Angela Krause Ford Lincoln

ON 4-15-24 took my F150 in to be diagnosed and repaired. After waiting a week, on 4-23 Cristy gave me a estimate of over 5k dollars to repair timing componet problems. I gave O.K. at this time. Then Cristy t After waiting a week, on 4-23 Cristy gave me a estimate of over 5k dollars to repair timing componet problems. I gave O.K. at this time. Then Cristy text me on 4-29 to let me know that there was a parts problem with another truck and not working on my truck. On 4-29 get another message saying that the truck would be ready middle of week or Thursday .Finally on 5-1 got a message that truck would be ready Friday.Reached out to Christy by text and phone with no response to eather. The following Monday mourning went to dealership to see if truck was ready. Another service writer informed me Cristy was on vacation.When I asked what the status of the truck was ,she proceded to tell me that there was a low oil pressure problem and the 5k plus repair was not going to take care of noise issue. When aske if vehicle has ben worked on the answer was no. Took my vehicle without repair from them and to another repair facility. Within2 days the truck problem was diagnosed with a estimate that is 3k dollars less. Is there HONESTY AND INTEGRITY HERE? I dont think so. Whats your feelings.? More

Service department provides great communications including checking in on our Ford Points, scheduling, service, and follow-up. including checking in on our Ford Points, scheduling, service, and follow-up. More

I have used the Quick Lane service on multiple occasions with both of my vehicles and have found that their service folks are attentive, helpful and communicative. with both of my vehicles and have found that their service folks are attentive, helpful and communicative. More

Angela Krause Ford service department is top-notch. I would definitely recommend my friends, family, and coworkers. Keep up the great work! I would definitely recommend my friends, family, and coworkers. Keep up the great work! More

Professional and easy to work with. Service came to my driveway and fixed the recall in 20 minutes Service came to my driveway and fixed the recall in 20 minutes More

alex did a superb job getting me in and out in a timely fashion for my 20,000 mile service on our 2023 expedition fashion for my 20,000 mile service on our 2023 expedition More

Very professional and timely service. No issues at all. The rep was very informative. Thanks No issues at all. The rep was very informative. Thanks More

Best customer service ever! There was a very minor issue with my car after I bought it and Kevin and Eric jackson were there through my buying process and getting a sensor repace There was a very minor issue with my car after I bought it and Kevin and Eric jackson were there through my buying process and getting a sensor repaced every step of the way.Both went above and beyond for everything Everyone here has been so helpful and friendly. Thank all of you and I will definitely be back and send my friends in their car buying process! More

My service experience could not be more exemplary in working with Eric Ford and his team. working with Eric Ford and his team. More

Carrie Gregory took care of my car. Beautifully, all the service was performed impeccably and on time. He was able to get me in on time, and I received my car back the same day in the a Beautifully, all the service was performed impeccably and on time. He was able to get me in on time, and I received my car back the same day in the afternoon. Thank you for caring for my vehicle and me as a customer. More