Annapolis Hyundai

I wish the Service Department experience was as positive as the purchase of my vehicle. Poor communication was the reason for my displeasure. I am very understanding of circumstances that are out of peopl as the purchase of my vehicle. Poor communication was the reason for my displeasure. I am very understanding of circumstances that are out of people's control; however, when I'm the only one initiating calls to get updates - it gets extremely frustrating. Very disappointing experience and I will not be back. More

First, I had to wait almost a month to get an appointment for an oil change. Second, Keith called me and told me my left front axle was broken and needed to be replaced. When I picked up my car, I told th for an oil change. Second, Keith called me and told me my left front axle was broken and needed to be replaced. When I picked up my car, I told the young lady in the service department that I wanted to order the part which she said she did while I was standing there. I ask her if I needed to pay for now which is the way it usually works. She said no I could pay when the part comes which would be in a couple of days. I called the parts department today (11/8/23) and they said they didn't have the part and that I would have to pay for it when I ordered it. There is no mention on my receipt that I have a broken axel so I'm not positive it is the front left axel. Keith hand wrote this information on the back of a piece of paper. Totally unprofessional. Required work is always mentioned on my receipt. So now I need to schedule another appointment which I will probably have to wait a month for so they can determine which axel is broken. I DO NOT EXPECT TO BE CHARGE FOR THIS SERVICE APPOINTMENT WHICH IS NEEDED BECAUSE OF KEITH AND THE YOUNG LADY WHO TOLD ME SHE ORDERED THE PART. When I left, I had the feeling that she didn't order the part because I didn't see her doing anything on the computer. More

Our experience with annapolis hyundai was fantastic. Our salesman was informative and respectful of our time. Our salesman was informative and respectful of our time. More

I didn’t get the complete service, and still waiting on service person to call me back from two weeks ago to schedule finishing up the rest of my service needs!!!!!!!!!!!! I am very disappointed and dissat service person to call me back from two weeks ago to schedule finishing up the rest of my service needs!!!!!!!!!!!! I am very disappointed and dissatisfied, I am not getting what I am paying for! More

I must say they all work as a team. They think of everything. I had many questions but not to worry,they make you feel like family. BUT for me the STAR I was lucky to work with the mos They think of everything. I had many questions but not to worry,they make you feel like family. BUT for me the STAR I was lucky to work with the most was,Mo. Just a AWESOME person. I came to get one car but it didn't work for me,but before I got there Mo had found other options. Well thankfully I was the winner. Went home with a very good fit for me and my husband. MO has the professional work ethic that you want in sales. He was never pushy and kind. Thanks everyone at Annapolis Hyundai for the Best experience in car buying. MGK More

I find the service unacceptable. There wa#c@ 2 month delay from when I requested service and availability. I guess you are supposed to anticipate months in advance when you will ne There wa#c@ 2 month delay from when I requested service and availability. I guess you are supposed to anticipate months in advance when you will need service. . If my vehicle was not under warranty and the requested service was not included, I would never go here. I would find a local service shop who seem happy to see you and will take you with no prior notice. More

Very disappointed with recent service appointment. Asked for air conditioner to be looked at. All summer it blew out hot or warm air. I was told nothing was wrong with it. Here today when it's 85 deg Asked for air conditioner to be looked at. All summer it blew out hot or warm air. I was told nothing was wrong with it. Here today when it's 85 degrees it is blowing out hot air. It obviously wasnt looked at More

Very professional,caring and nice. Kept me updated on my vehicle. Nice and clean dealership with nice choices of snacks and drinks. After your vehicle is finsh you get a great clean v Kept me updated on my vehicle. Nice and clean dealership with nice choices of snacks and drinks. After your vehicle is finsh you get a great clean vehicle. More

This was our second Hyundai Palisade leased through Annapolis Hyundai. We worked with Shawn Lagundo both times. Shawn was very attentive & could not have been more knowledgeable & readily accessible. Annapolis Hyundai. We worked with Shawn Lagundo both times. Shawn was very attentive & could not have been more knowledgeable & readily accessible. The whole transaction was efficient. I know if there are ever questions about our Palisade, Shawn will continue to be very helpful. My husband & I have found everyone from sales to financing to service to be friendly & accommodating! Thank you Annapolis Hyundai. Joan & Richard Tolbert More

The sales people were not real pushy like other car dealers. of course they wanted you to buy the car, but gave you time to think about it. dealers. of course they wanted you to buy the car, but gave you time to think about it. More