Annapolis Hyundai - Service Center

I didn’t get the complete service, and still waiting on service person to call me back from two weeks ago to schedule finishing up the rest of my service needs!!!!!!!!!!!! I am very disappointed and dissat service person to call me back from two weeks ago to schedule finishing up the rest of my service needs!!!!!!!!!!!! I am very disappointed and dissatisfied, I am not getting what I am paying for! More

I find the service unacceptable. There wa#c@ 2 month delay from when I requested service and availability. I guess you are supposed to anticipate months in advance when you will ne There wa#c@ 2 month delay from when I requested service and availability. I guess you are supposed to anticipate months in advance when you will need service. . If my vehicle was not under warranty and the requested service was not included, I would never go here. I would find a local service shop who seem happy to see you and will take you with no prior notice. More

Very disappointed with recent service appointment. Asked for air conditioner to be looked at. All summer it blew out hot or warm air. I was told nothing was wrong with it. Here today when it's 85 deg Asked for air conditioner to be looked at. All summer it blew out hot or warm air. I was told nothing was wrong with it. Here today when it's 85 degrees it is blowing out hot air. It obviously wasnt looked at More

Very professional,caring and nice. Kept me updated on my vehicle. Nice and clean dealership with nice choices of snacks and drinks. After your vehicle is finsh you get a great clean v Kept me updated on my vehicle. Nice and clean dealership with nice choices of snacks and drinks. After your vehicle is finsh you get a great clean vehicle. More

It's was just good I was in and out not that long I will come back come back More

Mo and Joe made sure I had a car for my son's wedding. My initial car was wonderful but hit in the middle of the night by a drunk driver and totaled. It was devastating especially considering it was les My initial car was wonderful but hit in the middle of the night by a drunk driver and totaled. It was devastating especially considering it was less than a week after my Mother died and right before my son's wedding. Mo and Joe made replacing my car easy and were patient in answering my questions. I highly recommend them to others. They do no pressure you to buy a car and provide helpful insight in making a decision. Thank you Annapolis Hyundai team! More

Service was very good. Made easy. Just dropped off my car and they completed service needed. They even cleaned my car. Much appreciated Made easy. Just dropped off my car and they completed service needed. They even cleaned my car. Much appreciated More

An absolute dumpster fire of a business. Their service department is the standard for incompetence on all fronts. They do not answer the phone, they fail to order parts, and they have basi Their service department is the standard for incompetence on all fronts. They do not answer the phone, they fail to order parts, and they have basic breakdowns in communication. DO NOT BUY HERE. The sales team is great, but trying to get service on your vehicle will be an absolute nightmare. They had my vehicle, for a scheduled appointment, for the entire day and never touched it. They did not answer the phone for the entire day. They failed to order the parts for three days. Their incompetence is only outdone by their obvious indifference to customers. More

I had a 9 am appt on a Tuesday for routine warranty maintenance (oil change tire rotation etc). I dropped my car off at 8 am. Halfway through the day I called, was told it wouldn’t be done till end of maintenance (oil change tire rotation etc). I dropped my car off at 8 am. Halfway through the day I called, was told it wouldn’t be done till end of day, okay fine, that’s normal. I never hear anything end of day. The next day, Wednesday, I have to cancel 2 drs appts because I still don’t have my car. I call when service center opens, they can’t find my car, takes 20 mins to find it. They hadn’t even started on my car. Was finally done over 28 hours AFTER I dropped it off for scheduled routine maintenance with no communication. Unacceptable. More

Poor customer service - real problem with getting work done. Techs don’t show up for work! done. Techs don’t show up for work! More