Angela Krause Ford Lincoln

Fantastic Service I went into Angela Krause trying to figure out what style F150 fit me best. Joe Nasser was extremely helpful and patient to explain everything to me. I went into Angela Krause trying to figure out what style F150 fit me best. Joe Nasser was extremely helpful and patient to explain everything to me. After some research, I came to terms with them and bought my first F150. More

Good price on low mileage used car. I bought a 2014 Used Ford Escape with 68000 miles. Car looks great and smells clean. It runs good. They needed to verify a recall which took a few day I bought a 2014 Used Ford Escape with 68000 miles. Car looks great and smells clean. It runs good. They needed to verify a recall which took a few days to figure out and it was already completed. I had to remind them of the additional key they needed to get for me. They give you a free first and fifth oil change. Nice perk for a used vehicle. Receptionist has incredible customer service skills. More

sales manager lacks class, finesse, ill-prepared for role When i pointed out inconsistencies between our conversation/email before arriving to pick up the vehicle and the paperwork presented there, I had to w When i pointed out inconsistencies between our conversation/email before arriving to pick up the vehicle and the paperwork presented there, I had to walk away, the sales manager got involved, and rather being a calming influence, he was in sales-prevention, xxxxxxx mode. I almost enjoyed it except for the fact I was mislead and wasted a lot of time in what should've been a simple, non-negotiating "it was all finished" type transaction. He eventually caved in and did what was already agreed to but he killed joy in what should be a pleasant transaction. IF AK Ford keeps him around they deserve the outcome, and if he's family, well, that's an expensive hire! I'm hoping my salesperson was not a pawn to his game. He seemed genuine, helpful. I hope they told me truth about the vehicle, but that is still under investigation. More

Honesty would be appreciated I purchased a used Honda CRV this summer and while everyone at the dealership was friendly, I feel that my salesman was not completely honest. We star I purchased a used Honda CRV this summer and while everyone at the dealership was friendly, I feel that my salesman was not completely honest. We started working with Mark and felt that he was honest. When we returned and Cesar was the one to help us, the experience went downhill. The largest discrepancy I found was that the salesman told me that a Honda dealer wanted to buy the car from them at the same price I would be paying, which did not make sense. I understand the sales tactic of a sense of urgency, but outright lying is not acceptable. My address was entered wrong in the system, and thus the tag information was returned to the dealership. I had to personally call and track down the information about the tag a day after the temporary tag expired. I would have appreciated a call to try and get the information to me. More

Buyer Beware *******BUYER BEWARE PLEASE READ******* We purchased a 2015 Ford Mustang Convertible from this dealership. The after the sale customer service has *******BUYER BEWARE PLEASE READ******* We purchased a 2015 Ford Mustang Convertible from this dealership. The after the sale customer service has been horrible. We purchased a vehicle with a clean Carfax Report and a vehicle that was sold as a Certified Preowned Vehicle. Two days after the sale, I discovered that the car had been wrecked. Britt Baker Used Car Manager has been horrible to deal with (Will Evans the Sales Associate has been good). It took two different trips and over a month in the shop for the dealership to repair the vehicle. Per the completed invoice from the dealership the repairs cost $3,656.65 That is correct. $3,656.65 to repair a vehicle that the dealership sold as a Certified Preowned Vehicle and sold with a clean Carfax Report. BUYER BE WARNED !!!!! More