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958 Reviews of Annapolis Hyundai - Service Center
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Verified Customer
April 28, 2023
Service desk staff was nice but service manager went above and beyond. Part was on back order. above and beyond. Part was on back order. More
by JHAGGERTY67
Employees Worked With
April 20, 2023
In the past, I have had nothing but good experiences, but sadly no longer. I have been waiting for a part since Dec/Jan. When I called today in April, I was told it had been in for 59 days, yet I was not n sadly no longer. I have been waiting for a part since Dec/Jan. When I called today in April, I was told it had been in for 59 days, yet I was not notified. The Parts Dept and the Service Dept. blamed each other. Then, I find I can only get an appointment in mid- June for service. While I appreciate they be under staffed, there has been no explanation or apology. And no attempt to rectify a problem that is not mine nor help in getting my car repaired. When asked to speak with the Service Manger I was left on a dead line. I am so very disappointed in the downturn of good service since Jacob's departure. More
by watermusic32
Employees Worked With
Do not have names.
April 11, 2023
After trading-in my Ioniq, I still go to Annapolis Hyundai for service on my 2015 Prius. I've worked with Jacob in the past, yet the new team is just as good. Yes, I had to wait a month for service (p Hyundai for service on my 2015 Prius. I've worked with Jacob in the past, yet the new team is just as good. Yes, I had to wait a month for service (post-pandemic), and it was worth it. The new service manager (Karen?) was very helpful and accommodating. Really stellar. She seemed to intuit my priorities and didn't try to oversell me, which was helpful, as my wallet was thin. They have one or more former Toyota techs, so I'm completely comfortable bringing my car here. Got my regular synth oil change and four new tires installed and I feel totally safe in my car again. 5 stars, highly recommended. More
by Highrider
Employees Worked With
Karen (service manager), Jacob Swaim
March 23, 2023
My car was there for 33 business days with minimal contact unless I called, did not receive a loaner car until I cried out of frustration over the phone, told me my car was ready came to pick it up an contact unless I called, did not receive a loaner car until I cried out of frustration over the phone, told me my car was ready came to pick it up and it could not make it up from the service department up to the front door because it was not ready. After 33 days left me with 8 miles in gas tank, no detailing onside which I understand is not standard but given how bad of service I received and vocalized this I would have thought they would have done that out of courtesy. Filed a claim when I first dropped my car off on January 19th and my claims manager that I had since January said the General Manager NEVER reached out during this entire duration after she reached out multiple times. More
by madsrowell
Employees Worked With
Rachel
March 15, 2023
Great experience with this dealership and service center. Ended up buying a new car while my Sante Fe was being serviced. Now I have 2 Hyundais. Ended up buying a new car while my Sante Fe was being serviced. Now I have 2 Hyundais. More
by RMRIGGINS
Employees Worked With
Jan took care of us., Jacob Swaim
