Annapolis Hyundai

Worst service department EVER . 3 hours for our first oil change and they didn't even wash the car. told us to come back they don't have time and don't want to keep us any longer. 3 hours for our first oil change and they didn't even wash the car. told us to come back they don't have time and don't want to keep us any longer.. No organization whatsoever. More

This was hands down the best experience I’ve ever had at a car dealership. It was efficient, the sales and finance guys were honest and kind. a car dealership. It was efficient, the sales and finance guys were honest and kind. More

Mo was extremely helpful and courteous. He explained everything about the car very thoroughly. He went over and above what I expected. My new Kona is a pleasure to drive and because of Mo' He explained everything about the car very thoroughly. He went over and above what I expected. My new Kona is a pleasure to drive and because of Mo's patient training, I have managed to figure out many of the car's features. Thank you. More

It was super fast service. I love to have service like this. Thank you so much. I love to have service like this. Thank you so much. More

Very professional and courteous staff. They arranged for the shuttle to take me home while my vehicle was being serviced! They arranged for the shuttle to take me home while my vehicle was being serviced! More

Crowded but service was on time, professional and the free car wash was a great bonus free car wash was a great bonus More

The lot is extremely difficult to maneuver through, but all in all a great experience all in all a great experience More

The worst service I have ever had a car dealership. They were good a long time ago and then Karen left the service department as the manager. They absolutely do not care about their customers today. They were good a long time ago and then Karen left the service department as the manager. They absolutely do not care about their customers today. RUN! It is nearly impossible to get the service manager to return a phone call. They've had my car a month and I can't get anybody to tell me what's going on. More

Hard to rate the dealership as a whole. The departments are so different! Our sales experience was great, but our service experience was so bad, I don’t think I can give them more than a The departments are so different! Our sales experience was great, but our service experience was so bad, I don’t think I can give them more than a 2 overall. Had a catalytic converter fail at 34,000 miles. Scheduled for a Thursday and was told 3-4 hours. ZERO work done on Thursday. Told me they’d get to it Friday. ZERO work done Friday! Promised (yes, they said “I promise”) they’d have a crew in Saturday to do it. ZERO work on Saturday. Closed Sunday and Monday. Service manager assured me it would be done first thing Tuesday. Finally got the car back about 3:00 pm Tuesday - FIVE DAYS after the scheduled work! Totally unacceptable!! More

Horrible communication! Had an appointment scheduled before our roadtrip and I go to drop off and have a friend picking me up. When I get there, I was told that someone shou Had an appointment scheduled before our roadtrip and I go to drop off and have a friend picking me up. When I get there, I was told that someone should have called me because their lift or something isn’t working. Really!? Thanks for valuing your customers time. I had to rearrange a sitter, ride, and now have no service ahead of our roadtrip. They suck! I called Hyundai in Bowie and got a same day appointment for service! I would rather drive further to someone that values our time and we can trust! Beware, they really don’t seem to care about their customers. More