Angela Krause Ford Lincoln

Morgan, my Service Contact, kept me informed during the 3 weeks my car was being repaired. She was very professional and helpful. weeks my car was being repaired. She was very professional and helpful. More

The shuttle and valet service was wonderful. I didn’t have anyone to pick me up or bring me back. I didn’t have anyone to pick me up or bring me back. More

Haley was awesome and quick during check-in and to give updates .Checkout was on time.It is always a pleasure to work with this team updates .Checkout was on time.It is always a pleasure to work with this team More

Great customer service with professional service. My family and I will certainly use this dealership again! My family and I will certainly use this dealership again! More

Probably the worst place you could take your vehicle to get serviced. Had my truck for 3 1/2 weeks and one of the issues was not even fixed after I communicated 3 times to make sure it was good to go. Pre get serviced. Had my truck for 3 1/2 weeks and one of the issues was not even fixed after I communicated 3 times to make sure it was good to go. Previous visit before that, the oil cap was left off and my driveway was damaged. Shane on me for returning. I will actively steer people away from this business. More

Convenient, very friendly and fair with pricing on the service provided. I would recommend and come back here for all my Lincoln needs service provided. I would recommend and come back here for all my Lincoln needs More

My experience with this place is always great. Nice job, attentive they explain everything that my car needs. So I’m very satisfied. Nice job, attentive they explain everything that my car needs. So I’m very satisfied. More

We brought our vehicle here for service. The total was about $400. We came to the store at 5 PM to pick up the car After we were told it was ready. We went to the cashier who had someone sen The total was about $400. We came to the store at 5 PM to pick up the car After we were told it was ready. We went to the cashier who had someone send a link to our phone to pay electronically. We went to the link and i paid the amount due. I received an email from the dealer showing that it was paid and a link to a receipt showing the amount, the date, and the Angela Kraus information on top. I presented it to the cashier and she said she can’t accept that because her computer isn’t updated and won’t show her that I paid it. I showed her the email as well as the attached receipt and she said she can’t accept that. She told me to come back tomorrow. I told her I would not do that and she needs to find a manager to take care of the problem. she kept hesitating and didn’t want to call anyone. Then she went and made some calls, but couldn’t reach anyone. She continued to tell me that she wasn’t going to accept my receipt because her computer updating showing the payment. I told her I could print it on their printer if they wanted me to and she said no. I told her she needs to find a manager to take care of the problem. She told me I would have to come back tomorrow again. I told her no, I would not and that I’m here to pick up my car that I paid for. We threatened to call the police department to show them the paperwork. She finally got up out of her chair and walked across the driveway to speak to someone named Harry. she came back and said that she can’t find the paperwork. After sending several people to look for it she finally said she had it. The service advisor was at her computer and said that it’s my problem and I should call my bank. I told her there’s no reason for me to call anyone when I have a receipt and that this is their computer problem. I used their link to pay the bill And I have a receipt. Ultimately, after about 30 minutes, the cashier called a porter and had someone bring me my car. I will definitely not be back. More

Best customer service I have ever received from a car dealership. My service advisor was absolutely the BEST! They've won my loyalty and I would refer anyone to them. dealership. My service advisor was absolutely the BEST! They've won my loyalty and I would refer anyone to them. More

Our car is still fairly new so we haven’t had a lot of services yet but when we’ve been there, we always get amazing service! They even dropped my car back off to me at home because I didn’t have a way to services yet but when we’ve been there, we always get amazing service! They even dropped my car back off to me at home because I didn’t have a way to get there to pick it up! Purchasing the car was also a very pleasant experience! More