Angela Krause Ford Lincoln
Alpharetta, GA
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Andrew O'Sheilds is not an honest salesperson and his manager Kevin Cosnic isn't either. I bought Mach-E new that had defect on the first day they delayed getting it fix blaming on the parts shortage in manager Kevin Cosnic isn't either. I bought Mach-E new that had defect on the first day they delayed getting it fix blaming on the parts shortage in 2022 and now in 2023 they claim the warranty was decline when it was broken the first day. Both of them just try to avoid responsibility and pushing to Ford while Ford is saying is the dealership responsibility. Definitely not recommend or don't take your car if there is defect! More
Service department terrible experience. A lot of promises but little to no follow through Would recommend you focus on the vehicle and not this dealership as they have issues A lot of promises but little to no follow through Would recommend you focus on the vehicle and not this dealership as they have issues More
Fine job by Angela Krauss and John, the support ombudsman. We used the FORD extended warranty for the first time with the 10 year old vehicle. They also found and fixed issues I did not know the ombudsman. We used the FORD extended warranty for the first time with the 10 year old vehicle. They also found and fixed issues I did not know the car had. More