Annapolis Hyundai - Service Center

I am very happy with the service department at Genesis of Annapolis. Even though Hyundai/Genesis are in the middle of Hyundai moving to the new building, they still provided excellent service! Annapolis. Even though Hyundai/Genesis are in the middle of Hyundai moving to the new building, they still provided excellent service! More

I went for a simple oil chang and tire rotation. I left my wheel lock in one of the cup holders for easy access for the job. When I picked up my car I did not check to make sure my tire lock was rep I left my wheel lock in one of the cup holders for easy access for the job. When I picked up my car I did not check to make sure my tire lock was replaced. A few days later I had a blowout and had to get two new tires. I could not find the tire lock. I called the Hyundai dealer to ask if they still had it and was told they don’t use customer tire locks as they have their own universal locks they use. I stated that I know it was in my car when I dropped it off at Hyundai and was not after I picked it up. I had several conversations with the Hyundai staff and was once told, “We are not going to give you something for nothing.” I was not asking for that just the return of what I had provided them. The bottom line was they were not claiming any responsibility or offering any solutions. I will probably not go back to that facility again and will be looking for someplace else to take my car for maintenance. More

My salesman Moe saved the day as oil and tire change was going to take two and a half hours. I had said I needed to be out for a meeting in two hours when I made the appointment. No car wash. Always a probl going to take two and a half hours. I had said I needed to be out for a meeting in two hours when I made the appointment. No car wash. Always a problem it seems More

Good, but the car needed attention to the power steering and we had to have that taken car out of state given it is a kids car that she uses in rhode Island and we had to have that taken car out of state given it is a kids car that she uses in rhode Island More

This was the worst service experience I have ever encountered. I’m 75 years old and I simply lack the words to describe how bad it was. My EV with less than 5,000 miles gave me a “turn off engine, po encountered. I’m 75 years old and I simply lack the words to describe how bad it was. My EV with less than 5,000 miles gave me a “turn off engine, power source no longer available” message. When I called Hyundai’s Roadside “Assistance” I was told she didn’t know what that meant and it was up to me to decide whether I should keep driving or get towed. The car quickly lost driving power. It took me seven phone calls with Hyundai and over 5 hours to get a tow truck to take my car to the dealer, as I sat on New York Avenue in D.C. in 93-degree heat. Although the Service Manager of the dealership acknowledged receipt off my car within several hours after it was delivered, I received no phone call, text or email regarding what was wrong or what they were doing to fix it. My many phone calls to the service department were never returned; neither were my multiple calls to the person who sold me the car. It took the dealer 27 days to tell me who my service rep was, and she turned out not to be the person who eventually handled the service. I was never offered a loaner. I received repeated phone calls from Hyundai telling me that my vehicle was done and scheduled to be delivered to me promptly, which didn’t happen, only to receive a text days and weeks later that service on my vehicle was going to start! My vehicle was ultimately delivered on the 38th day. The service performed? A new 12 volt battery and a new ICCU unit, which was the subject of a recall notice I received by mail while they held my car. My ultimate service agent was wonderful, after I had to appear at the dealership and raise holy xxxx. More

Went there for the first time for 5K service. Turned the car around in less than an hour. New location is very clean and nice. Turned the car around in less than an hour. New location is very clean and nice. More

No one answers phone. They say they will call back and don't. I know they just moved, but they wasted an entire day of my time and did NOTHING to the car because it's a Su They say they will call back and don't. I know they just moved, but they wasted an entire day of my time and did NOTHING to the car because it's a Subaru (I bought from them). They need to finish move and be more responsive to customers. More

Still waiting for service manager to call me from appt last week. Very limited knowledge at oil change and warranty service. last week. Very limited knowledge at oil change and warranty service. More

The new facility is very nice but the Service Department needs improvement. The UBER ride to my appointment was appreciated. I was told that the recall service would require 2.5 hours. There was no communic needs improvement. The UBER ride to my appointment was appreciated. I was told that the recall service would require 2.5 hours. There was no communication from the Service Coordinator 4 hours after drop off. Attempts to reach the coordinator were unsuccessful. I got myself back to the dealer and was told 1 more hour. Better information and communication are required to make the service experience acceptable. More

The wait times are long in order to get your needs addressed. We waited for two hours for a resolution to a problem that has been ongoing since July. The service center on the West Street site (where addressed. We waited for two hours for a resolution to a problem that has been ongoing since July. The service center on the West Street site (where this dealership split from) was much worse than this one I definitely will not be purchasing a Hyundai If I buy another car. I have been disappointed because we have had an ongoing problems and July and two recalls to date and this car is Airle six months old. More