Angela Krause Ford Lincoln
Alpharetta, GA
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A loaner was offered to me. a driver brought the car and picked up mine. Great service! My car was brought in a timely manner. It’s driving very well. a driver brought the car and picked up mine. Great service! My car was brought in a timely manner. It’s driving very well. More
This dealership’s service was awesome! Haley (my service advisor) kept a clear line of communication while my vehicle was there for service and went above and beyond to ensure I was fully Haley (my service advisor) kept a clear line of communication while my vehicle was there for service and went above and beyond to ensure I was fully satisfied. More
Everybody were very nice, very professional, they even valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. More
Don't, Don't, Don't have any service done here ever! They had my car for a week and a half with no calls for estimates or timing whatsoever. After day two I put a call in to the service advisor who neve They had my car for a week and a half with no calls for estimates or timing whatsoever. After day two I put a call in to the service advisor who never answers and they encourage you to text but those go unanswered as well. I called daily after day three only to be kept on ignore. It wasn't until I finally got to the service manager10 that I received a call back after a week and a half of being ignored. Now they wanted to charge me over $1000 for an oxygen sensor and repair of my cruise control on a 20 year old Mercury . And another $1638 for a replacement AC compressor and the air is working fine - that's over $2700 dollars. I only had the oxygen sensor and cruise fixed but after I left the cruise activation light no longer worked and when I returned the Tech started arguing with me while the advisor and eventually the service manager looked on because we were getting heated with each other in the service lane. I should have read all the terrible reviews before I brought my car here. It starts at the top so scratch anything Angela Krause off your list - in fact run - this is the worst I've been treated in a car dealership and I've been in the car business over 30 years. And the car was returned filthy with a few extra scuffs. More