiklejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Swaim
Nov 21, 2022 -

Annapolis Hyundai responded

Yes! Thank you so much!

October 19, 2022

Jacob in service is the reason I have been a customer for almost 10 years. He is knowledgeable, courteous and is always looking out for MY budget. You just don't encounter that at auto dealerships/service ce More

by KristenL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
Nov 21, 2022 -

Annapolis Hyundai responded

Thank you. Jacob and the whole team are appreciative of your business.

October 19, 2022

I was traveling for an unexpected trip within a day. My appointment was not scheduled for another week and a half. Jacob was able to get me in and the work completed in less than four hours. He is gr More

by GLORIA.WILKINSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
Nov 21, 2022 -

Annapolis Hyundai responded

Thanks Gloria. We love to hear the experience was nice :)

October 12, 2022

Jacob is outstanding in service and kindness. He makes the Service Department my choice for service....for both of our cars. More

by ANAKALL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim
October 12, 2022

Jacob is the best at what he does and this is the best Hyundai dealership because I work here as well. More

by True
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Swaim, Tony Kirkpatrick
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