Annapolis Hyundai

I have wanted a Hyundai Tucson for weeks since seeing one on display at Annapolis Mall. I contacted Annapolis Hyundai by email four days before I was to come in and purchase a new Hyundai Tucson. I receive on display at Annapolis Mall. I contacted Annapolis Hyundai by email four days before I was to come in and purchase a new Hyundai Tucson. I received confirmation emails, and appointment-setting emails. I test-drove the Tucson. David DiCarlo was my salesperson but everyone in the dealership was friendly and took time to see if my experience was a positive one. Billy Sadtler did the business end of the deal in no time flat, very competent. David wanted to make sure that I received the best possible deal and that I understood the features of my vehicle before I left the lot. He did a great job. I am pleased with everything and love my Tucson. More

I recently purchased a 2013 Hyundai Elantra GLS with the Preferred Package from Annapolis Hyundai. My experience with this dealership was great from start to finish. The staff was very knowledgeable, frie Preferred Package from Annapolis Hyundai. My experience with this dealership was great from start to finish. The staff was very knowledgeable, friendly, professional, and helpful. I really enjoyed interacting with everyone I worked with including George Sparks, Billy Sadtler, Mark Wade and Tom Metzger. This was my first new car buying experience and Annapolis Hyundai really made it a GREAT one! Working with George Sparks was a real highlight of my experience. He was extremely knowledgeable, patient and kind which helped make the car buying experience much less overwhelming. I am highly recommending Annapolis Hyundai to all my friends and family. More

Started off working with Billy Sadtler and ended up with Paul who is an professional from start to finish. He worked with my schedule, he was available off-hours, and he actually made me feel like I've kno Paul who is an professional from start to finish. He worked with my schedule, he was available off-hours, and he actually made me feel like I've known him forever. I will recommend Paul and the dealership to everyone! More

We were looking for a new SUV. Our friend referred us to Annapolis Hyundia. We had a very pleasant and efficient experience. Our sales representative, George Sparks, greeted us with a smile and such frien Annapolis Hyundia. We had a very pleasant and efficient experience. Our sales representative, George Sparks, greeted us with a smile and such friendliness. He listened to what we wanted, our price range, and without any pressure, worked with us to reach our goal.  We test drove and purchased our new Santa Fe within the hour. We are both extremely pleased and happy with the service, price, and vehicle.   ALL of the Hyundia staff were so pleasant.from our sales representative, George Sparks; sales manager, Mark Wade; and the General Manager, John Williams all were friendly, unpretentious, attentive gentlemen. Our entire process, from the front desk greetor to our vehicle selection to financing, went extremely smoothly and efficiently.   We have purchased many vehicles in our lifetime, but this by far was the best and most efficient experience we have ever had in purchasing a new vehicle.  Thank you.  Happy Clients, Ernie and Connie Crouch More

This was my first time buying a car from Annapolis and I was very pleased with how friendly and iviting they were. I have had bad experiences at other dealerships and it was a breathe of fresh air to work w was very pleased with how friendly and iviting they were. I have had bad experiences at other dealerships and it was a breathe of fresh air to work with such great people! They were attentive to my needs and worked with me to get in the price range I was looking for. The followed up with me after I bought my car to make sure I was still happy and if I needed anything.I will be returning to them for all my car needs as well as telling all my friends and family about my wonderful experience at Annapolis Hyundai! More

We called the dealership when they first opened and spoke to Paul. We told him what we were looking for and he was able to not only locate the exact car I wanted but was also able to get the price and month to Paul. We told him what we were looking for and he was able to not only locate the exact car I wanted but was also able to get the price and monthly payments to where I needed them to be. This was the first car buying experience that wasn't painful! No pressure, just great service! More

I assisted my senior citizen father with a new car purchase. Annapolis Hyundai was very fair on price and trade. Would recommend and purchase through them again. Paul was very patient with us through purchase. Annapolis Hyundai was very fair on price and trade. Would recommend and purchase through them again. Paul was very patient with us through the whole process. More

I cannot be more pleased with this dealership! When I cannot be more pleased with this dealership! When I first visited there in April 2012, I was greeted by sales rep George Sparks with a smile an I cannot be more pleased with this dealership! When I first visited there in April 2012, I was greeted by sales rep George Sparks with a smile and handshake. I only went in to get a book on the newly redesigned 2012 Azera and to see if they had any on their lot during my lunch hour, so I was not interested in sticking around at the time to chat. And I figured I would come back if I was interested later. George was very intuitive that something was not quite right by how guarded I was. I only gave my first name and why I was in there and that I was on my lunch hour. He said to me, let me earn your trust, and, how can I do that? Not only did he earn my trust, he sold me a car! I bought my new Azera on 7/03/12 and cannot be more pleased with the car, or the people at the dealership! I feel like family there! I had originally bought my new 2005 Hyundai XG-350-L at a dealership in Clarksville, MD and was very loyal to them for almost 8 years and had my car serviced thru them and anything else that I needed for the car, such as wipers, etc. But when it came time for me to get a new Hyundai, I naturally went back there. I was so disappointed in them and their game-playing that I left and swore never to go back! Apparently my loyalty meant nothing to them all this time. And their game playing and their word means nothing. I walked away three times from their so called deals.... So, this is why I was guarded when I walked thru the doors of Annapolis Hyundai. I did not know what to expect and certainly did not want them calling me or anything until I was ready to actually shop or buy. I never felt pressured or pushed into buying something I did not want. But George was very kind and very professional and made things simple and easy going for me. And I know that I did not make it so easy for him. And George, for that I truly apologize..... I was not quite sure what I wanted. I knew what I liked, but was not sure if I wanted something for better gas mileage, or room, or what....So George took me test driving on a few different vehicles until I was sure it was the Azera that I wanted. He never seemed to have lost patience with me, no matter how many questions, or how many vehicles that I test drove, or how much of his time that I took. If he did, he did not show it and that makes him a professional for sure. George Sparks made sure that I knew how everything worked on my new car, what to expect with my new car and where everything was situated before leaving the parking lot. He spent a great deal of time with me going over everything. He's a good sales rep. He also made sure that I knew there was no longer a spare tire, but a repair like kit instead in the trunk, so I would not think that I was ripped off or that it was stolen. I also have to praise Andy Katz for his untiring hunt for this car for me. I have missed out on three others, but not because any of their doings. Andy was not going to give up and he did not! And I have to thank Billy Sadtler for finding every possible financial avenue for the best rate and deal for my financing of this car. They all want you to be happy there and it shows too. There was a car at the Route 40 dealer that Andy had called for on 7/02/12 to secure for me that he found, and they are the same dealer as the one in Clarksville, MD that I mentioned earlier. It seems that Annapolis Hyundai and the Route 40 dealer were to make a switch of Azera's so I could get the Bronze Mist one that I wanted. Only when Annapolis Hyundai went to do the trade, the Route 40 dealer sold the car, knowing that Annapolis Hyundai was trading it! How dirty and underhanded! Again, this dealer must not care about their integrity or caring that their word means nothing! This is very poor business and salesmanship at the least! I was so disappointed in them! I'm so glad I did not go thru them again! I feel very happy with the deal that I received from Annapolis Hyundai and they have earned my trust and certainly will refer others to them. I will only be loyal to them now! Thank you George Sparks, Andy Katz and Billy Sadtler, you're a great team! More

Mr. Brookman was very friendly and easy to work with. He answered all of my questions and was accommodating and respectful during the price deliberation part of the process. We were there on a Saturday aft answered all of my questions and was accommodating and respectful during the price deliberation part of the process. We were there on a Saturday afternoon and he stayed late and completed the deal at our pace. He has already followed up with me to see how things are working out. The paperwork phase of the process was also good at this dealership. Everything was explained thoroughly and I did not experience any pressure during the signature phase as I have in the past at other dealerships. I would recommend this dealership to others. I hope that my experience with the service department there will be just as pleasant. More

When I purchased the car I was never informed that the car did not come with a spare tire or floor mats. I was told by the main Hyundaibdealershipbthat I should have been told and they should have offered car did not come with a spare tire or floor mats. I was told by the main Hyundaibdealershipbthat I should have been told and they should have offered for me to buy them or order them for me. During financing the manager interrupted several times to tell the guy to hurry up. It made me feel VERY uncomfortable and they forgot to have us sign a paper. My brand new car had scratches all over it, which they did fix, but I had to go out of my way to the dealership and was never compensated for my time. I got a flat tire a few weeks into my purchase. It could not be fixed because there was no key for the wheel locks. I called the dealership and asked for a manager to call me back as soon as possible to decide what to do. After waiting for FOUR hours at the service place, I emailed my salesperson and he called me. He then implied that I lost the key! I still have not heard from a manager. The mechanic decided to just break the wheel lock off and give me a regular lug nut so he could plug the tire. I went to the dealership the next day and a manager apologized and they gave me all new wheel locks and a key. Again, they never offered me compensation for THEIR mistake. I had to wait over an hour for the new wheel locks. The service manager told me that they did not put the wheel locks on - thy came with them - and that they never checked my car to see if it had a key - I did not lose the key George! The service department told me that I needed oil changes every 3,750 miles but my book said 7,000. They told me that MD was considered a "hazard" driving state and they would not honor my warranty without it. I called the main Hyundai number and requested, and received it in writing, that he was wrong and I would be fine with every 7,000 miles. I would NOT trust this service department with any of my vehicles! They are liars. I used to own a Nissan and LOVED my dealership and had my husband and sister buy cars from them. I would only tell my worst enemy to buy a car from this dealership. I love my car but not this dealership. More