Annapolis Hyundai

I appreciated the lack of pressure and the professionalism of everyone in the dealership. The dealership worked with me to move through the purchase process quickly and got the car ready to ta professionalism of everyone in the dealership. The dealership worked with me to move through the purchase process quickly and got the car ready to take home quickly. More

This was the worst service experience I have ever encountered. I’m 75 years old and I simply lack the words to describe how bad it was. My EV with less than 5,000 miles gave me a “turn off engine, po encountered. I’m 75 years old and I simply lack the words to describe how bad it was. My EV with less than 5,000 miles gave me a “turn off engine, power source no longer available” message. When I called Hyundai’s Roadside “Assistance” I was told she didn’t know what that meant and it was up to me to decide whether I should keep driving or get towed. The car quickly lost driving power. It took me seven phone calls with Hyundai and over 5 hours to get a tow truck to take my car to the dealer, as I sat on New York Avenue in D.C. in 93-degree heat. Although the Service Manager of the dealership acknowledged receipt off my car within several hours after it was delivered, I received no phone call, text or email regarding what was wrong or what they were doing to fix it. My many phone calls to the service department were never returned; neither were my multiple calls to the person who sold me the car. It took the dealer 27 days to tell me who my service rep was, and she turned out not to be the person who eventually handled the service. I was never offered a loaner. I received repeated phone calls from Hyundai telling me that my vehicle was done and scheduled to be delivered to me promptly, which didn’t happen, only to receive a text days and weeks later that service on my vehicle was going to start! My vehicle was ultimately delivered on the 38th day. The service performed? A new 12 volt battery and a new ICCU unit, which was the subject of a recall notice I received by mail while they held my car. My ultimate service agent was wonderful, after I had to appear at the dealership and raise holy xxxx. More

Went there for the first time for 5K service. Turned the car around in less than an hour. New location is very clean and nice. Turned the car around in less than an hour. New location is very clean and nice. More

My wife and I walked in to Annapolis Hyundai around 7:30 to purchase a vehicle . We were greeted and was given the chance to test drive two vehicles ,before we made a decision.My salesman Mr. Tao Wang was p to purchase a vehicle . We were greeted and was given the chance to test drive two vehicles ,before we made a decision.My salesman Mr. Tao Wang was polite and knowledgeable. He stayed with us all the way till finance and finalization. We were coming from another dealership that did not treat us as warm. More

No one answers phone. They say they will call back and don't. I know they just moved, but they wasted an entire day of my time and did NOTHING to the car because it's a Su They say they will call back and don't. I know they just moved, but they wasted an entire day of my time and did NOTHING to the car because it's a Subaru (I bought from them). They need to finish move and be more responsive to customers. More

We worked with Mo A. to purchase a new car. He was very easy to work with and it made me believe in good old fashioned customer service again! His customer service experi to purchase a new car. He was very easy to work with and it made me believe in good old fashioned customer service again! His customer service experience exemplifies professionalism and efficiency. There is good team work at AH. I love my new car and I'm sure I will have many years of dependable transportation. Thank you Mo! More

Very clean and organized. Everyone was very friendly and helpful. Our salesperson Tao Wong was wonderful to work with. Very knowledgeable Everyone was very friendly and helpful. Our salesperson Tao Wong was wonderful to work with. Very knowledgeable More

Still waiting for service manager to call me from appt last week. Very limited knowledge at oil change and warranty service. last week. Very limited knowledge at oil change and warranty service. More

The new facility is very nice but the Service Department needs improvement. The UBER ride to my appointment was appreciated. I was told that the recall service would require 2.5 hours. There was no communic needs improvement. The UBER ride to my appointment was appreciated. I was told that the recall service would require 2.5 hours. There was no communication from the Service Coordinator 4 hours after drop off. Attempts to reach the coordinator were unsuccessful. I got myself back to the dealer and was told 1 more hour. Better information and communication are required to make the service experience acceptable. More

Nick Quinton, sold us a 2024 Genesis GV70 in January, And A 2025 Kona EV in August. Well deserved bonus should be given. A 2025 Kona EV in August. Well deserved bonus should be given. More