Annapolis Hyundai

Had a great experience working with Shawn. I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had predicted when I walked in - he was going to sell me on a great vehicle at what my budget was, and he did. More

I called last Friday with a concern about an oil leak and spoke with Lucas Michael. He was kind and told me to in and they will take a look. This was 12:30 in the afternoon. I was assured the service team wo spoke with Lucas Michael. He was kind and told me to in and they will take a look. This was 12:30 in the afternoon. I was assured the service team would look at it. I arrived and Adan Ramirez helped me right away. He was thorough and caring. During my time there as I was waiting I spoke with Jessica who checked on the car for me. She was great and very responsive to what I needed. I met with Mercedes later and Adam Romeo who worked on my car. They were understanding and service knowledge was impressive in explaining what I needed and recommendations to what the car needed. Adam, was great in his response to the oil leak as I questioned if it was because of the last oil change and he handled my objection incredibly well. Adan came to find me in the waiting room as I was talking to someone looking at a Santa Fe model. He and I were talking about the features and Adan was great with explaining the car. He would make a great sales person. I am certain a sale was made that thanks to him! It was the end of the day 5:45 and I had met your full sales team and thanked them all for their kindness, help and truly caring about what I needed. You have a great rhythm with that team they work very - very - very well together. You could see the respect they have for each other. I spoke with Jan today about my experience and was very grateful for her follow up call. What a great surprise to have a call about my experience. Funny thing is Jan is the reason of have my car. I met her back in 2020 when I was working with Paul in sales and she went to great lengths to find the car and color I wanted. Thank you Jan!!!! I love my car. This is the reason I will always own a Hyundai!!!! You have great people, giving great service and really care about you as person having the best experience. I want to thank the management team as well for creating an environment that people as individuals can thrive and work well together to make it happen. You should be very proud of the exceptional people who make it happen. Thank you !!!! More

My appointment was scheduled at 1:30. Came back to check on progress at 4:00 and they still haven’t started on my car. We received a call at 5:45 that it was finished, but that they close Came back to check on progress at 4:00 and they still haven’t started on my car. We received a call at 5:45 that it was finished, but that they close at 6:00. Having to drop what we were doing and drive through Annapolis traffic, of course we made it at 6:02. They were already closed up, but luckily a manager was walking out of the front and got our car for us. He kept apologizing that the call came to us so late. When he pulled my car up he apologized again because the entire service wasn’t complete. He said how the workers must have wanted to leave right on time because it was Friday. So not only did they take almost 5 hours on my car (just an oil change and tire rotation), they didn’t even complete the entire service and then almost made us have to come back the next day to pick it up with such little notice. More

Jarryd was our salesman. Attentive, not pushy. Showed me options that better fit my needs. I generally have never enjoyed the car buying experience, but Jarryd made the purch Attentive, not pushy. Showed me options that better fit my needs. I generally have never enjoyed the car buying experience, but Jarryd made the purchase of my new Elantra and enjoyable one. More

Mo and the whole team was great to work with. Highly recommend this dealership. Would definitely recommend. Highly recommend this dealership. Would definitely recommend. More

This is the second vehicle I've purchased from this dlr. I did not have a good experience with them before, but returned because they had the car I wanted. I purchased a CPO, they then delivered to my house I did not have a good experience with them before, but returned because they had the car I wanted. I purchased a CPO, they then delivered to my house...on empty. The fluids were not topped off, so I need to return yet again. I called about the extended warranty and they never called me back. There are some very nice and well meaning people, unfortunately, not a very professional operation. More

Good and bad. Had a flashing check engine light come on. Was able to get me an appointment. Called and couldn't get shold of anyone. Left a voice mail. After Had a flashing check engine light come on. Was able to get me an appointment. Called and couldn't get shold of anyone. Left a voice mail. After no call back for 24 hours called again. Kept on calling about 8 times until someone picked up. Was told they were moving and that's why their online appointments were backed for a month but someone would call me back to scheduling it sooner after the weekend. Waited, no call backs. After a workday, called again, got ahold of someone who told me to bring it in at 11 the next day. I work so that's inconvenient but whatever. Brought it in the next day. Got a message saying my car was done around 4. Called and they asked me to leave it there overnight so their tech could test drive it in the morning. Was also told that it would be covered under warranty. Shortly after that conversation got an email with a $150 bill. Called back was told that was a mistake and not to worry about it. Reiterated it would be ready around noon the next day. Take off work Friday to get my car. Showed up shortly after noon. Was handed a bill for $150. Told them it should have been covered under warranty. Thr guy I was talking to asked me who I spoke to. The other woman at the counter spoke up and said it should be under warranty and told me to take a seat so they could fix it. Waited, got a text but no one came to me. After 30 minutes went to the desk and asked what thr status was. Was told the billing was fixed. I then mentioned that I noticed that one of thr coolant was below min and was wondering if they caught that during their inspection. I guess not. Now the fun part. They asked me for my keys, but they never gave me my keys. I was then told the keys were missing. So I had to wait another hour for them to find them and finally leave. Tldr: pros: got an appointment sooner to address critical problem with the car Negatives: a lot of time wasted. Between the numerous phone calls just to get ahold of someone, from waiting around for someone to contact me but never did, from losing my keys, from billing for warranty repair after confirming it twice. More

Mostly good. It was impossible to get a phone call answered. I did get one of 4 returned. I had to go in to make a service appointment earlier than the availabili It was impossible to get a phone call answered. I did get one of 4 returned. I had to go in to make a service appointment earlier than the availabilities on the website. Once I was there the service was great. I called several times during the afternoon after the service was to be completed, but couldn't get anyone to pick up or return my calls. Didn't receive any texts advising status either. Out of frustration I called my salesman, Mo, who went to service dept to check on it. He called me back within minutes to tell me it was ready. He has always been very helpful, informative and responsive. When I was dropped off to pick up my car everyone was pleasant and accommodating. They told me they were having slower than usual service because 4 out of 8 people had been out sick at the same time. Understandable. When I went to drive out of the service area, the drive was blocked in both directions by two car carrier trucks. One staff member did help one of them to load the vehicle more quickly. Before the loading happened, the truck blocking the other end drove away enabling me to leave. I hope things will be better with more room at the new Edgewater location. More

The whole experience was easy start to finish. Tao Wang, our salesman, was extremely helpful and never pushy. Best car buying experience I have ever had Tao Wang, our salesman, was extremely helpful and never pushy. Best car buying experience I have ever had More

I bought my car at a different dealership. But Annapolis Hyundia is more convenient for me and better service. But Annapolis Hyundia is more convenient for me and better service. More