Angela Krause Ford Lincoln

Best customer service ever! There was a very minor issue with my car after I bought it and Kevin and Eric jackson were there through my buying process and getting a sensor repace There was a very minor issue with my car after I bought it and Kevin and Eric jackson were there through my buying process and getting a sensor repaced every step of the way.Both went above and beyond for everything Everyone here has been so helpful and friendly. Thank all of you and I will definitely be back and send my friends in their car buying process! More

My service experience could not be more exemplary in working with Eric Ford and his team. working with Eric Ford and his team. More

Carrie Gregory took care of my car. Beautifully, all the service was performed impeccably and on time. He was able to get me in on time, and I received my car back the same day in the a Beautifully, all the service was performed impeccably and on time. He was able to get me in on time, and I received my car back the same day in the afternoon. Thank you for caring for my vehicle and me as a customer. More

Josh and Spencer made the buying process all so quick and easy! I was in and out in less than 2 hours tops. easy! I was in and out in less than 2 hours tops. More

Chrisy was a pleasure to deal with. Look forward to dealing with her in the future Look forward to dealing with her in the future More

Steve Smith, my Service Advisor was incredible. The best service person I have had in 40+ years of getting service of all kinds, not just automobiles. The best service person I have had in 40+ years of getting service of all kinds, not just automobiles. More

Matthew, Neville Chris and Emily followed up on every question and concern after we bought our Nautilus ! Bring your a game and do your research on vehicle trade in s etc . But these guys will follow up question and concern after we bought our Nautilus ! Bring your a game and do your research on vehicle trade in s etc . But these guys will follow up on all aspects of the sale! More

My service was for an engine coolant change and two recall items. The service writers (I dealt with three different ones at various times) we're all very courteous. Chrisy, the primary contact, was car recall items. The service writers (I dealt with three different ones at various times) we're all very courteous. Chrisy, the primary contact, was careful to explain the process, timing, etc. and was prompt to respond to the questions I texted to her. The service was completed ahead of schedule, and they even washed the car before I picked it up (!). A very pleasant experience overall. More

Scheduled a pickup and drop off appointment 5 days ago for my vehicle with a check engine light on. Got an email about the pickup, but didn’t hear from the service dept about anything. So pickup goes as for my vehicle with a check engine light on. Got an email about the pickup, but didn’t hear from the service dept about anything. So pickup goes as planned this morning a they picked up the vehicle from my wife’s office on time. 45 minutes later I finally get in touch with Chrisy, who is managing my service only to hear that they can change my oil and rotate my tires, but they won’t be able to diagnose the check engine light until Monday or Tuesday. So I said fine, lets change do the oil and tires and I’ll bring the vehicle back on Tuesday. She then explains that no matter what, they’re going to need to keep my vehicle for several days in order to diagnose the check engine light. Ok, I’ll need a loaner then. Nope, no loaner. What this tells me about the dealership is that in todays day and age, where a diagnosis is done in 30 seconds after hooking up my vehicle, they are so disorganized that they can’t make a schedule and keep it. Do I ever want to do any business of any sort with this dealership again? NO NEVER. And I would recommend that if your check engine light ever comes on, take it to the mechanic down on the corner and find out in 10 minutes what’s going on. Or better yet, purchase your own diagnostic scanner. More

The people are amazing and the service impeccable. Always. They go above and beyond to keep you informed and best of all provide me with a loaner as I live over an hour away. They keep my vehicle till Always. They go above and beyond to keep you informed and best of all provide me with a loaner as I live over an hour away. They keep my vehicle till it is properly done. Always clean and washed when I pick it up. I would recommend Angela Krauss for anyone wanting a new car. From the sales team to the service department a first class experience. More